Safe and Sound Security

unknown

After researching online about Safe and Sound Security and Monitronics made an appointment with Brian Jaime to meet at 6pm. Brain was on time for the appointment and very professional. Brian was polite, respectful, not pushy, transparent, and explained the packages and what is best suited for our home. He was a good listener too which something you may not see in some of the business developers. I know instead of calling Brian a sales person I called him a Business developer this is because a sales man or woman is only interested in selling his product for a certain price and bad mouths other competition. When I mentioned to Brian that I have been talking to other outfits, he explained the difference in service and methods of business operation between them and the others. His first point was all about quality. Safe and Sound located out of Walnut Creek has been the #1 dealer in quality aspect for the last 5 years. This impressed the heck out of me as myself  working in a big Corporation where we internally compete every year to bag the top spot in quality and I will tell you that is not easy. Therefore with him defining what he and his team brings and the value of it from others definitely made him get my contract. <br /> <br /> <br /> <br />I signed into their standard 3 year contract for a reasonable price for the package I got. I am writing this review at this time and giving Safe and Sound Security 5 stars for their professional approach towards developing their business, transparency, quality, genuine interest towards their customers.   <br /> <br /> <br /> <br />They are a local outfit and the way this outfit works is, the contract, equipment installation, maintenance, and any trouble shoot calls will be handled by Safe and Sound Security team in house. you call their local customer support number during normal business hours of Mon - Sat 8 am to 9 pm and on other hours the call is answered by Monitronics and a ticket is issued and forwarded to Safe and Sound for action. you can call and if you are local you can walk into their office to request service. Being local is a plus for me. Monitronics renders 24/7 monitoring support. However, your contract is with Safe and Sound security. <br /> <br /> <br /> <br />Safe and Sound have been around for 8 years and to bag 5 years of #1 spot in quality service is great achievement and I expect that same service moving forward :) So far my experience has been great, have scheduled installation with tech today. will update my review with the installation experience and my future experience with this team <br />

unknown

from the sales person to the installation was great <br />

unknown

The installation went well, and the new system is working just fine. Furthermore, the monthly cost of the new system is a penny cheaper than the previous one.

Safe and Sound was very professional, offered a competitive deal, and it's easy to use their service.

Everything went well, and the system is working fine.

It was excellent. They were in and out quickly, worked neatly, and the system is working flawlessly.

Safe and Sound was very friendly and considerate, and it explained the service clearly. Furthermore, the installation was completed in a timely manner, and the price was reasonable.