Rosenellos Windows, Siding, & Roofing

The work started faster then expected and was completed earlier then expected.  The work was very professional and the end result looks and works great.

The service was great!  The crew did terrific work and Mike Rosenello stayed personally involved.  We wouldn't go anywhere else <br /> for home repair service.  <br /> <br />

Rosenello's provided a competitive quote to replace about 25 windows in my home. The salesman was professional and knowledgeable. Their product seemed decent and the price point compelled me to sign them up. <br /> The crew showed up as scheduled and completed the job in 2 days. The crew was very unprofessional. They argued and complained to me personally about the management team at Rosenello's. However, when they were finished all seemed fine with the quality fo their work. <br />   <br /> A few weeks later, I received an additional bill for almost $1,000 from Rosenello's for the replacement of rotted wood on most of the windows. This bill did not align with the information that was provided to me by the job foreman. Before leaving the job site, he had told me that the amount of wood rot was limited and only required on 2 windows on the rear of my home. <br /> Shortly thereafter, during a heavy rain, water poured down from my dining room ceiling as a result of poor caulking of one of the windows. Rosenellos dispatched an installer to review with me. He initially denied that the leak was coming from the window and I was required to spray the window with a hose in order to recreate the rain in my dining room. He was required to replace the flashing and recaulk around the window. While he had the flashing removed, it was obvious that none of the wood had been replaced on this window. <br /> Since the installation, I have been required to replace several of the sashes due to failure of the seals. This resulted in the windows becoming foggy to the point that you could not see through them. It has become an annual ritual to walk around and identify which sashes need to be replaced. For the first couple of years, they were able to provide / install the new sashes within 2 months of being reported. Unfortunately, I'm not so lucky this time... I have been waiting over 1 year for them to replace 2 of the sashes which I previously reported. I call every couple of months and I am told that the sashes are ready, but it seems they have little motivation to return to my home.  <br /> In fairness, they did make an attempt 6 months ago to schedule a particular time replace them, but this "window" of time was during the week when I was not available to meet them at my home. Since then, nothing. <br /> Overall - pretty dissatisfied with the experience.

When they did all the work, I've had nothing buy problems. I've had a crack above my front window. They came out a couple years later and said they fixed the leak. They said the siding was put on incorrectly, but they fixed it, so I had the inside fixed. two years ago it started again. I must have called a million times before they came out and said they fixed it. Great. Then we had a bad rain storm and the water started leaking in from the cracks above the windows. I called again. They came out and looked at it again and the guy said he would tell Mike and make a date to try and determine what needed to be fixed. They never called or came out to look. I had to go and hire someone else and they found what was wrong the right away. It is now fixed. Do not use this company. <br /> The warranty on these services are 15-20 years. It seems to me they do not know what they are doing. They have very bad communications within their company. Their response time is terrible. <br />

It was really good. It went really well. The guy did a lot of attention to detail. Mike came out himself and looked over the project and stopped by to check on each new progress. I am very happy with the result, the price, and the service. I went with them because they are local. I like that the owner is a guy who came out to the house and sat at the kitchen table and gave all the options, and wanted to give us a good deal. They were really good.

The owner was very nice. He came out and did the measurements. He also looked at my neighbor's window because we wanted to have the same window. Five guys came out in the afternoon and worked on my window. I was at work at the time. The workmanship was shoddy. I called the owner and they came back out and redid the work, which was good. They put in pocket lights and I have been waiting a month for them to come back out and fix them. They have not responded to my calls. All they have to do is come back out and fix the two lights. I wouldn't recommend them to anybody.

They installed them crooked. It took them over a year to come back and fix the problems. They were supposed to install trim work when they installed the windows. However, they installed the trim work improperly. When the man cam back to fix it, he brought a broken router. It left gouges and looked terrible. They refused to come back and re do all the trim work that they did the second time. They were the worst company I have ever dealt with. They did not measure things properly. We asked for no handles on the windows. However, they ordered and installed them without our permission. They are ugly. They are honestly the worst people I have ever dealt with. They were unwilling to replace the window seals that they broke. They also did not show twice during the work. I would not recommend their services to anyone.

Overall, the man was honorable and straight forward. However, I did not feel comfortable with the supervision of the subcontracting work. When the subcontractors did the roofing work they damaged the siding. It took a long time for the man to resolve the issue.

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The service was great.

Owner, Mike Rosenello, came out to give us a quote. Stated at that time my concern as to how far in the windows would come. I wanted about the same sill space as I had. Mike assured me I would be giving up not more than 1/2and quot;. We agreed and picked an installation date. Installers came out and started to put windows in. I questioned the installers about the sill space because the way they were installing them I was losing about 2 inches of the sill. Called the office and spoke to Mike and Mike called installers and told them what to do. The installers were not happy about being questioned. They did a sloppy job of installing the windows (I have pictures). Damaged some of the wall around windows. They broke off some of my shutters. Left a mess on our porch roof and grounds. Caulking job was horrible. Had to call Mike to come out and look at the work. He sent crew out to try to patch the caulking on the inside. On four of the windows on the bottom floor, they had to install a capping over the caulking it was so bad (again, I have pictures). Hurricane Irene came, Fall 2011, and we had $9,000 insurance claim because of window leaks. Called Mike many times, he finally came out to see what happened. First, he tried to blame it on our roof. Then, he told us that he had never seen the seals fail so badly so quickly. Installed 3 sashes (I have a copy of the work order). Very hard to get Mike to call back. He admitted that his installer was annoyed that we had called. June 2012, rainstorm, the window that did the most damage during the hurricane leaked again. Called Mike on June 6, 8, 14, 15. He finally called back and sent someone to fix the window on June 16, 2012 (have copy of work order). Thought it was finally fixed. Rainstorm, December 2012, same window leaked, water was just pouring in from the top (have pictures and video). Called Mike and as of today, January 8, 2013, he has not returned our calls. <br />

Quick proposal, great pricing compared to other quotes. Job started exactly when stated. Men who came out to complete work were very professional, on time and cleaned up after every work day. Overall a great experience, hence why I have been a repeat customer! <br />

The Rosenello's crew, was on time, clean, careful and professional over a three day period, and navigated an unforeseen issue with prompt communication and minimal delay.

Overall, start to finish it was a good experience. I believe that I would have him come out and do other work. Mike and his crew coudn't have been nicer, or more polite. I am a verydifficult person to please as I am used to my father doing this work for me-but he's no longer around-so I must depend on outside contractors. All were very professional. Also, I must say that MIke and his receptionist-Cathy were very accomodating. <br />

I am very satisfied with them. They are wonderful. I am a repeat customer and may be using them again in the near future. The quality and installation of the widows are the best. The owner runs a very good business.

It went very well. I am very happy with them. They do very nice work.

Initial installation went well. Workmen showed up on time, and had window installed by end of day. My wife was home with the installers so I didn't get to see finished product until I got home from work. There were a couple of items I felt needed to be fixed and called the office right away. Was pleased with follow up visit to correct issues.

I was happy with their service and pricing. They are good company. They are knowledgeable and they handled everything fine. They came in and did exactly as they said. I would use their service in the future too.

Rosenellos was excellent, there is nothing they could have improved. I have used them before and they do excellent work. They are also professional and polite.

I couldn't have expected it to go much better than it did. Rosenello's was attentive and professional during all phases of the process. In addition to following through with the obligations of the contract, they replaced pieces of trim around a window that could no longer be used at no additional cost. Overall, I am very impressed with the quality of the windows that they installed. I will be doing business with them again in the near-future and will likely be looking to use some of their other offerings, such as doors.

The window replacement part was fantastic. They were on time cleaned up as they went. Wonderful experience. We had a few windows that shifted within a year and I called more than a dozen times to get someone out to look and fix the windows. I tried for about a year and no one ever came out to help us out nor would they even return my phone calls. I would never recommend because their follow up is non-existent. Having a warranty on the windows is useless because they don't come back after the sale and installation.

THE JOB WENT AS PLANED EVERY TIME. IT WAS DONE IN 3 PARTS AND ALL WERE COMPLERED AS DESCRIBED

This company did an outstanding work. They gave us a very reasonable estimate. They were very courteous and provided meticulous work. They did what they said they would do.