Royal Landscaping Services

Installation was complete and appeared to be working well. I turn the system on to find an overwhelming leak in the backyard. I attempted to contact Royal Landscaping Services several times at business number, personal number, and by mail to resolve the leak situation with no response. I contacted another irrigation company to rectify the leak in which they did timely. Due to winter approaching I did not turn the irrigation system back on until this April 2018 in which another major leak appeared. Again, I attempted to contact Royal Landscaping multiple times by all means with no response. I was finally able to contact the administrative assistance who stated she will leave the message with Robert Swartzlander the owner. He has not contacted me to address the leak so I contacted AAA Irrigation Company to repair the leak and assess the entire system. They noticed the poor workmanship and stated the system requires complete repairs due to lack of integrity caused by improper glue and installation. I filed a small claim law suit to resolve this matter. More to follow.

I am giving Robert and his crew 2 stars because the work they do is actually quite good. If not for that, they would only get 1 star. I initially hired Royal Landscaping in February 2017 to lay a concrete driveway. They showed up on time for the estimate and came out and completed the job within 2 weeks. The crew was professional and knew what they were doing. I have been happy with my driveway since. Because of the wonderful experience, I decided to contact them again this year to have more work completed. Tyler came out and did an estimate and we accepted. We asked them to pour a walkway to the driveway, put some custom curbing around our flower bed, add pine mulch, move 4 bushes, remove 7 ground cover rose bushes and replace them with 7 tall knockout rose bushes. Robert called that night and said he wanted to stain and seal the walkway so it would match the other walkway we already have and that he wouldn't charge extra because he wanted to really make the landscaping look good. I once again accepted. They came out at the end of March and laid down the concrete walkway but they had to make the top rough and patchy because they told me it needed to be that way to accept the stain and sealer. They completed the decorative curbing, laid down weed barrier, added mulch and moved the bushes. They also put curbing and mulch around another area without charging me, which was very appreciated. I was then told that they would be back in the middle of April to complete the job. They never showed up or called. I called many time asking what was going on and was told by the office staff that they would get back to me. They never did. I had to call at least 10 timed before I was told by the office that they said they would be out on May 15th to complete the job. On the morning of May 15th Robert called and said he would not be able to come out because of the rain, which I understood. He told me he would call and let me know when they were going to reschedule but he never did. I have since placed at least 15 calls, 3 voice messages (most of the time I couldn't leave a message because the mailbox is always full) and 2 or 3 text messages to Robert. I finally got fed up and on June 8th I sent a text to Robert and told him that I no longer required his services and that I would have to post my experience online. A couple of hours later I received a message back stating, "Kelly, relax. Please. I'll call you after 7." I gave him the benefit of the doubt and decided to wait for his phone call. It never came. It's very disappointing because they do good work, but I cannot work with a company that disconnects and ignores their customers like this. I truly hope the company can get back on track but at this point even if they do, I will still have to take my business elsewhere.

Initially everything went great but the job was never finished up for us-we had to call another company to start up our sprinkler system for the season(it was in winterized mode) and had not been programmed. Also our curbing was never finished with final glazing. We called and left messages and even went by the office and left a note with no response from the owner Robert.

Unfortunately, I have to change my review from 7 Mar 2017. I was initially happy because it looked great upon installation of the sod. I was told that my dog will not be an issue with urine burns since he is male. Females cause urine burns in the grass, is what I was told. I was told that weeds will not grow through the sod. I was also told that the plastic in the sold would dissolve. Within two months of laying the sod, I sent an inquiry email for another assessment since their were urine burns in the grass, half the sod didn’t hold up (died), strange bugs were visible in the grass (possible bad batch of sod), my yard is covered in plastic, and lots of weeds came through the sod. They were very responsive with my inquiry and a representative came to assess the grass. He relayed the info to Robert on the phone in front me and took some pictures. He said they will follow up with me. I gave him and Robert two military coins. This was in May and I never heard back from anyone again.

We are extremely happy with the work Robert and his crew did for us. The job was started on schedule, completed within the estimated time-frame (only three days!), and the crew cleaned up after themselves very well. Each crew member was polite and helpful with answering any questions we had about the job. And Robert was very accessible and was at the jobsite every day. One of the things I really appreciate about working with Royal Landscaping is that Robert didn't pressure us into going any particular direction, but provided design input every time we asked him. We've worked with several contractors on home projects over the years, and it's often difficult to get them to share professional opinions and provide honest feedback about our ideas. I know I'm the homeowner and I'm paying for it, but when I ask the professional who does this for a living for suggestions or feedback on my ideas, I really don't want to hear "we can do whatever you want"! So I really appreciate the fact that Robert willingly provided his input throughout the project and helped us with the design element. And I readily admit that every single suggestion he had turned out to be excellent. Pintrest and Google are great, but that info isn't specific to my application. So when it comes time to do something of this scope, I want to rely on a bit more than internet pictures. He's also very knowledgeable about his profession and thoroughly answered all of our questions (I was particularly concerned about drainage in our hilly yard). We also had Robert's team do the sod in the back, and he provided a certificate for the grass (I'd never even heard of that before) when he gave us lawncare instructions. They put down pinestraw as well and even relocated several of my plants when building the retaining walls. Also, when building the wall, the crew needed to relocate an existing underground drain pipe. The old pipe was of low quality and had holes, so they replaced it with a better-functioning and better-quality pipe. Finally, Robert gave us the best price/value out of the four companies we got quotes from. We initially were going to go with a different type of stone for our retaining wall, but after seeing the Heritage Block Royal Landscaping offers, we decided to go with that. And we're very glad we did. It's head and shoulders above other products we've seen. After our project was completed, my neighbor across the street said he plans on calling Robert to do work for him. And within this first week of it being done, three other neighbors from different streets in our community have stopped by our house to talk about our new retaining walls and how nice they look! When a vendor doesn't live up to expectations or standards, I actively voice my complaints. And when a vendor/company performs exceptionally well, I like to acknowledge that just too. I rely on reading reviews to help me make decisions about what companies or products are best, so I hope this review helps others. I don't know if Angie's List has any kind of messaging system for members, but if so, feel free to send me any questions you may have about this company. I realize this is a glowing review, but it was a smooth process and we really had no problems or complaints. Robert seemed just as concerned as I was about ensuring my project was done right and was of high quality. I'd definitely hire them in the future.

We are completely satisfied and would hire Robert again. He personally picked out all the plants, trees, etc. and prices were very fair. It was a big job and his crew knew what they were doing and worked very hard. You won't go wrong with Robert.

Had to call them back twice to fix sod around patio where it was washing away and eroding l. Concerned that the water was not daring properly but was told it was. Now I have a large hole by the wall and called with no response.

Initial response was good. Robert appeared very nice and accommodating. However, as time progressed, it was difficult if not possible to get a return call, He would promise to return and correct problems on specific dates and never show up or call. They poured concrete which was faulty and instead of re-pouring, agreed to apply acrylic over the concrete. After a few weeks, the acrylic began to crack in several places. I notified Robert, who promised to repair. I have not heard from him for at least 8 months. I even requested that he return to install more curbing. He issued a quote, and agreed on the date but never returned. I am very frustrated. He is otherwise a nice person but certainly unprofessional.

Better than expected, smooth, and quick. Response time, estimate, and service happened within a couple of days. Go to "yardman" for military!!!

There was no charge because it was all part of the one-year guarantee. When I talked to the water company again, they changed their tune and said there was no leak. I liked the fact that he was here so quickly when it was under warranty. I would definitely recommend him. They're honest and reliable. The price was right. They did a fantastic job from start to finish. I would absolutely use them in the future.

Robert, the owner, and his EXCELLENT team did an "A+" job. It was a positive experience from the initial phone call to the estimation process. Tyler, Robert's assistant, showed up as scheduled to begin the estimation process, and had some great ideas. He also did a great job keeping us up-to-date during the whole process. [We were so pleased with the initial experience and estimate that we did not shop around for any other estimates.] Robert provided additional spot-on advice that completely exceeded the vision my wife and I had. I understand why Royal Landscaping Services is so busy, as Robert really has an "eye" to bridge form and function with aesthetics. Also, I want to note that Robert's team was very professional and worked extremely hard over during this project. They were absolutely great! The team corrected the drainage issues by burying the gutters using solid PVC drain pipes, not the corrugated pipes that clog and crack, etc. [By the way, we just went through Hurricane Matthew, had 9 plus inches of rain in 24 hours, and the drains work perfectly!! No erosion issues in the back yard, either.] Next they installed a 40 foot curved retaining wall using Heritage Block. This block is exactly what their logo states, "The most attractive retaining wall block in the world." It looks AWESOME. On top of that our badly cracked 12' X 12' concrete pad was removed and replaced with a poured 28' X 17' concrete patio that extends all the way to the curved wall. But, that's not all… Robert's team topped off the patio with a hand-applied acrylic coating that looks like large flagstone. It is absolutely BEAUTIFUL. The team graded around the back and sides of our property; laid down the strongest weed barrier fabric I've ever seen; brought in top soil; and installed great looking, shade tolerant Bermuda grass, which had just been cut a few hours earlier from the sod farm. They also brought in a dump truck load of mulch to take care of the front and back of the house. Juniper bushes were also added behind the retaining wall to help prevent future erosion. Our back yard was embarrassing, but now it definitely has the "WOW" factor. Thank you, again Robert, to you and your OUTSTANDING team for all your hard work! My wife and I are very satisfied customers.

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The owner came and met with me before anything was done. He kept every single promise. Where else can you find that these days? Not too many places. The first irrigation control box didn't work right, so he came right back right away and replaced it and installed a rain sensor. All of the crew were amazing and they did a really nice job. I would recommend this company to anyone without hesitation.  Our neighbors watched them and some stopped and asked for business cards.  I'm sure he will get more jobs, and he deserves each and every one. <br />

Excellent--extremely professional throughout the entire job. Always present and working; no delays or unresolved issues, and very responsive to all questions and concerns. <br />

After screening 12 different lawn services, we decided on Royal Landscaping Services <br /> Robert and his crew did the following for us: <br /> (excerpt from our contract) <br /> 1. Remove Sweet Gum tree from back yard as discussed. <br /> 2. Re-grade all areas as discussed. <br /> 3. Remove all bushes as discussed. <br /> 4. Clean flower beds and add 30 year matting. <br /> 5. Add Pine straw to flower beds. <br /> 6. Add Compadre Zoysia to newly graded areas. <br /> 7. Add chemicals needed for new sod. <br /> 8. Clean job site and remove all debris. <br /> All material is guaranteed to be as specified, and the above work to be performed in accordance with  <br /> the drawings and specifications submitted for above work and completed in a substantial workmanlike  <br /> manner for the sum of $4,451 after Angie's List discount with no deposit required. Payment due upon  <br /> completion and 100% customer satisfaction.  <br /> All sod installed by RLS has 1 year warranty <br /> We are very satisfied with Royal Landscaping Services' workmanship and timeliness.  <br /> Thank you, Royal Landscaping Services! <br />

Don't waste your time looking anywhere else. This is your guy. I am a perfectionist and I expect people to take pride in their work. Robert and his team went above and beyond my expectations. Although, I know I drove them crazy because I am a perfectionist too, they did an excellent job and always make sure the customer is happy. They look at the minor details that many landscapers forget to look at. They use great quality products and will make sure you are happy with how your landscape functions and looks. It's your money , your house, and your landscaping, and your investment, if you are going to do it right, hire these guys.

Excellent <br />

Robert and his crew are the BEST landscaping company we have used in the nearly 20 years we have used landscaping services in the Cary area.  We have used several companies in the past, and Royal Landscaping is the only company that consistently delivers everything that we asked for, on time, and within budget.  <br /> We started using Royal Landscaping after we had a disastrous experience with another company that couldn't address water run-off issues in the backyard.  Royal Landscaping was the only company that came up with a plan that appropriately managed the water run-off in our backyard.  That was several years ago, and we haven't had water issues since.  <br />

Contracted to remove old asphalt, single width driveway, and pour new double wide concrete driveway and sidewalk. 1st day, old driveway & sidewalk removed, new driveway formed, poured & finished. 2nd day removed forms, back filled around driveway and laid sod where grass had been dug up. Robert & Gary were very responsive to all of our concerns and addressed each one as they came up. All folks involved with the process were very professional and made sure that it all came out looking very nice. All of the crew cleaned up after themselves and left the yard in very nice condition. I would, without a doubt, recommend Royal Landscaping Services to anyone needing concrete work done and would not hesitate to use them again if I need that type of service. They took care of all the minor details which other companies might overlook or ignore. Definitely an A+ company to deal with. <br />

I was required by the county to install a watershed management device (drywell) on my property in order to offset the amount of impervious material that was used around my swimming pool.  This was an extremely complicated project from the start.  The area that was selected for the drywell was very difficult to access, so excavated dirt from the drywell area would need to be wheel barreled to various parts of my yard.  Robert (Royal Landcaping) reviewed my design plans and provided me a very fair price to not only do the work, but also handled all inspections with the County's Environmental Services Inspections Division to ensure the drywell and drainage system would pass inspection.  It took Robert's team a little over 3 days to complete the project.  His team arrived early each day, and didn't stop until 5:30 p.m., about the time our neighbors were arriving home from work.  I was impressed with how neat they maintained the work area, and every single day, they would take time to clean up before departing.  When they completed work, Robert and his team power washed the sidewalk, driveway and streets, making my home once again, the envy of the neighborhood.  <br /> I am very pleased with the outstanding job Robert (Royal Landscaping) did for me, and would highly recommend his company to others.  Robert is also an exceptional family man and person -- he always supports military veterans and families, and offers them discounted services.  I'm retired from the Air Force, so always appreciate those who go the extra mile for our military.  I would certainly hire this company again. <br />

Robert and his team came quickly after waiting for and extended period to book the job due to our HOA review process.  They worked very quickly tearing out old concrete and prepping areas for pouring new concrete.  That process was complete on the first day and they took only a few hours on the second day to complete the brickwork and clean and tidy the entire area. <br /> <br />

<p>They were good, honest guys that came by in a reasonable amount of time. Very friendly and professional. I got several quotes from a large  area and they are by far the most professional and best priced. The other quotes were not even close to royal. I plan on posting another review with pictures after they finish the project. Very military friendly business. I will definitely be getting more jobs done through these guys.</p> <br />

I'm very thankful to have found this organization on Angie's List. Robert, the owner, could not have been better to work with on my project. We scheduled an appointment and Robert showed up as scheduled. My job wasn't a big job, but Robert projected both appreciation and enthusiasm that he could deliver the results that I was looking to achieve. He showed pictures of another project where he replaced fescue with Zoysia....he assured me that I would be satisfied with this plan. On the morning of the job, the weather could have been better. We were 24 hours into a steady rain but the sod had been cut, and waiting wasn't an option. There were two things that really stood out to me. 1) Robert's crew showed up and was as appreciative and enthusiastic to work as Robert was in scoping out and bidding on the project. These 7 guys worked in a steady and sometimes pouring rain and not one of them acted the least put out. 2) you hope the guy that lays the sod is meticulous, and this guy was craftsman. What I didn't expect, was from the guys hauling the sod, to those cleaning out the natural areas, to the pine straw and mulch spreaders, they all were meticulous. Even the way they cleaned up in the end was impressive. The entire crew worked as though they cared about what they did. In about 6 hours my yard went from being a mess, to something to be proud of....I can't believe it. Overall, this company blew away any expectations that I might have had for a good effort. Check out their website, they do lots of cool things to enhance your yard. I'll looking forward to working with Robert in the near future. <br />

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Robert and his crew arrived on time, and completed the project we had contracted for.  The work was done expertly, and the end result was beautiful.  They left the work site cleaner than it was when they got there. <br /> <br /> It's very obvious when dealing with this company, that customer satisfaction is of the utmost importance to them.  They value their  excellent reputation, and are very professional in their approach. <br /> <br /> Doing business with them was a pleasure. and  I wouldn't hesitate to hire them again. <br />