Roughneck Pest Control

Jon from Roughneck came back as a repeat visit, although billed as a separate visit given the almost one year interval, for a recurring mouse problem. He charged us the full price, rather than a return visit price, which included follow up for up to 60 days. He came out and laid a few traps but did not seal any of the openings. When we called for a return visit at about 6 weeks, he answered his phone but said he was coming back from vacation and can he get back to me. I said, sure, no problem, and sent him a text message for available times to come the following week. He never followed up, and 5 unreturned phone calls later, we are finished with Roughneck. If you select to use this service, keep in mind the poor communication. <br />

everything delivered as promised, including follow-up visits.   <br />

not good at all - had to call too many times about the mouse problem and wound up taking care of it myself <br />

Overall, it was a good experience. The treatment really worked and it lasted a long. The technician was nice to work with.

I have used Roughneck Pest Control for both my home and investment properties. They are excellent. Cordial, punctual and effective! <br />

The technician, John, showed up bright and early as scheduled.  He set 3 different types of traps and also threw a bunch of bait packages in a crawl space in the basement which is where he suspected the mice were getting in.  Within 2 days we did not see another mouse.  John came back to the house 1 or 2 times after the initial inspection as part of their rodent abatement package. <br />

<p>The initial call and scheduling was great. was able to provide same day service.  Technicians that came to house were courteous and professional. They sprayed the soffits, front & back porch for bee/hornets.  We saw decrease in bees/hornets & were found dead ones on porch next day.  Did not see any for days, then started to see one or two once in a while.  About one week later we had approx. 10 bees/hornets on our outside porch light every morning & a few on the back porch light. I called and spoke with Bill who said he would service in the next day or two (dependent upon weather). Bill explained how bees travel for weeks and return so they were probably worker bees (fine, I understand that).  After another week passing, we began to see one or two bees again (figured they were more worker bees returning), but then woke to find approx. 10 bees on the porch light again and also on the motion light.  I emailed Roughneck via their website as it was early morning (7:45am) & I was heading to work and wanted to get on their schedule as soon as possible. I then called the office # at 10am to follow up on request to be sure it was received.  I was told that Bill was training someone and that he'll be returning calls shortly. No problem. I called again at 2pm and was told that no message was received and that Bill will call me.  At 3pm I sent a follow-up email to the customer service email address on their website asking for a follow-up as to if work will be completed same day or not.  At 5:30pm I received a phone call from the owner Bill who 'nicely' pointed out that I didn't follow company policy by emailing and that I should've called (even though I called twice), and that he didn't appreciate the email I sent bashing his company (the email stated the same as above ... ?)  I requested service again, as my husband is extremely allergic to bees.  Bill stated that he couldn't control the elements and nature and flying insects, and that he already treated the house and also used a powder that will last "forever & forever". He then also advised he removed a nest last time he came out. I questioned why I wasn't provided a follow-up to that visit, and Bill told me that I should've called them if I wanted to know what was done.  The phone conversation was very demeaning as Bill continued to call me names (rude, hag, ignorant, stupid, etc) anytime I would question his service, product or warranty. Bill also stated that I treated his employees badly which he could not give an example of (as the technicians that came to the house were very nice and respectful and did a great job, and the gentleman on the phone was friendly both times - so had no reason to be rude).  I have never been spoken to so negatively for a service that I paid for.  I will never use them again and definitely will not refer them to anyone. Which is a shame as everyone else was extremely nice, but Bill is just rude.   I am sure that Bill will respond negatively to this review (as he has others), but I'm not a liar (though he will call me such) and I am not difficult to deal with.  I give respond when deserved and will provide a good review for a job done.  Truthfully, I was scared to post a review as I am afraid of retaliation from this company (as they know my name & address) - but I do not think it is right to be treated this way, and others need to be aware. </p>

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I was happy with their service.  I think the price was reasonable and I was satisfied with the quality of their work.

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veryproactive, reached out to schedule each appointment, came on time every time and did a great job.  We see far fewer insects so it appears to work well! <br />

They came multiple times to spray for a cockroach infestation. Technician who came was polite and courteous. Took several sprays to control the problem, but they kept coming back until the job was done.

It was a good experience.  They were courteous and came back when they said they would.  They took care of the pest problem.

It went real well.

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The two guys that came to service the inside of my home were extremely nice and professional and did a great job.  The owner was supposed to treat the backyard and we were all home when he supposedly came to service it.  He claims he came over and climbed the fence to service our yard.  We never saw him and cant believe he didnt knock the door, or at least inform us he had done so.  When I brought up my concerns he began to yell at me over the phone.  We have no idea whether he actually came to perform the service, especially considering we were all home and didnt see him, and the dogs didnt bark either, and we still have pest issues at our home after the treatment. <br /> <br /> IN RESPONSE TO ROUGHNECK PEST CONTROL RESPONSE:  <br /> The previous owner and partner that came into my un-cluttered, neat, and clean home (cluttered home in Bill's words) was very professional, as was the man that helped inside my home. I received two treatments. You were then recalled for a third treatment inside my house because I still had flea problems. My dogs were treated with Frontline, but were still being bit. I do not have a vacuum with bags. I have a Rainbow, and yes I vacuumed every day, two times a day for two weeks! Were you here when I vacuumed? No! In the event you don't know what a Rainbow is... you vacuum everything into a basin of water that is then dumped outside. The problem I have with you, is that you screamed at me on the phone because I complained about you climbing a six-foot high privacy fence to supposedly treat the back yard. We were all home, why didn't you just knock on the door? Common sense. You never told me that you were out there and I have a small child that plays in the yard- that was the issue! No one heard or saw you. My dogs were in the back room and bark at the slightest sound. I tape recorded the phone conversation in which you repeatedly screamed at me in regards to whether or not you actually treated my back yard and that fact that you kept insisting I would not listen to what you were saying about the granulars and not the spray. I got that part, but you just kept hollering at me! The fourth treatment was the only outside treatment. Would you like me to include the link, so people can actually hear the way you talk to you customers? I thank you for your service to our country, but I will not ever use your pest control service again. I did not post a comment on Angie's List right away as I was so stunned at the way I was treated. I don't care about your warranty, as I found a true professional, but I do care about posting lies about your customer because of your lack of professionalism. You have a nice day!

<p>Second time using Angie's List and I have to say my experience both times have been excellent.  Round Pest returned my call within 24 hours and I was scheduled for service that same week.  They were on time, courteous and explained how and why of the services provided.  Would definitely recommend them!  </p> <br />

.The gentleman that came was very polite.  He arrived on time and in a jacket with the company logo.  He answered any questions we had particularly concerning the traps and our pets.  He got right to work and finished up quickly.  On his return visit, the owner of the company happened to be with him.  He quietly observed.  The service technician again was prompt and polite. <br />

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Bill was very thorough in reporting his findings and did a full treatment of our house that we were selling.  He was also able to point out the errors in another termite inspection that was done on our property which was also helpful. After he was done, he emailed us the certificate for the guarantee, which we passed onto our buyers. <br /> We were very happy with him. <br />

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The gentleman came out and asked for more money ($150) since it was a small building.  He performed the first extermination but found no bugs.  He arranged for quarterly extermination treatments.  My tenant called me in February and advised that they had seen another roach.  They sent another exterminator who was also unable to find any live roaches.  I requested that they send me the paperwork but had not received it when they called me back to schedule the April treatment.  I requested that they call me back so that I can receive a copy of the paperwork.  When he did call me back, he told me I should have the paper work already.  I advised I had not received a copy, and if there was even a slight chance that I had missplaced it, I would simply like a copy again.  The man became very angry and kept interrupting me.  I told him he could not speak to me like that and he hung up.  He called back a few minutes later and left a message on my voicemail and said he must have gone through a dead-zone on his cell phone and the call had been dropped.  I doubt that was the case, but at any rate, I do not want to do business with this service provider again.