Val was prompt and came to my house to provide an estimate. He came again to review the site of the work prior to it being done and he was quite polite. The original cost estimate was $3450.00 and when I asked about discounts for Angie's customers, he indicated that he was giving me the best price. I had gotten estimates with other contractors and his was the most expensive. The others were not that much cheaper, but, because he was prompt, professional, responsive, and the reviews were good, I went with him. Unfortunately, the quality of the work was sloppy at best. He said it would take them 2 days to finish the job and it did. I was out of town while they were working and when I returned, my yard was a mess. I was told that the concrete truck would come up the driveway, but whatever equipment was used, was also driven through my front yard. I had asked Val what I needed to do to help prepare for the work, and other than moving the outdoor lights, he said nothing. To my dismay, my azaleas, my hostas, and my herb garden were damaged during the process. If I had known that these plants would have been a problem, I would have removed them myself and covered my herb garden. The workers did re-seed the yard and put hay over the damaged areas, but they did not fill in the dirt where the vehicle was driven across my yard and they put the seeds on top of the soil where the concrete dust was. Of course, concrete damages the soil and there is no way that the grass was going to grow well in the damaged areas. When I complained to Val about this, he did send the workers back out to redo the front yard. They came back within 2 days. So, I did appreciate his responsiveness. But the bigger problem is that my stairs are not even. The base and stairs are slanted to the right, the stairs are not evenly spaced, and the craftsmanship is very poor. None of the edges or corners are straight. Its just sloppy. I just don't understand. When I brought this to Val's attention he indicated that the concrete was drying fast and that they did the best that they could. Well, anyone who is a professional at mixing and pouring concrete should know how to do this and make sure that the stairs are even. You should also know which type of concrete to use for the job and that concrete that dries too fast for such a large pour is probably not the best option. Either way, they are the experts and should know. I asked that he take some money off, so we agreed that the price should be reduced by $500.00. I could have asked that they start over, but I dont have the confidence that they would do it right the second time. I am going to have to get someone to come lay flagstone or some other stone to even out the stairs and level them. Even from the street, you can see how uneven everything is. I am quite disappointed and will never work with this contractor again. Perhaps they are good at patios, but they are not good at pouring concrete.