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Royal Irrigation
Outdoor Lighting Plan and Installation, Outdoor Lighting Repair, Lawn Care Maintenance and Mowing,
About us
Proudly servicing Monmouth, Middlesex, Mercer, Somerset, and Union Counties, Royal Irrigation will meet all of your lawn sprinkler and irrigation needs. Customer satisfaction is our goal at Royal. Providing you with timely service at an outstanding value is our core principle. Whether you are looking for an estimate on a new job or someone to diligently analyze your existing system in order to troubleshoot it, the Royal team is ready to help.
Business highlights
14 years of experience
Services we offer
We offer complete installations, as well as routine maintenance for your sprinkler system. In addition, renovations to pools and other home construction, we would be happy to assist you with your landscape lighting. Royal Irrigation is an insured and licensed firm.
Amenities
Free Estimates
Yes
Reviews
4.220 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 55% | ||
| 10% | ||
| 30% | ||
| 5% | ||
| 0% |
Showing 1-20 of 20 reviews
Martin F.
Jul 2015
when i called asked for afternoon appoinments and the day of schedule they wanted to come in the morning they cancelled twice and rescheduled but when they finally came they were ok <br />
Margaret A.
Jun 2015
unknown
Todd H.
May 2015
<p>The booking was easy and the tech was on time. He did what I was expecting, to open the system up. However, while a number of the heads were not turning and would need to replaced, he provided me and my wife with an estimate for $700 to replace 7 total heads!! He said, because we have well water, they'd recommend using heads that include steel, so they are $65 each, plus he added $15 to "lower" the heads based on newer standards with sprinklers. This was way more than I wanted to spend and also $400+ more than an estimate I then received from another company to do the same work using sprinklers of the same quality but not replacing all 7, instead replacing just 4. The cost per sprinkler head was more in the $35-$40 range. </p> <p>I'm sure Royal irrigation knows what they are doing as far as sprinklers, and I'm trying to give them the benefit of the doubt, but the second estimate has me thinking that they are overpriced. They also didn't seem to want to work with us to find something that worked in our budget, unlike other vendors. </p> <p><br /></p> <br />
Response from Royal Irrigation
"I read your comment regarding our service. To clarify our pricing, our technician included stainless steel heads with a five year warranty because he thought you would have more long term success with this equipment. I reviewed the paperwork, which did not indicate this but Jerry explained he told you this during the appointment. He could have offered you a $45 rotor, had you mentioned that this was not what you were looking for. We strive to provide value and outstanding service."
Rochelle C.
Oct 2014
unknown
David M.
Sep 2014
unknown
Rafael R.
Aug 2014
Their representatives were knowledgeable and took the time to explain what the job entails and what to expect. For the most part their office kept me updated of the progress and schedules. However, they failed to confirm a tentative installation date. <br />
Anthony G.
Jun 2014
unknown
Francis F.
Jun 2014
Very punctual - owner provided step by step information.. Very detailed. Working crew - extremely courteous, professional, detailed. Royal Irrigation is a first class organization. The office staff provided information and constant follow-up. They were a pleasure to deal with. <br />
Anthony D.
Apr 2014
unknown
Response from Royal Irrigation
"According to our records, we haven't been to this property this year. Perhaps, this was meant for another provider."
James M.
Nov 2013
It was not great because when they came over, they said they couldn't perform the service since I didn't have a working irrigation system and sprinkler system. They looked at it when they came out and provided an assessment in a day but the guy was basically out here for 15 minutes and told me he couldn't do the job since it didn't work. The service was recent when I got it and then within a month he was here but I was surprised that they didn't offer any alternatives or anything like that, but it was only $50 so my work and time didn't really pursue it. We barely had a transaction since he came out, he took a look at the system and since it didn't function, he said he can't and we parted ways. I think they just thought that they got $50 from me and that's enough. They didn't offer my money back or really providing any alternatives because the only solution was $1000 to get working, that wasn't feasible for me and so we just parted ways.
Response from Royal Irrigation
"Sorry for the delay in getting back to you. We came out to your property to do the summer check up, but the system did not work. We did an evaluation and assessment of your system and provided you an estimate to repair it. The cost for the service call and providing that assessment, was actually more than the cost of the deal you had purchased. If you would like to have your system repaired this year, we would be happy to do that for you."
Rochelle C.
Sep 2013
Technician was here at the agreed upon time. As we were new to this home (and sprinkler systems), he showed us how to operate the system, then walked with us to show us all the sprinkler heads and zones. Once he turned on the system, he checked them operationally then flagged the ones that were not operating properly. As this was an Angie's list special, this was all he was required to do. He gave us a quote to replace a couple of heads that were not working. He was efficient and knowledgeable and we will use their services again. <br />
Raj N.
Sep 2013
The business honored the Rapid Connect guarantee, were prompt in setting up the appointment and keeping it. But that's about where my positive experience ended with this business. Like others, I took advantage of Angie's $49 deal which supposedly included the following as part of sprinkler system evaluation: <br /> <ul> <li></li> <li>Checking for line leaks, dry areas, and broken sprinkler heads</li> <li>Cleaning and adjusting clogged nozzles</li> <li>Checking rain sensor operation</li> <li>Setting controller for proper watering time and duration</li> <li>Adjusting all heads and rotors for most efficient coverage</li> <li>Checking up to six sprinkler zones</li> </ul> <p>The technician who came did just the first and the last one on the list above. He just walked around briskly, "inspected" each sprinkler head, looked for leaks and left a sign by each one that needed further attention. The problem, however, was, it wasn't easy communicating with him, he seemed rude at times, didn't bother to say a word or explain what the problem was. I had to follow him literally to each sprinkler head and ask him "what about this? Is this one okay?" Even then he would stay mum, say little, or just point to the ground and say "see?" What was I supposed to see? the broken head, leak around it, nozzle malfunction, raiser damage? Did it require a raiser seal or a new sprinkler head? Imagine asking him the same questions after following him to each single sprinkler head (and still get no satisfactory or comprehensible response)? I had more than 6 zones so I paid extra --which is okay because I realize that is what the deal terms stated. But I got an estimate at the end of this so called sprinkler system evaluation which seemed too pricey. The owner also offered 20% discount for angie's list customers. However, given the communication problem I had with the gentlemen who performed the service (and his poor attitude), I do not think I will avail of their service again. I must say I was not satisfied with the service overall. <br /> My suggestion: maybe some of their technicians need better people skills and stronger customer orientation. First impression is everything. </p> <br />
Robert C.
Aug 2013
Restored sprinkler system to proper operating order. <br />
John F.
Aug 2013
Representative wasn't very friendly. It was difficult getting answers from him. He left a sign on my lawn without asking for permission. I immediately removed it. <br />
Ben L.
Aug 2013
It didn't work out that great. Basically they came to service sprinkler literally just walked around and adjust one sprinkler and made it worse for me and then they called it a day and that was it. I also asked them to give me an estimate for some that I want to do and they are way overpriced. I would not use them again.
Jim D.
Aug 2013
Outstanding service provided by Jerry. Very professional and great communication. I would highly recommend this company. <br />
MAUREEN O.
Aug 2013
Overall My husband was impressed with Jerry.He was knowledgable, professional and very pleasant to talk to. We opted to postpone the major work as summer is almost over and we will be winterizing soon. looking foward to using Royal Irrigation in April when winter is over. <br />
Bhushan B.
Aug 2013
Carlos was very rude in giving the estimates...very bad service...for a single head the estimate given was $50 and labor of $35 total estimate given was $347 for 5 sprays and 2 heads. Please please don't use these guys at all. They just want to rip you off. Would never use them again. There was other company who gave me less than half the estimate for the same work.
Response from Royal Irrigation
"We are very disappointed and surprised by this review. We are happy that so many angies list members took advantage of the terrific deal that we offered. We provided great service-- we responded immediately to the purchase, booked a very quick appointment and our experienced technician conducted a thorough summer check-up. This member was upset with that he was charged for the 7th zone, and with the quote for repairs. The deal clearly stated that it was for 6 zones, and that there would be an additional $5 charge for each additional zone. Our technician diagnosed what needed to be repaired and provided the homeowner with an estimate for that work that was very reasonable. We pride ourselves on our professionalism, expertise and customer service. We look forward to working with you in the future."
Diana L.
May 2013
Overall, the project went very well. The Royal Irrigation team was a significant factor in the success of the project. <br />
Response from Royal Irrigation
"Thank you for taking the time to write a review. All of us here at Royal Irrigation strive to not only meet, but exceed, our customer's expectations. We are family run and take great pride in our expertise and professionalism. We look forward to working with you for many years to come."
Sherry S.
Feb 2013
Ed was very professional. He came to give me an estimate to install new drains, which will be done this spring. I had my sprinklers checked and shut down for winter. The technician that came was also very nice and professional. Scheduling an appointment was easy, and the woman who answered the phone was pleasant to speak with. <br />
Response from Royal Irrigation
"Thank you for taking the time to write a review. Our customer's satisfaction is very important to all of us here. We are a family run business, and pride ourselves on our expertise, workmanship and customer satisfaction. Should you need anything in the future, please give us a call."
Licensing
State Contractor License Requirements
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FAQ
Royal Irrigation is currently rated 4.2 overall out of 5.
Yes, Royal Irrigation offers free project estimates.
No, Royal Irrigation does not offer eco-friendly accreditations.
No, Royal Irrigation does not offer emergency services.
No, Royal Irrigation does not offer warranties.