Sam & Sons Services LLC

I had a leaky shut off valve. I called Sam & Sons. The plumber came & I was on a conference call. I put the phone on mute & walked him to where the valve was leaking. He then started to tell me how awful the issue is, & how he might need to rerun the line because of how close to the wall the original line was. Which is true the copper line was so close to the wall the concrete had been dug out to have room for the original valve. & he would also need to replace the outside faucet & vacuum breaker. He then showed me an invoice that was completely illegible, as I'm still on my conference call. He told me he would try & do it the least expensive way but he also needed to get a permit & inspection. He handed me the invoice & to my regret, I initialed everywhere he told me. He told me about all the discounts he was giving me, I told him this seemed expensive & that I had my entire pool liner replaced for about the same cost. He just kept talking about having to get a permit & inspection, so I'm thinking most of the cost is because he to cut a water line & get a permit & inspection. He said he wanted to check the rest of the water valves in the house to see if there were any issues with the rest of them. Telling me that it was probably pressure that caused the leak so it was likely other valves were affected. I didn't have any other leaks, but he did something to one of the valves & when I turned the water on it was black, so he said he needed to replace those as well. He then hands me an invoice of $3,234.38. Mind you he was only at my house an hour give or take 10 minutes. I told him again that it seemed expensive, but I assumed he was being fair & honest with me. The next day I called the office & asked for a typed version of the invoice. I paid $776 for about less than a foot of 1/2" copper pipe, you can get 10 feet from Lowe's for $13.68. I paid $489.12 for a cut off valve that costs $10.98. I paid $376.50 each for 2 valves for the bathroom sink (remember the black water), they cost $9.98 each. And I paid $285 each for 2 supply lines in the bathroom that cost $4.98 each. For a total of $2,588.12 for parts which cost a total of $54.58. Add to that the labor charge of $256.50 + Permit/Inspection for $389.76. I emailed them & asked to justify the costs. They had the plumber call me back. I was in a meeting, so I texted him to leave a message. He sent back: "Got you're email, we give all prices up front, & if the costuner approves the work we do it, in additional I did the minor rebuild fir you free, & just make sure you explain to fox that you approved each task & it was a holiday, in additional here are just a couple of pictures that I took with the prices & you're approval before the job was dive that you approved the work. So I would as you are military, & are a upstanding citizen as you served,just make sure that you explain to them the entire job or I will, then I'm quite sure they may ask you why you approved the with then wanted to complain, in additional, the prices are labor & Warranty. Libel on a company is also illegal. Here are a few pictures fir you. I look forward to you're next move. You were charged fairly." He sent me images of an invoice that wasn't mine. - I'm not disputing my signature or that I agreed to pay it. He says "Libel on a company is illegal"; Definition of Libel: "A published FALSE statement that is damaging to a person's reputation; a written defamation"; nothing I have stated is false. He says that it was a Holiday yes 12/5 was declared a State Holiday to honor President Bush. Other than the Government & Schools, I don't know any business that increased their fees because of it; Unless he is referring to: Bathtub Party Day, International Ninja Day, International Volunteer Day, Krampusnacht, or National Communicate with your Kids day & again I don't know of any businesses that increased their fees for any of these either. & then he says "I look forward to you're next move" Is that a challenge?

great job. good attitude

Not good. They told us that the problem was worse than anticipated, but it was not.

They responded quickly and fixed the pipe. The work was fine but a little expensive. My only reservation was price, but it has been a while, so I don't feel I can answer other questions about the company with a lot of confidence.

The valves were replaced with brass valves, adapting the pvc pipes. The job took less than two hours, and the material can not cost more than $150.

Very Well. Fast, efficient, and extremely affordable

Not so well

unknown

unknown

unknown

.

unknown

unknown

unknown

unknown

unknown

went very well <br />

unknown

unknown

unknown

They reattached the fusebox and gave me a quote to replace the fuse box which was in line with the special they were running. <br />

Nice job. <br />

unknown

unknown

Two employees showed up at my home on time to do an estimate on the few things we needed repaired to complete the sale of our home. The work performed is provided in detail. I was totally shocked at the cost for the repairs on the estimate but we went a head and agreed to having the work performed since we're close to our settlement date. I must say the work performed on everything except the electrical panel was top notch. I say this because the labeling of the electrical panel was completed by writing in Black magic marker what rooms were on each breaker. I was expecting at least to see printed labels used for what we were charged. I/we were expecting to pay $300 - $500 for these few things to be fixed but boy was I am thankful for the work performed but I wouldn't hire this company again only because their prices are outrageous. <br />