Roto-Rooter Plumbing & Water Cleanup

Jonny & Andrew with Roto-rooter were absolutely AMAZING! I called to request help with getting a momma cat and her kittens out of a storm drain. I called the fire department too and they showed up, but ultimately told me they couldn’t help because the kittens were too far back in the drain. Root-rooter showed up and were absolutely determined to get them out. They sent a camera down the drain to locate them and eventually ended up using pvc pipes connected together to stick down the pipe and scoop each and every kitten out. They were so friendly and this was all FREE of charge!

This highly the worst experience I ever had in my entire life being a 62 year old person. Roto-Rotor came out to my home, and even before they started working charged my landlord well over $400 to unclog a pipe, the job wasn't completed to say the least. Their senior supervisor James came out on Saturday 09/02/2023 to the property. Before even started he was quoting prices from $495 to $629 for work he hadn't done yet. Once.he received a payment, he work well until after dark without any results to show for it. But, he left a nasty mess in my livingroom and bathroom. He even went in my bedroom to plug up his electric snake device without my permission. Also adding insult to injury he had the poorest of attitudes. Making comments like "you people" making it seem like a clog that he couldn't take care was our fault because we used flushable wipes. He also put the toliet inside my shower, that my two minor grandsons and I use. He walk back and forth from the bathroom and outside tracking raw sewage and dirt in my home. My son, daughter in law, and 10 month granddaughter were at my home to celebrate my daughter's birthday, which passed in March of 2020. Her son's who live with me were traumatized. His snake got stuck so he went outside in the front of the home dugged a hole, then cut a hole in the pipe, went back in the bathroom remove his snake leaving even move raw sewage all over it. Walls, door, vanity, toilet and shower walls inside and out. He complained the entire time, and didn't clean upthe mess he made, or mention it. He had me sign an invoice, but didn't leave me a copy.

Everything was excellent

Yes. Service tech was very knowledgeable and efficient.

Great had to jack hammer a hole in fondation in laundry room to get to leak and repair pipe. Then they filled the hole and poured cement to original depth.

Like many older homes in St Augustine, our's developed a slab leak. Laundry room and garage flooded. We called Roto-Rooter right away and we had an estimate in less than 2 business days. Work started the very next day. The crew was well-trained, professional, and thorough. They re-piped our 2BR/2bath home in 2 days. They even arranged for a drywall professional to give us an estimate for repairing the (minimal) cuts they had to make to reach some of our plumbing. They met every deadline and kept every promise. Our neighbors who went with other companies were all let down in some way. And we even paid less than some of our friends for similar work. Highly recommend and would absolutely use again.

Work was completed on time as scheduled.

Tried to change a faucet in the bathroom. After removing the old one the water values under the sink where leaking. Called around and could not get anyone to come out today except for Rotor_Rooter. JP arrived and let me know it would cost $325.00. I was a little surprise on the price but I needed to repair the values. JP went to work right a way and replaced both values. He cleaned up as he worked. Did an outstanding job. If I have to call them again I would ask for him to come out.

It went well and water go through perfect

“Roto-Rooter was the ONLY plumbing company that I could get to come out the same day when we experienced a house sewer line blockage! WE have 4 people who live in our house and we need to be able to use the bathrooms! Our service tech, Jerry(#505), was great. We had no idea where the clean out was located. He found it, buried under a Bush! Wow! He was quick and fast to get our toilets flushing again!!! He also wore Booties every time he entered the house! I would highly recommend Roto-Rootor!!”

They were fine. It was higher than what I expected, but he was fine. What i really like about that is first a guy came and he was in my house over an hour. He looked over everything that he needed to do and he said he doesn't do it; he's going to bring somebody. He said they would send another guy to do it. He was nice, but it was too high. We probably paid $200 more. I told them it was too high and he told me they knew they were too high, but they would do a good job. The house is 20 years old and they could not fine the color of a product I needed.

Took 2 trips but or blem temporarily resolved.

I had a problem with my garbage disposal that got stuck. It was just just the engine, it was not broken. They were really fast and punctual. They fixed everything like perfect. They are very good.

Repaired kitchen sink, two toilets, replaced shower fixture in the master bath in one hour. 

Original visit cleared all drains for a little relief. Technician had to return to work on tub. Tenant reports that technician was very patient, worked hard to get Drain to work properly

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The work was satisfactory and we haven't had any problems. There's still a drip that we got that one of the things we were trying to fix.  They worked well for us.  They had to come back on something and they came back quick. 

Excellent! Very efficient, helpful and knowledgable. On-time, cost was what was listed online. Will definitely use them again for any and all plumbing issues.

They had to return because the pump kept running

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We live in an old house and one of the bathrooms, the u-pipe had developed a leak. He changed that out.

They have always done A work for me.

The service went very well. They did a great job. They are my go to people and I have used them before and I would definitely use them again.

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