Rosa's Maintenance, Inc.

They communicate really quickly and her crew show up on time.

Great job.

Thursday, May 9, 2019 I came home today to find that Rosa's Maintenance had, once again caused problems in my garden by not followed my instructions. It's the last in a LONG list of problems I have had with her. After more than a month of problems this is what I've had to do: I finally had to specifically text her to ONLY come WHILE I WAS THERE and to ONLY take out the roots of the Nandina I have been asking her to remove since I first contracted with her in March. She did not remove the root. Instead she cleaned up my yard which I specifically did NOT authorize and left the root intact. Herr company has been a nightmare from the beginning I have called her back FOUR times to remove Nadina roots so I can plant in that area. She still has NOT removed the roots (even though I have dug a hole every time to show her where the root is!) She has repeatedly ignored my instructions and instead has repeately done what I asked her NOT to do. I asked her to dig up the Nandina root _ SHE HAS NOT I asked her to cut up the vines in smaller pieces as required by the garbage company -- SHE HAS NOT I asked her to take the yard waste tote out to the curb as it's too heavy for me -- SHE HAS NOT I asked her to ONLY trim certain bushes -- SHE HAS HACKED MY GARDEN TO PIECES (see pictures) To make sure I was clear and that she understood what I wanted (which wasn't much since I like to do gardening but can't handle the heavy stuff anymore) this is what I did: I walked the yard with her when I first hired her and showed her what I wanted -- She ignored me I texted her to tell her of the problems and go over my instructions again -- She ignored me I had her come by the house a SECOND time to SHOW her AGAIN -- She ignored me I called her to tell her of the problems and go over my instructions again --She ignored me I texted her to tell her I needed to be there to supervise -- she ignored me I texted her to tell her to ONLY remove the roots and not clean the yard -- again she ignored me! Oh, my goodness!! I have bent over backward to try and get her to listen to me! Instead she has ignored me repeatedly, been rude and disrespectful (with the excuse that she "has to be tough because she's a woman in a man's job." Well, I had my own company for many years and NEVER had to be rude or disrespectful to my clients -- it didn't matter that I was a woman.) And she cannot say this was a lack of understanding due to a language barrier because I spoke to her in her native language to make sure she understood my instructions! I have never written a bad review to Angie's List but I have to this time because this behavior is completely unacceptable given the ratings they say she has. I will no longer allow her on my property (even though I have already paid for the removal of the roots, which, after FOUR visits has still not been done!) My yard has been hacked to pieces, my money has been wasted, my instructions have been completely disregarded, and my patience is gone. It has been a great disappointment to me to work with Rosa's Maintenance Company. After all my efforts the situation has only gotten worse. It's also been a great disappointment to see that Angie's List's ratings, which supposedly are unbiased and accurate could be SO far from the truth. I feel betrayed and totally taken advantage of by both Rosa's Maintenance and Angie's List. So, members, if you want to take a chance on someone who refuses to do what she has already been paid to do, who repeatedly ignores your instructions, who hacks up your garden -- by all means go ahead. Maybe you want to believe those reviews, but mine is truthful -- you can tell by the details and the pictures. BEWARE!!!

Rosa was on time and provided us a fair price for all the work. We were so pleased we hired them for biweekly yard maintenance

Very well. There was once issue which I brought to Rosa’s attention and they came as soon as they could to fix

Very thorough and good quality work.

$250 for initial clean up - weeding, removal of dead plants, trimming bushes, etc. Clean up was thorough. $100 per month for twice a month maintenance

wel she was great to work with!

very well !

Work was done to our satisfaction. My only regret, their byweekly/monthly gardening service is...as yet, not extended to Fremont.

It went well. Rosa and her crew are lovely people and they were fast and efficient. The only downside was that she'd said she be out last week and didn't show. Luckily I have some flexibility so I rescheduled for today. They were on time today and got what I needed done quickly.

Extremely well

The looks are not great (yet), but we hope that will change. They were very quick and professional which is what really counts.

Great! These are very hard workers, and they got more done than I expected. They worked 10 hour days

They fixed problems.

Rosa and her crew are wonderful. They are reliable, professional, and a pleasure to work with. I am so pleased to have been introduced to Rosa through Angie’s List.

Rosa and her crew were exceptional. Completed more work than anticipated in the 40 hours allotted as well as picking up the necessary materials that were needed to complete the project. Highly recommended.

Rosa and her crew showed up and were friendly, clean and efficient. They found a leak and fixed it on the spot with no added charge. I liked the work ethic they demonstrated and Rosa offered to fix the timer system and came back and completed the work and her crew mowed and trimmed the yard and cleaned up after themselves. The yard looks great and the sprinkler system is now functioning and Rosa set it up and showed me how to use the system.

I was impressed with Rosa. I did tell them when I called what kind of sprinkler I had but she did not have the part, and I should have been aware to have some spares on hand. Being clear about who is responsible to provide parts and when to complete the tune up would have been an improvement. Overall impressed though and would hire again.

No more leaks

Service was fine

Rosa was timely and professional. She checked and replaced the necessary sprinkler heads. There were a couple that she did not have, but she gave me the description of what I needed to purchased at the local Home Depot. They store did not have, so it is on order at this time.

The installation was successful. They were very friendly and did good work.

Rosa arrived on time and did a good job getting my sprinkler system up and running again, for which I was most appreciative.