RICHARD'S

We hired Richards's General Services, also known as SewagePros, to demo and renovate a master bath and full hall bath. They asked for 50% down, on a labor only estimate, which we paid. The key to the home we gave to Sean, who came out to collect the deposit, never gave the key to the workers. We asked Sean after a few days when work would start, but he couldn’t be reached. We kept calling the office to find out who was in charge of the job, and finally Carlos confirmed he was in charge. The only two workers Carlos and Kenny, came out to start work but were not given the key to the home. We never saw the key again. The two men demoed the bathrooms that day and said over the next two weeks they would begin renovation. We were on vacation for those two weeks, and when we returned, nothing had been done since demo. When we called Carlos to ask why, they said that other emergency work took priority over our renovation. A few days later, two men showed up and began working. Their typical day was to show up, figure out what they needed, and leave to go get the supplies which we paid for as they would get them. They would then return, do a few hours of work and leave. Some days no one would even show up. During this time, Carlos was fired for some reason, but no one from the company let us know until we asked Kenny. About 4 weeks later all that was done was 60% of a hall bath and 10% of a master bath. During this time the owner, Richard Rosser, II, called to say he would need more money. He threatened to pull the guys off the job if we didn't pay. This was during the COVID timeframe, so getting contractors to come out was difficult. We agreed to pay the additional deposit. The next day Kenny sent a text saying the tile work in the hall bathroom was done. We went over to see it that evening, and that was the same day we called to tell them not to come back. Tile work on the floor was uneven and had the wrong color grout; tile behind the tub was uneven and had bumps around the entire tub; backer board they used behind the tile was not the same thickness as the sheetrock so it left a budge; they also cut the tile midway up the wall that left a line throughout the tile all the way around the tub; niche for soap and shampoo bottles was supposed to be included but was never put in; few days later found out the plumbing under the new tub leaked, mixed grout in the hallway bathroom which clogged all of our AC filters with thick dust; cleaned grout buckets in our kitchen sink scratching it, used our kitchen trash can to mix grout; and used our shop vacuum and drop cloths among other things. In the master bath, they cut out wall studs rather than routing plumbing through them and installed sheetrock that later had to be removed because they did not run electrical before installing the sheetrock. So many other things to list that went on, but in short it was a nightmare dealing with this company. After $15,000 we still had no usable bathroom in the house. The contractor we hired to fix and finish the work said it was the worst work he had ever seen by a contractor. When we contacted Richard's for our money back, we dealt with Amy (who we had never before heard from) who wouldn't even tell us what her position was at the company. She stated us asking for money back was like theft since they did the work. Our final option was small claims court. The owner Richard Rosser did not show up. Instead, he sent someone who in court tried to say we never paid them any money. We had receipts to show all the deposit money we had paid. The judge after reviewing the pictures and hearing our testimony, awarded us the max for small claims of 5K for the hallway bathroom. We have since tried to collect the judgment from Richard's, but they will not respond to our phone or emails.

Very well. The handyman from Richard's did the job well.

Very well they was on time and did a excellent job

Started leaking again like a week later call them back didn't want to come back and fix it try to charge me an extra to come back out

"How did it go"... Started great. Good response, reviewed project, provided a good quote, told us the work would get done. The owner was positive, confident, and really knew his trade. Promised everything. Should be a 6 week reno... Started well, crew came, did demo. Then less and less workers came by, on less and less days, to accomplish less and less. After 3+ months, contractor not being around for days and every room left incomplete, we complained. The response, when we were able to get in contact with him (everything goes to voicemail), was they would send over someone to review the job. Not the owner this time, instead they sent a representative who had only been with the company a few months. he went over the various issues with the project and said he would get back to us with a decision. Decision: real short and sweet, $9000 to continue and $6000 at the end. We countered with: we will purchase any product, parts or equipment, but were not giving over more cash until certain milestones had been met. (certain things finished, etc.) They said no. We had to go to other contractors who finished the job. A very experienced carpenter pointed out how the few installed cabinets were installed incorrectly. A 40+ year veteran plumber reviewed the work: by his inspection, no permits had been pulled, the work was incomplete in various placed under the house and under the cabinets, and the tiling was horrible. We needed to rip down the new tiles RGSPros installed and replace with new product. The electrician was not impressed by all the hanging, unprotected wiring left by RGSPros. Overall, they started with a reasonably trained crew, who went away after a brief time onside and were replaced with warm bodies who had never done the work before, and it shows (pooling water in the new shower where the floor was incorrectly installed, etc.) The tiles in the master bath... (my carpenter's comment was, "don't they have a level?", you could look at it and see it not straight, with large gaps and tight squeezes between tiles.) Often, we felt lucky if someone showed up at all. When we asked, they were working on jobs that had been delayed due to Covid issues. We would be promised the workers would be there tomorrow or this weekend, but usually, no one came. The finale was the crew leader learning to sand our hardwood floors (He had never done it before). And why did they not stain all the rooms before sanding? And why did they install the baseboards before they had stained and finished the floors? The newly pained boards are all dinged up now. And the floor still isn't complete. Bottom line, they took the money and made a half-assed effort to perform the services. A few days after we did not accept their $9000 extortion offer, we got a call that they are putting a lean on the house; we contacted our lawyer. This company is just big enough to screw up big jobs. Do not hire them.

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Fantastic! Richard and his crew worked tirelessly to create my one of a kind dream kitchen island that had never been done before. They brought to fruition an idea that I had and made it a reality. I wanted reclaimed wood and a complete rustic feel to fit into my log cabin home. I even had an unexpected water leak during a storm that was reparied the next day and prevented my house from further damage. I have a beautiful custom bookshelf built into the wall, he fixed my leaking skylights instead of replacing them and saved me money! I have a new garbage disposal, cleaned my gutters, repaired my decking, new storm doors and and sink fixtures. Everything I needed to make my newly purchased home liveable.

It all went great. He was very professional and punctual. I would definitely have him help me out again. <br />

Very nice and friendly everyday working on old home. When come up problem that wouldn't stop them. They would come up ideas how to fit it. <br />

I was searching for a contractor on line when I found Richard Rosser. I was a bit nervous because I knew nothing about him or any other contractor I searched up. <br /> I am thrilled to endorse his work and him as a person through Angie's List. I hope you can all benefit from my experience. <br /> Richard and his crew gave me a fair estimate for the work and a start date from the very beginning. The work was started on time and every day they worked, they were punctual and always left a clean work site before they left. I have 3 small children, and they were always aware of my kids and aware of their safety. Richard was always open to any questions or suggestions I had. He and his crew were VERY kind and accommodating to my requests. <br /> The city frequently was late with inspections. Richard always went straight down to the city to handle things rather than waiting for them to get back to him. He was very proactive and represented me well. <br /> He was extremely fair when unexpected work/cost came up due to city demands. <br /> The finished product is beautiful. I have many, many compliments on the work he and his crew have done. I have recommended him in the past and will continue to recommend him in the future. In fact, he has been back many times to do smaller jobs for me, and he is always here with a smile. <br /> <br />