Roll-Off Dumpster Direct

I rarely leave negative reviews, but I am extremely disappointed with my experience with Rolloff Dumpsters Direct. I recently lost my husband and am in the difficult process of moving from my home. I chose this company because I thought it would make things easier during an already overwhelming time. Instead, the dumpster delivery was delayed by over a day, causing me to waste two vacation days from work waiting for it. More upsetting has been the pickup process. I scheduled removal more than a week in advance because I have a POD being delivered and need the driveway cleared. Despite that, the dumpster was not removed as scheduled and communication has been extremely poor. I understand delays happen, but constantly chasing updates while grieving, moving, and worrying about additional fees has made this experience far more stressful than it needed to be.

We used this service to empty out a house . They were very dependable & quick. We had the dumpster for a few months.

I contacted several different companies for a dumpster rental. Roll-Off was the most affordable and had the best conditions. I had issues on my end with the on-line rental and customer service was super helpful in helping me resolve those issues. Delivery was early and pick up was on time. Every aspect was completely explained and they made sure I understood the restrictions and billing process. Again, everyone involved was super helpful and their dedication to superior customer service made for a great experience.

From start to finish this company was helpful, professional and courteous. The website is clear on terms and conditions. Delivery was on time and placed exactly as I requested. I extended the time a week and pick up was on the day I asked for. It's great when you get excellent service and I would definately use this company again.

They delivered on time and exactly the location where I wanted the dumpster. I had it for several days and followed the guidelines of keeping items below the top. When I was finished they picked up on time and without any issues. This was one of the smoothest transactions that I have ever experienced.

Prompt delivery and reasonable amount of time to keep the container.

unknown

Great dumpster size and prices. I shopped all over for a dumpster to use for cleanning up my parents house. They were the best price all over and super great people to work with. I would highly recommend them <br />

It was great. On the web site it gave descriptions of each dumpster to help one decide which size would be good for them. Also on the website it gave an exact cost of what it would be to have one delivered and kept for 21 days. If 21 days wasn't enough time, keeping the dumpster extra weeks was very inexpensive and easy to do. I would use them again. <br />

unknown

The dumpster was delivered promptly on the day I requested. I was not home at the time of delivery, but the driver placed the dumpster exactly where I requested and even placed plywood beneath the dumpster wheels so it would not damage my driveway. I got quotes from several waste companies in my area. For the 10 cubic yard dumpster I needed, other companies wanted at least twice as much as I payed through Roll-Off Dumpster Direct.  <br /> Since Roll-Off Dumpster Direct is a broker, they are not actually the owner's of the dumpster. They bargain with the waste companies in your area to give you the lower price. I was actually surprised to see that the waste company who provided the dumpster was the one who quoted me well over $600 for the very same dumpster. Roll-Off Dumpster Direct was able to provide it to me for $376. <br /> When I was finished with the dumpster, I requested the pick up date online. Just as with delivery, the dumpster was picked up exactly when requested with no problems whatsoever. I definitely would use Roll-Off Dumpster Direct if I needed to rent a dumpster again. <br />

After pricing around, Roll off dumpsters had the best price and you could keep it for 21 days -- at least a week longer than any other company I had researched.  In addition, the accurate price was given instantly online.  At about 4:30 pm on a Friday, I put an online request in for a 10 yard dumpster, asking for it the following day.  I assumed it would be delivered on Monday.  I don't live at my new house yet so when I showed up the next morning at 10 am, I was shocked to see it already there and in the exact location that I had requested.  The pick up went just as smoothly.  I put the request in online and the following day it was gone.

Dumpster Direct delivered the dumpster on time and set it down on a convenient location of our driveway. We kept the dumpster for 3 weeks. We are moving and cleaned out 2 garages, attic and removed some unwanted household items. We also got rid of a lot of cinder blocks from an old retaining wall that we replaced. The stone took us over the limit allowed for the 20 yd capacity, but DD warned us that it probably would. The price was $440 for the initial 2.5 tons and then another $169 (approx.) for the extra 2 tons (at $84/ton). All in all the service and communication was professional, courteous and on time. I would use Dumpster Direct again.

I used Rolloff because they seemed to have decent prices and I knew that I would need the dumpster for an extended period of time while we worked on 2 bathrooms. They charged the lowest weekly fee to keep the dumpster past the initial 2 weeks included. The website was easy to use and the people I spoke to when I called were generally nice and helpful. Drop off went smoothly. Joe even called to check in when we had had the dumpster for a few weeks past the initial rental period to see how things were going.  <br /> When we finished with the dumpster I scheduled a pick up online. This winter has been very snowy and our driveway, while not very long, is longer than average. We had had a storm a week or so earlier and my husband snow ploughed  and salted the driveway. As we didn't have any trouble with access (I drive a minivan, the mailman and FedEx are up and down it every day, and my 19 month old twins had been playing on it safely) I didn't even consider that it would be a problem for the large trucks used to pick up the dumpsters.  <br /> The pick up guy came as scheduled, but left without knocking or calling (I was home the whole time) and he left the dumpster. When I called Rolloff the following day they were unaware of what happened. They called me back after speaking to their dispatcher and told me that the driveway had to be "100% clear of all ice and snow" before we could schedule pick up. Well, it took about a week before we had 2 or 3 days above freezing so that I felt sure we were "100% clear." The second pick up attempt was successful, although they showed up the day before I had requested. I would have been fine with all of this (it HAS been a terrible winter!) except that I was charged an extra $100 for the "wasted visit" and I was also charged a rental fee for the week between the two scheduled pick ups. While I understand that I am responsible for snow removal on my property, this felt wrong. This may have sat better with me had I been told a head of time given the winter that we were having that this was their policy. I don't know that they did anything wrong, it just felt uncomfortable to me. Ultimately, the dumpster I expected to pay $450 (plus a few extra weeks for at $25 a week) ended up costing me closer to $850. We are starting a kitchen renovation next week and I am using a different company- and I was very careful to ask lots of hypothetical questions this time :) <br />

They were fantastic. We were terrible customers: we changed start dates twice,, and kept it overlong without contacting them.  They had to  contact us.  And yet they couldn't have been nicer. (Not sure of the dates we had it)

My experience with them was great.  They were easy to use and were quick and responsive.  They had good pricing.  The let me keep the dumpster upto 3 weeks.