RP Cleaning Service

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The service was ok. They were working very slow and they left out some spots. They responded well to the scheduling but they came late.

I was extremely disappointed with the cleaning service that RP Cleaning performed at my home. We hired them to clean an apartment before we showed it to prospective tenants. We walked through the apartment prior to any work being done and went over exactly what was expected. There were several areas that were just skipped over and not cleaned at all. There was a hallway, a bathroom, and radiators that were all blatantly ignored - despite being "included" as part of the cleaning. They were clearly not cleaned at all. I had to go back myself and clean these areas. I would not hire them again, no matter how good the deal is.

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I really enjoyed using RG for a number of months we were very satisfied with their service. However, It seems from our recent experience and from the recent reviews of others, that the company is undergoing a change that has been happening since late February/March (perhaps because the owner Roney is not able to manage it for health reasons at this time?) Iso happy that I referred him to a family memeber, who has a terrible time getting through and setting up a date for the initial clean. Then was finally able to set up two dates, one was sub-par work with people who did not speak English, and my family member does not speak Portuguese. I think at the the initial cleaning you would expect to be able to communicate with staff and describe what you want done. Then they didn't show at all for the second cleaning and would not return any calls. Thank goodness he didn't pay in advance! In March, the business sent one new person to our home to do what is usually a two person job. This month I haven't been able to get in touch to schedule a date at all, so I've given up and sadly will be using another service. I just got an email announcing the company is now offering 4 Angieslist deals. I decided to write this review as a warning to those who my be considering those new deals, buyer beware. I would consider other companies until this one gets back on track.

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I started out feeling so incredibly positive about this company and arranged for them to clean our house on a monthly basis. things went fine for the first few months and the owner of the company was always accessible via email (this worked well for me). However, the crew missed a scheduled cleaning earlier in March. I called and emailed the owner, who eventually contacted me to say that he had been sick, was hospitalized for a short time and had forgotten to tell the crew to come to my home. I expressed my sympathy about his illness, excused the missed appointment (March 22), and we exchanged emails and agreed upon a day the following week that the team would arrive to clean (March 28). I cam home from work and they had not been there. Nor did I receive a phone call or email. I left three voice mail messages and three emails and still have not received a response. In my messages, I acknowledged that he might again be sick and that I hoped that was not the case. However, I needed to have a service that was more reliable and had a back-up communication plan. I asked that my house key be returned by having someone just put it through the front door mail slot. However, I have not received my key. I am concerned for the health of the company's owner, but also concerned that these strangers still have a key to my house! Fortunately, I have an alarm system and the cleaners do not have the access code, but this is a very curious, disturbing and unfortunate situation. It's obvious that the company owner does not have anyone checking phone messages or emails in his absence. Nor do the members of the cleaning crew have any empowerment or ability to keep appointments or contact customers on their own. What started out so well has gone pretty badly! <br />

They were good. The price was good. The quality was good, and the responsiveness was very good. I would recommend them to a friend. 

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It was very good. I asked for their number so that I can call them back. They broke my dining mirror. I asked for the number and they said that they would leave it but they didn't. The workers were good. They did a good job. They were here on time.

I hate saying negative things, because the 2 ladies were nice. I wrote 3 messages on here asking the owner, Roney, to call me the morning of the cleaning to tell me when they would arrive. He promised in writing that he would call me this morning, but he didn't. I had literally just stepped out of the shower, when the doorbell rang.  The ladies tried calling him twice, but he didn't answer.  The ladies spoke Portuguese and almost no English whatsoever - only a few words.  There was no one to translate what I wanted to have done, and therefore several things didn't get done the way that I asked them to be done, or at all.  They were "dusting" my wood furniture with a dirty feather duster.  I gave them a new can of Pledge and some clean rags. I asked them to use that on all of the wood furniture (like tables, sideboard, dresser & nightstand).  I got a blank stare.  They only used it on the sideboard.  The armoire in my bedroom had dust on it in several places, which I noticed after they left.  Using a feather duster on a TV and the screen doesn't get it clean. It was covered with dust, that I had to clean myself after they left.  I gave them toothbrushes so they could clean behind the toilet seat and around the drain in the tub, but these areas were not cleaned.  My aluminum kitchen sink still had a couple food stains, even thought I provided them with cleaning brushes.  I have a set of glass jars in the kitchen, that sit next to the stove, so they get a little bit greasy. They were only wiped off - but no product was used to get the grease off.  I asked them 3 times to use a mop to clean my kitchen and bathroom floors (both rooms are fairly small, so there isn't much linoleum). They nodded their heads that they had a mop. In the end, they just ran a squeegee across the floor and just used water. I had offered them a mop & floor cleaner, but they didn't use them.  They didn't even scrub the floors first.  They did put clean sheets on my bed, which was a nice extra, which I appreciated, since I had recently had surgery on my shoulder.  But, then they left random things on my bedroom floor. I gave them a very sturdy 3 step step-stool and asked them to dust the fan in my living room & the half moon window above my front door, because I am afraid of heights. They only used the feather duster, and the dust fell on the carpet that had just been vacuumed - then they didn't vacuum that dust up.  Finally, they left 25 minutes early. I paid for 4 hours of cleaning [2 people for 2 hours]. They packed up all their supplies and were standing at my door 25 minutes early. I believe they should have asked me if there was anything else that I wanted to have cleaned.  My house was in no way dirty or disgusting.  I just needed help with the basics because of my shoulder surgery.  I was really hoping that I would find a cleaning service that I could use on a regular basis, but I'm really disappointed with RP Cleaning. <br />

We were satisfied with the cleaning, however they did not clean up some webs that had built up and bathroom wasn't cleaned to the way we wanted. We payed for 4 hours of cleaning and it was agreed that there will be 2 cleaners for 2 hours but they only cleaned for the first hour and left. Unfortunately, we weren't at home and my parents were (non-English speaking), so they couldn't communicate that it was for 2 hours. <br />

Scheduling was quick and easy, same week of contacting them.  They arrived on time, even in a snowstorm, and cleaned the house top to bottom.  They did a great job, were very friendly and professional and the price was very competitive.  I'd recommend them highly. <br />

Him and his team are amazing. The price is unreal!!! I would pay $250.00 for the work they do. I had a spot in my rug for years he got it out. I also was having a family party and he cleaned the grout in my tile and he only charged me a little extra. It look as good as the first day it was installed. proud to call him my cleaner. Great guy too! X

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They did a good job.