Roofing Siding Remodeling LLC

In the spring of 2018, our community received substantial storm and hail damage. This storm resulted in the majority of local homeowners in need of new roofs and siding. Our insurance company was prompt to assess the damage, and provide adequate funds to repair the damage of our home. The assessment concluded that need for the installation of a new roof (on our home and shed), new siding, new gutters, new garage door panels as well as funds to repaint our shed and repair our air conditioner. We then needed to choose a contractor to do the work. Our neighborhood was inundated with contractors. We decided to go with a local contractor because we like to support local business. We called a few local companies, but most of them were booked out a month in advance. We met with James Garcia, the owner of Roofing, Siding and Remodeling LLC. James presented well. He looked at the claim from Allstate; stated that he had worked with Allstate in the past, and assured us that he would be able to complete the repairs. He offered to put siding on the shed at no additional cost, rather than paint it. The contract was signed and the down payment was given to James in June of 2018. We were told that the work would start on June 17. When that date was pushed back about a month we responded with flexibility. When James, had a conflict with the brand of siding he planned to use we were flexible, and went with his 2nd choice. When it took longer than the three days promised to finish the job, we were flexible; though the work was not completed until the end of August. I was surprised when I received an email from James asking if we received the final pay out from Allstate, as he had never provided us with a final invoice. I contacted Allstate; turns out that James had submitted the final invoice directly to Allstate without sharing with us. Allstate asked if the work was complete. I told them that it was with the exception of a few details of the shed and the garage door, and our warranty paperwork. Allstate provided the payout. James had stated that they needed the payout because other insurance companies were slow at paying out; that their small business struggled to wait for payment. We wanted to meet to discuss the warranty, completion of the shed and the adjustment of the garage door. On August 30, 2018, we met with James; we discussed our concerns about the warranty paperwork, the completion of the shed and the garage door. James assured us that he would submit the warranty paperwork to GAF. He also explained that he didn't budget for the trim on the shed, but that he would return to finish the trim of the shed with aluminum wrap. He told us that his "garage door guy Chuck" was out of the country on a missions trip. James assured us that when Chuck returned to the country, he would have him stop by to adjust the garage door. Although the shed was not finished and the garage door needed adjustment, we paid proceeded to provide James the final payout that we received from Allstate. Since we did not receive a final invoice from James, we initially wrote the check for the amount based off his original invoice and the cost for a garage door opener (which as an added expense). When James brought it to our attention that the check should be for larger amount, I took a second look at the claim from Allstate, and re-wrote the check for the entire amount of dollars that Allstate provided. I have since reached out to James in emails, and phone calls. It wasn't until I sent him a text message in December that he finally responded. Stating "the warranty is filed, I have no control over the paperwork, but the warranty is in the system", that he left us paint for the shed (he never left us any paint) and that he is still waiting on the final payout for the garage door (work never completed and we never saw a final invoice). I have made contact with GAF, and they have informed me that the warranty was never filed and that there is no Weather Stopper Lifetime Warranty in their system for our home. This warranty was promised to use as well as publicized on the Facebook page of Roofing Siding Remodeling. GAF has been very helpful and has requested that we send them all paperwork involved with this transaction and are doing all that they can to ensure our satisfaction. At this point, we have decided that we will hire someone else to finish the work on both the garage door and the shed. We are hoping that GAF will provide us with the warranty, as the work was done and the warranty was promised by James Garcia, owner of Roofing Siding and Remodeling LLC; one of their certified contractors.

They were very efficient, had great quality of work.

He is very professional. He shows up on time and I haven't had any problems with him. His prices are reasonable compared to competitors.

Middle of Winter in WI. James and crew worked everyday it was not snowing or icy. House was open and they got it waterproofed quickly. Jumped in when needed to get all the new roof framing buttoned up when more storms were coming. They are my go to for anything roof related. Have already hired again and referred.

Did an exceptional job.

We had extra shingles, so it was solely for labor cost.