Riverside Home Improvements, LLC

I have a contract with Riverside Home Improvement that was signed in October, 2020. I provided to them architectural drawings to the contractor who submitted them to the town for approval. Once approved, I paid for said permits. After the deck was removed, garage, dining room ceiling and insulation were removed, in February, 2021, I was advised the architectural drawings would not work and new drawings were needed along with drawings from an engineer. The second set of drawings and the structural engineer drawings (added expense) were submitted to the town, new permits were issued at my expense which I reluctantly paid for. As per the contractor, electrical wiring needed to be moved to accommodate beams that would be used. While I was not responsible for this cost, the electrician moved the wiring however mislabeled wires that disabled the power to the back of my home, including lights, wifi and computer usage for 2 days. As both my partner and work remotely due to COVID, this caused a disruption to our regular work day until resolved. Beams were order and as a result of the lumber shortage, were grossly delayed. When the beams arrived, the crew began opening the siding to install the beams. Turns out the beams delivered were the incorrect size and needed to be returned and replaced. In the meantime, the siding was kept remove leaving my home expose to the weather elements as well as insects and other critters. While there was an attempt to patch this up by the contractor, at my request, because sufficient equipment was not available, it was done poorly and insects came into the home. After 6-8 weeks after the first set of beams were returned, new beams arrived. I had to follow up with the contract for about 1 1/2 weeks to come back and finish the project now that the beams arrived. The crew started working on installing the beams to the upstairs neighbors unit for town inspection. When inspection was called for, the town was advised of the incorrect unit and therefore failed inspection. After I pleaded with the building department to return, the inspector returned the next day and approved the structure. At this point, June 2021, insultation and a ceiling could finally be put back up in my unit. This took several weeks to get completed. I continuously had to chase down the contractor to provide timeframes and estimates on when the project would be completed as both my neighbor and I no longer had access to our garages, the eye sore of scaffolding up against the building and trash blocking several residents AC unit was becoming an issue. Mid July, an HVAC specialist was finally brought in to determine the best way to install the beams in the garage for my unit deck. It was advised at this point, in order to use the beams already purchased, the ceiling and all duct work would need to drop causing loss of use of the garage units. This is was not an acceptable solution. After several follow ups via text message and email, the project manager returned with a crew member to disable the scaffolding. I was advised at this point, the only option to have the project complete would be to get a 3rd set of drawings. I advised the project manager that I would not pay for the added expense of said drawings as well as new permits. This was on them to figure out at anytime during the last 6+ months. He said he would speak with the owner about covering the expense. I also asked for someone to come collect the remainder of the garbage left in both my and my neighbor garages so we can utilize the garage again. I also asked that they cover the open siding of the building structure, which has been exposed to all of the elements including snowstorm, heat wave and now Hurricane Ida. I am EXTREMELY concerned with possible mold in the area between my floor and garage ceiling having been exposed so long along with possible bugs and animals. The project manager assured me he would have someone come within the day. After 2 days, I sent a follow up text message to find out when I can expect someone. The office manager replied advising she no longer works for the company. The project manager never answered and no one ever came. It has been a month and half since anyone from the contractors office has returned to my home, responded to an email or text message. This past Monday, September 13th, called the phone number listed on the company website (9733041350) which was transferred to another voicemail box. I left a voicemail for someone to URGENTLY contact me back regarding the unfinished job but as of today, Friday September 17th, I have not heard from anyone. For sake of access to my garage, I personally put all of the remaining trash that was in my garage for 7 months out on the curb for pickup. I am emotionally and financially tapped out with this project. I have spent $10,000 + additional expenses on heating and air conditioning due to open ceilings in my home. I want my money back for an incomplete job as well as the architect fees, structural engineer fees and permit fees.

I highly recommend Riverside Home Improvements. They are very professional, talented and were able to take our dream deck and bring it to reality. Love them and can’t wait to call them for our next project.

From start to finish we were very impressed with the quality of workmanship by Riverside Home Improvements. The workers were skilled and took great care to protect flooring and carpets and contained the dust by tenting the work area and cleaned up at the end of the day. The workers were prompt and stayed on task. We are thrilled with our new bathroom and highly recommend Riverside Home Imprivements!

The project was completed on time with better than expected results. The support staff was very prompt in answering any of our questions. The master carpenter Joe is an artist in his craft. The details which were gray in our minds, with his recommendations turned out excellent. We would highly recommend this company.

Sean and Joe’s team from Riverside did a great job replacing my roof, gutters and leaders. Every time I had a question or need recommends, Joe responded quickly and was able add an additional item to the project (gutter guards). I have to say overall the end results exceeded my expectations. Along with staying in my budget. I would recommend to others

The men worked tirelessly and professionally. I am very satisfied with the job they did. If they had questions, they asked me for my preferences and followed through.

Riverside Home Improvements did a terrific job! They responded quickly to my inquiry, provided an assessment and written proposal within 48 hours, and completed the work ahead of the anticipated schedule. They were professional, friendly, helpful, and did quality work. I will definitely re-hire them in the future.

I absolutely love my new platform deck. Joe, Ana, and Stephen were great to work with. So helpful from planning and quote, to picking out decking colors, to the actual build. The crew worked so efficiently and kept my yard nice and neat which I appreciate. My project was done quickly and on time. I can’t wait to finish planning my out my backyard vision and look forward to working witn Riverside in the future.

Unbelievably fast, reliable work. Good value for the work done. Sean and Joe and team were responsive, punctual, and trustworthy. I have gotten SO many compliments on the new deck, Trex product is expensive but you certainly get what you pay for. I couldn't be more please with the knowledge and efficiency of all at Riverside Home Improvements, I would use this company again in a heartbeat!

I couldn't have asked for a better experience! The work was outstanding. Everyone was very professional from start to finish. I would highly recommend them for any type of construction. Joe and John worked exceptionally hard and always made you feel at ease. They are true craftsman, and pay attention to detail. From the office staff to the workers, they don't disappoint. Thank you.

deck and stair revolted and stair rebuild

Excellent. Had my living and dining room remodeled. New drywall, trim, lights, and paint. Couldnt ask for a better job!

Awesome work done. Deck looks brand new

It went very well. The work was done in a timely manner. The work crew were tidy and efficient. I was extremely satisfied with the results.

I was really happy to have found these guys. I needed to install drywall in one room and they were able to get me a contract the next day and get started 2 days later. I'll definitely give them a call when we're ready for our next project.

Great job. Did everything as promised and it was a pleasure to work with them.

Sean is the best! His work came out perfect! A+ Job!

Quality work !!

Riverside did a fantastic job renovating my condo! The workers were neat, organized, prompt, respectful and precise. The painting skills are unmatched. Anything I requested was able to be executed. You have to take a chance when you hire a home improvement service. I’m very happy that I chose this group. Excellent job guys. I will hire them again for sure.

My experience with Riverside Home Improvements was great. I received my initial quote and various ideas on a rehab project I wanted to complete.I had just purchased a Multifamily home and was fairly new in the construction process and how contractors work.The Director of Operations assessed the property with me and gave great insight. We agreed on pricing,and work began within the next 2 days.The work was done efficiently and professionally in a timely fashion.I was able to get the unit rented 2 weeks earlier than i expected due to the promptness of the company.Would definitely hire again for future work.

My bathroom was remodeled in a timely manner and exactly how I wanted it. Very pleased with the finish and how professional the company was. I definitely will be a returning customer!

Good they even cleaned up after.

These guys were great! We're in a really tough spot with some damage to our front porch, although we thought it was only on the surface once they've removed some of the cinder blocks they showed us how the extent of the damage really went all the way to the base of our house! I feel like someone else would have just tried to patch this up and move along and we would have dealt with severe damage years later. These guys got to the root of the problem knocked it out of the park and made the place look amazing! could not be happier with the way things went. they know what they're talking about and gave us several different options on how to fix it one being the right way and the cheapest and then another way that would be a little bit more but would make the place look fantastic I liked the fact that they gave us two options to choose from rather than just imposing their will on our decision.