Royal Moverzz

Shortly after submitting my moving request to Angi on 10/9/2024, I was contacted by Ryan Dunbar of Royal Moverzz on 10/10/2024. I provided scope of work details via telephone and text message, and he provided a quote for $3,456.83 with a $1,500 deposit. Suspicious, I contacted Angi Support, asked about Royal Moverzz, was told that contractors are verified, and was assured that we could contact Angi Support if Royal Moverzz did not perform. I asked Ryan Dunbar for a reference and they gave him a glowing review. On 10/11/2024, Ryan Dunbar requested a $1000 deposit via ApplePay and I paid it. Fast forward to moving day, Sat 10/19/2024, and Ryan's crew did not arrive on time, so I contacted him. Ryan told me that U-Haul messed up and gave his truck rental to someone else so he would need to postpone until Sunday 10/20/2024. Doubting Ryan would perform, my family and friends (who had gathered to help) began moving us into the storage units and worked late into the day. On Sunday 10/20/2024, Ryan's crew had not arrived by 11 AM so I messaged him. Ryan initially said his crew would arrive within 45 minutes, but he later said that his crew would arrive around 2 PM. Doubting he would perform and on a tight timeline, my family and friends continued moving us into storage. By this point, we had taken two or three truck and trailer loads ourselves, all items Ryan was supposed to move for us. Eventually, Ryan's random crew of 4 or 5 arrived with one U-Haul truck, no trailer, no moving dollies, very little moving supplies, and no idea what they were supposed to be doing. We later discovered that Ryan had hired nearly all of his crew randomly off of Craigslist. I had to drive to Mansfield OH to rent a second 26-foot U-Haul truck and car trailer for them. The crew worked hard once the finally arrived, but we ran out of time and did not get everything moved because the storage facility locks the gates at 9 PM and a couple of Ryan's crew had left early. Before leaving the storage units, I paid Ryan another $500 via ApplePay. He requested $300 more, but I denied because I paid $200-$300 for the 2nd truck and trailer, had transported 3 full loads of items using my personal truck and cargo trailer. Before leaving the storage units, I showed his crew my ApplePay payments to prove to them that I paid Ryan $1500 in total. On Mon 10/21/2024, I sent Ryan a text message stating that our business is done and that I would not be sending any more money for reasons explained earlier. Ryan replied, "I am very sorry I do apologize". The following day, 10/22/2024, I was asked to call one of Ryan's crew. They claimed that Ryan never paid any of them. Since then, I have spoken with Allison a few times. She wanted me to stop payment, but I could not. She wanted me to pay her directly, but I had already paid Ryan, her boss. Now, Allison tells me that she has filed a lawsuit against Ryan and is threatening to file suit against me if I do not pay her and the others.

Ryan Dunbar was the contact. He said and I have the receipt to prove it, that a crew of 4 people would arrive between 8:30 and 9:00 am. No one showed. I called multiple times. Ryan eventually answered and told me they were backed up and overbooked. He said it could be 3 before they came. I was angry because I had to be out of the house that day and could not wait that long. He then said 1:00. At 1, no one showed up. I called and he said they wouldn’t be able to come at all. I threw a fit and cried. He called me back at around 2 and said they were coming and 25 minutes out. They didn’t show until 4. When they showed I said that I’d expected them at 8:30. They had no idea. They didn’t get a text until 2 that day. I had book it a week prior. They moved a truckload, then checked their accounts to find Ryan Dunbar only paid them each $13! They were very upset. But one of the guys talked the guys into staying and being nice to get us out of the house. They did another load out of the kindness of their hearts. BUT ONE MOVER WAS DANGEROUS. He reeked of pot. Talked out of his head, tried to get our names and numbers to tell someone to contact us to prove he was there (he spent most of his time in his car), he blocked the moving truck, then parked outside our house watching us. My husband told his to get off our property or we would call the police. After the movers left, we worked until 3 am to finish the job, we paid Ryan Dunbar $672 who he said was a flat rate for all day moving and even reassembly at the new house. He scammed us and the movers.

Mr. Reed contacted me from Angi's list. I was consolidating two storage units from 2 to 1 unit at 6356 N Albany Avenue, Bettendorf Iowa 60659. He called me and we discussed pricing of $750 dollars plus tips of Miller light and Black and Mild cigars. He is from Champaign IL and his phone number is 217-979-0311. Mr Reed said they were professional movers and he was bonded and insured and experienced movers. He said he would provide 4 movers himself being one of them. He wanted a $400 downpayment and $300 cash after the job was completed. We agreed to the date of Oct. 25, 2024. My significate other lives in Champaign, IL were Mr. Reed is from so he went to his business and picked up $400 cash to secure the date. He also said if it was raining we would need to schedule a date to when it wasn't raining and I agreed to that. We discussed him and his crew arriving around 10am as I had paperwork I needed to sign and the office didn't open until 9;30am. All was agreed upon. Thursday, Nov. 24, 2024 I called him to confirm the next day and he said he wouldn't be there that he had a huge job in Chicago that he was working on but three of his employees would be there. He also said he didn't ever allow his crew to receive cash but that he was in Chicago would I drive and deliver him the balance of the money he would give me $25 off. I agreed and drove to 6356 N. Albany Avenue, Chicago IL and he only gave me $10 off because he didn't have change but assured me his professional experienced crew would be there at 10Am. I signed the paperwork at 9:30am on NOv. 25 and waited by by two units and called him at s10am asking where were they. He proceeded to tell me that the truck they rented from U-haul was cancelled and they wouldn't be able to get it till later so they would be there between 12pm and 1pm just sit tight, They were coming from DAvenport Iowa. I will be including text messages to prove everything or can provide if there isn't a way to do it here. They didn't show up till 1:45 pm and they informed me he had just hired them off of Craigs list and they had another person coming. Suffice to say I was in a spot and they assured me they had experience and it began. The woman driver informed me he was paying her $30 an hour and the driver and the two gentleman were getting $20 an hour for the job. He was suppose to be paying them and then it began. She was calling him asking him about payment. I have her text messages and you can see that. So he was suppose to send $400 to Walmart in my name which is what she arranged and she and I would go gt it. I was chewing him out in text and phone calls about his absolute unprofessional behavior. Suffice to say they loaded the truck and would not unload the truck until they got paid and he did not send the money and stopped answering everyone's phone calls. So I had to go to an ATM and pay them $400 Cash I have the two receipts to prove I did. I called Angi's list and filed a complaint and this form was sent to me. I am late because of the stress I came down with Shingles and RSV and have been sick and this is the first time I"ve been halfway well enough to do this. Suffice to say my first experience with Angi's list is not good. I want this man removed from Angi's list so this doesn't happen to someone else. I want this resolved within 7 days.

This turned into a terrible situation. I spoke with Ryan at Royal moverzz. He asked for partial payment. I should have known from the beginning because he asked me to pay through venmo. That didn't work so he asked me to go to cash app. We tried three times for his ID and none of those worked. Then he asked me to use a female friend of his cash app. By then we're 45 minutes on the phone. Finally I get him paid partial payment. He says someone will be there the next day at 10:00. I text him and ask for a name and a picture of the person coming. I hear nothing. 11:00 for the next day I have no person at my door and I call. He says they're coming but it'll be later because you couldn't get hold of me. I look at my phone and I have no missed calls and when I tell him he says oh that's technology for you. So now someone's going to be coming at 1:00 would that be okay. Yes so long as they're going to be here. 120 rolls around and no one's at my house and I haven't heard anything from ryan. I call again Ryan says oh he was late in traffic. I'm like there is no traffic in rural Iowa. So this is starting to make less and less sense. Will was coming to the house at 1:00 he had told me. So now he's telling me he's going to get AJ to come and it'll be 4:00. I might go I want you to have AJ call me so that I know this is really going to happen. So AJ calls me and he is just gotten off work and we organized a time for him to come to my house and he told me he would. Hey Jay shows up and is very courteous and polite. He looks at the job and he thinks I'm wanting him to do the entire house of cleaning and moving boxes and bins. He and Ryan have a history which was not good. So now AJ is calling Ryan because he's says his job is bigger than he said. Ryan's calling me and yelling at me because the job is bigger than I said. And I'm very confused. All I wanted was help for 4 hours. I didn't have an expectation of any job being done except the boxes moved the cleaning would be left for me to finish on my own. So I fire Ryan. But now I'm giving him this money. And I highly doubt he's going to give it back to me. I hire AJ to do the work and we make an agreement. AJ completes to work he has to be home at a certain time he stops at 7:30 which is agreeable. He moved all the bins and boxes I needed which was the most important thing plus a small piece of furniture. He was very cooperative very pleasant to work with. Now I'm trying to get money back from Ryan. Ryan does not want to give me anybody that can appears because he will not contact me in any way at all. So I actually contacted his this woman that I had paid through cash app through Facebook asking for her help. She has not responded either. I have texted him through the Angie app. I have texted him through the phone number he gave me. I've tried calling him. He has not contacted me at all. If he's not going to return the money then I need a receipt to turn into the estate. This work is being done as part of my brother's estate any money I pay out I have to have a receipt to show what I paid and for what. I figure Ryan did finally get AJ at my house. Even though he had no idea if he was going to ever find anybody who would actually do the work. He just lied and kept putting me off hoping you could find somebody. Terrible person.

Ryan is charismatic and kind to his customers, but I feel like I was mislead by him. I was promised a team of three of "his guys", but the two men who showed up had been hired off of Craigslist. If I had known this would be the case I would have gone through Craigslist myself. I appreciate that he was able to get people together decently fast, but he missed my original moving date by a day due to "his boss" needing me to send money without the goods and services tag in Venmo so there was no hold for the funds. The guys he was able to get were wonderful, and I hope he pays them what they're owed. He didn't pay them immediately after the job was finished, and kept delaying payment promises despite telling me he had received the money from me to pay them. One of the workers was injured in a fall as well, so I'm hoping he will compensate them accordingly. As a side note, the ad on Craigslist was listed under a different business name. The phone number matches though.

Very liable & timely. I was impressed

Ryan is very polite and got the job done quickly, him and his movers did everything exactly how I wanted with no complaints. The price was great compared to big name companies but with the same quality job. 10/10 highly recommend!

Here’s a polished, professional, and slightly humorous revision: Where do I even begin? Ryan did an outstanding job walking us through the entire process, explaining exactly how they’d make moving our five-bedroom home feel like a breeze. The team took their time wrapping our furniture with care, provided free boxes, and even reassembled our beds—no extra charge! They also gave us a senior discount, which was a pleasant surprise, especially with a 10-man crew helping us pack and load our 26-foot truck (and bringing their own 26-footer, too!). The pricing was very fair, and the entire experience was smooth—well, except for one hiccup: one of the guys decided to step outside for a vape break we’re allergic so We let Ryan know, and he addressed it right away. On top of all that, they even transported our 2022 Jeep safely no dents no scratches Once everything was unloaded and in place, we knew we’d definitely hire them again. Thanks again, Royal Movers—job well done

Don't trust this place. He doesn't pay his employees. He is just out to line his own pockets. Even when the customer already paid him. Definitely don't trust this place.

Asked to move pool table. Lifted it on end and broke 3 legs off. Should have had more than one person. Said they could move pool table to another room. Not answering text or phone calls. Asked them to turn into their insurance and they have not gotten back to us. They asked to be paid ahead of time.

It went well! It was an emergency request but the moving guys came promptly and the service was good.

Two guys were very nice, organized, helpful and went above and beyond. I’m moving state to state and they took the time to pack it all in with care AND using all available space. They saved me time and money with not having to make two trips!!!!! I would highly recommend them!!

Everything went well and they were very respectful

Movers were very professional quick reliable. Would definitely hire again