Sage Pest Control Corp

"Thank you for finding us here. You for sure have our attention! Sorry you’ve been having such a horrible experience. We want to help you and give you the experience that 10,000+ other customers are experiencing. Can you call in or can we call you? I just tried to call the number on the account that I think is right but, I want to make sure I’m looking at the right account. I don’t show an account with your name on it with a service being rendered June 4. I see an account that could work, scheduled for tomorrow though. Please respond here or call us or email me. Josh@sagepestcontrol.com. Happy to help."

"[Member Name Removed], We are so sorry you are having ant problems. Spring time is when ants are very active and are searching for food and shelter. It's really frustrating when they find refuge inside the home. We appreciate you giving us a shot to address your pest control needs and we are going to make it right. Sometimes with ants because they are so resilient, it can take multiple services to gain control. The other thing that customers who have active problems will see is an increase in activity because we are disrupting the nesting sites. We use the very best products the market has. We want to fix the problem long term rather than a short term insta-fix, so although its not ideal, what you are seeing isn't uncommon. When we come to customers homes, we really try to set proper expectations by a good explanation from the technicians and with the initial video we have customers watch. Just out of curiosity did you receive both of those? Also, looking at your account it looks like we have been there 2 times, and will be there later today for the 3rd service. Both times we've come, the ants in the kitchen and bathroom were addressed. I also show we have been very active calling you to see how the services went and for follow up. We really are here for you and want to make sure we are doing a great job. When you have problems we want to make sure we get it right. We want your ants gone and want to make sure you get resolve. Please feel free to reach back out to us if you have any other questions."

"Thank you for leaving us a review. This feedback gives us things that we can continue to work on so that we are getting A ratings from our customers. A lot of our customers didn't have a problem before we came and continue to not have a problem because of the extensive services we provide at the home. Part of our mission statement is to offer the HIGHEST quality of services available and with everything we do, we really feel we accomplish that at every home. We hope we can have you as a customer long term so that you don't ever get that problem that requires a phone call from a pest control service. We'll help you long term to keep all the problems out and away."

"[removed member name], Thank you for your review on our company! What an honor for us to have great customers like you. We really work hard to make sure your experiences are 2nd to none. Please don't hesitate to call us if you have any problems in between our regular scheduled services."

"Thank you so much for this positive review! We live and die by our reviews and we are happy you have found our services to be exactly what you were looking for. Please let us know if there is anything else we can do! Thanks for being a customer."

"Family, I first and foremost want to apologize that you had this kind of experience with our services. This is uncharacteristic, and unfortunate for us as a company. We would have loved to continue to have/earn your business. I want to make sure this doesn't happen again so I did some research on your account. As I did more research into your account it looks like the main problem was the contact information on file. We had a bad phone number for you. Don't know when/where that happened, but we try and correct these problems quickly because we know how important it is. We had sent emails to the account on file, and as I look at the notes I show from our notes the phone only ringing, and then a message saying the phone has been disconnected all the way back to October 2013. A customer service representative called on every scheduled quarterly service that you had to try and connect with the number on file. When we received that disconnection message that's when we followed up with the emails. We are usually very good and consistent when it comes to notifying our customers, and I'm sorry we couldn't connect with you. To help us with making sure we are using every method available we will have text messaging, and emails to notify our customers on their mobile devices. As far as the other problems you were having. We use different products than both of the companies you mentioned in your comments. Because of that its not unusual to have an increase amount of activity. The products we use go deep into the nesting sites which will push bugs out of their places of comfort. That's exactly what we want to do, clean and remove the majority of the problems. We really try to work with the homeowners as well to notify us IF they do see extra problems in between services. Every home is different and can take a varied amount of time to "control" a pest problem. We offer those in-between services at no charge and are happy and quick to respond when we hear from the customer. If we don't hear from you we assume you're ok and that there isn't problems. I'm disappointed we couldn't come out and help you better. I didn't see any re-service call's on your account, which would explain why you weren't getting the extra attention your home probably needed. We really do pride ourselves in being a customers company. As one of the fastest growing pest control companies in North Carolina we want to make sure everyone has a great experience, from our door to door route coordinators to our technicians to our customer service representatives. I have been doing this long enough to know what our competition does and doesn't do. We aren't perfect, but I don't know of anyone that does a better job than we do. I would love to work with you IF you wanted to give us another go. Hopefully after this exchange we can both approach this differently and make sure both of us are on the same page from the beginning. At the very least, thank you for your feedback. We can't get better if we don't know what frustrations our customers are having. This review although disappointed, will make us a better company."

"[removed member name], Thats right! Centipedes fear us! ha ha. : ) On a more serious note, Thank You for being a customer and giving us a shot. I know it can be tough leaving something you are comfortable with to trying someone you may have never heard of before. For us, reviews like your's lets us know that we are heading in the right direction. We aren't perfect, but we sure want to get as close to that mark as possible. We want everyone to have this kind of experience at Sage."