Scatter Creek Construction, LLC

.

.Although Jake is a very nice person, he needs to communicate!!!!!! Before we agreed on a price, there were times that we didn't hear from Jake for 2 weeks. The previous rating was a little generous.  <br />    Now, 8 months later, we had Jake install a new kitchen faucett. The hot and cold water lines under the sink were put on backwards. Example: left knob is cold--right knob hot. Called him on the phone ( he was actually reached) and explained the problem. He said he would return the following day. Nothing. I have left him 3 messages to call me-no return calls. If you want to hire this company, beware of no return calls. <br />

unknown

the process went relatively moothly.  they were working a 2 jobs at a time and seemed able to meet the demands.  My work was time sensitive and was completed on time and good workmanship. <br />

The work was unbelievable!! Very professional. Mark was very nice and did amazing work. Ben did a fantastic job replacing the counter top!! Jake was very patient with us answering all of our questions. I highly recommend this company!! The price was VERY good. My wife and I are very happy with our new kitchen!! I would hire this company again in a heartbeat. Thank you Jake, Mark, and Ben!!!!!

It was awesome. He brought in a big earthmover and piled everything in a safe location and did a control burn. I have to note that some of these piles were probably over two stories tall and we had about 22 of them. It was an awful hot day but he worked a couple of 14 hour days to finish it up for us so we didn't have to smell the smoke. <br />

The house needed to be sided and painted prior to our VA loan being approved.  Our closing was dependent upon this work being completed and the seller was paying for the work.  Even so, Mr. Childress allowed us to insert our opinions all along the way. A project of this size will have some bumps and Scatter Creek handled each of the problems with open, clear communication.  The timeline promised for project completion was aggressive, but everything worked out and we were able to close on the house in time.  While doing the work, Mr. Childress pointed out some other projects that were not immediate concerns, but he would be willing to do the work. <br />

Jake did a great job. Very friendly and easy to work with. <br />

Scatter Creek Construction has been nothing short of amazing. As mentioned before we have used them on multiple occasions and would never trust another contractor. He is punctual, kind, very intelligent, and sure to meet your expectations. I never knew that large renovations and repairs could be so easy and stress free. Dealing with our insurance claim was a breeze. He dealt with them directly and provided them with all necessary documentation so that no additional work needed done on our part. With our remodel, he was well within the estimated budget and exceeded our expectations upon completion.  <br /> I am happy to recommend him to any friends or family for any type of construction needs. <br />

Good people who are easy to deal with.  Framing, siding and non-finish work are their strong suits.  Fit and finish are sub-par.  Attention to detail was hit and miss; some of the misses were very significant in nature.  Job site clean up was not great and the project ran beyond the completion date by more than two months, one week of this was due to a customer change order.  The finished product is sound, passed all inspections without failure and looks good until you examine the details up close.  If you demand high quality fit & finish be sure and put the details in writing up front to avoid disappointment.  Leave no detail out when it comes to materials, no matter how small it may be, right down to the fasteners.  If you are unable to participate at this level, find a higher-end custom home builder who will spend the time necessary on details; it will cost you more of course.  It all comes down to your budget and priorities. <br />

We cannot say enough good things about Jake and Scatter Creek Construction.  He was prompt at returning our calls and emails, showed up on time on the days he was supposed to build the deck, and spent extra time here to make sure he finished the job on time.  We changed our plans several times and probably drove him crazy but he was always willing to work with us to make sure that we got the deck we wanted.  Our deck looks fantastic and we would definitely recommend Scatter Creek Construction to anyone! <br />

<strong>2015 Update:  </strong> Jake with Scatter Creek Construction built my beautiful patio cover in 2013.  It looked great but as soon as the rains began it had problems.  So early in 2014 after a couple attempts at "make it work" fixes, I told Jake that the cover must be attached.  And even though he told me that it could only be built above the roof line, I offered another $500.00 to attach it to the roof.  They were back within two weeks and the cover was attached.  It still needed flashing but they ran out of daylight and had to come back.   <em>That took several calls, emails and texts to get him to come back.</em>  It also rained which told me where to stop the rain from coming though.  I insisted that the flashing needed to extend at least a good 12" out from the roof line over the cover and create valleys in the inside corners.  I insisted that a piece of original flashing that they did not put back on originally or at the second job (which I reminded them to do over and over), be re-attached under the cover (it closed off some open edging to the soffit and was there to prevent bees from getting in).  I insisted they caulk (which I pre-purchased several tubes) the sun turf roof material and flashing.  I was very direct in what I wanted.  I did not want to deal with getting them to come back again if it failed again.  I knew what needed to be done and I expected to be respected as the home owner.  I am well aware that almost every construction job will have return "fixes".  This was no exception.  This was all within the 12 month guaranty and I did pay more money.  So they finally came back about 8 weeks later to flash.   They ran out of daylight again.  Jake said they would be back and left behind some equipment as a guaranty.  I saw some flashing, but not what I told them I wanted.  It was too short and inadequate.  I saw caulking, but again not what I told them I wanted.  And again when the rains came it leaked.   <em>Badly.  So, after many calls, texts and emails, and waiting...... and waiting....... and waiting....... I got nothing.  I got absolute silence.</em>  Oh, yea I did get the "equipment" they left behind as their gesture or "let's pretend to return".  I hadn't gone near their stuff the whole time, but after a year of it sitting there, I had enough.  Looking at what they left, I clearly got the message that <strong><em>they never intended to come back. </em></strong>  A very old sorry-*** pancake compressor, a saws-all that didn't work and a box of rusty nails. <em><strong> It was their garbage.  They left me their garbage.  </strong></em> <br />   Well,  I have since crawled up on my roof (I'm 50+ with a bad back) and re-flashed it the way it should have been.  I caulked everything the way I had told them.  I made the valleys, etc.   <em>Now it does not leak!!</em>  It had continued to leak until I made it right.  After that not a drop!  And even though it was hard for me physically the "fixes" were actually quite easy.  It's 2fall of 2015 and still not a peep from Jake.   <strong> <em>Jake could have very easily did what I asked of him and he would have had a very happy return customer.  But he didn't.  He chose to skunk me.  That is how he chose to finish this job.  So Beware.  When contractors choose to go down the path of leaving fires behind it will be the customer who ends up getting burned. </em> I no longer recommend Jake and Scatter Creek Construction.<br /> </strong> <br /> <br /> 2013 :  I had three estimates through Angie's List.  Jake with Scatter Creek Construction stood out because he was polite, knowledgable, thorough and detailed with his proposal and the job itself.  The other two (one handyman and the other a contractor) were a no-go from the very start.  I was completely uncomfortable as a single household female with these other two.  I felt like I was either going to be ripped off, stalked - or both, if I had hired either one of them.  That said, even if the other two didn't give me the creeps and I was given reasonable quotes (which I did not, the first one never got back to me and the other was so ridiculous, I didn't even finish reading the email with his proposal), I probably would have hired Scatter Creek Construction.  Jake took pictures and sent a series of emails that concluded with a set plan with a reasonable cost.  The contract was well written.  He, with a very good helper, showed up exactly on time and finished the two day project in one day.  I was consulted with every detail to be sure it was going to meet my expectations.  My patio cover is beautiful!  It hasn't rained yet so it is yet to be tested, but I have a 12 month warranty.  I was assured that if there was any problem with the construction of the patio, that all I had to do was contact Jake and he would go to whatever length was needed to make it right.  This patio cover was not a difficult design, but because it is surrounded on three sides by house with a southern exposure, the roof line was tricky and it had to be built above the roof line to get the pitch.  It turned out great.  I have future plans to hire Scatter Creek Construction again. <br />

From start to finish they were professional and hard workers. Jake "over-designed" the porch to ensure that it would last for a very, very, very long time. We are extremely pleased with the way that it turned out. It looks beautiful and I know that it is beyond safe. I would definitely hire Jake again for any project without hesitation. <br />

The project included a purchase of a new fireplace and a remodel of the mantel and fireplace surround.  I contracted with Jake of Scatter Creek Construction earlier in the year for a roofing repair/remodel and was highly satisfied with the project. This project required three phases. First the removal of the old mantel and surround as well as the preparation for removal of the old fireplace.  The second phase was the installation of the new fireplace.  The third was remodel of the fireplace wall including a mantel, tile surround, and box insert for the multimedia center.    Scatter Creek was contracted for phase 1 and 3.  A local fireplace retailer handled phase 2.  Jake and I met to review the conceptual design and plan the work.  He explained the work breakdown structure, sequence of events, and the expected time frames to complete the different work activities.   The primary materials needed were to select the type of tile for the fireplace surround and the wood type and design for the mantel shelf.  I did most of my research on the web, went to local home improvement stores to view the tiles and mantels we had in mind, and sent pictures and web links to Jake for him to provide the bid. He estimated that the project work would take less than a week to complete. Jake was hard to get hold of and, when I questioned if he was interested in the project, he finally got back to me. Because of the delay in getting the bid finalized we missed an opportunity for the fireplace installer consequently delaying the project for 25 days.  I removed all the furnishings in the room except for the couch and love seat, which Jake offered to move.  When Jake arrived for the room prep he was not equipped to move the furniture but covered it instead.  My wife fretted over the furniture for the duration of the project. Jake was responsible for the fireplace removal prior to the fireplace installation.  When the fireplace installer arrived the fireplace hadn't been removed.  Fortunately the fireplace retailer worked with us and convinced his installer to remove the old unit for an additional price.  Jake offered an apology and covered the costs but did not provide a good reason for the mix up.  The wall construction and tiling was dirty work and although Jake cleaned up some at the end of each day there was still a considerable amount of dust throughout the house.  At one point I had to inform Jake that the dirt left on the brand new fireplace during the tile and grout work left me pretty frustrated with the process.  The job also took three weeks to complete which didn't seem unreasonable considering the work performed but definitely was disappointing for my wife who felt she was promised one week to complete. At the conclusion of the project the outcome came out just as I had visualized and what Jake had convinced me he could do in his proposal.  I thought the pricing was fair, the craftsmanship was superior, and we are enjoying our remodeled living space.   Although the outcome was a success, the process had it's flaws with miscommunications, an over promise and under delivery on completion date, and at times the poor condition of the area of the house being worked on.

Jake got back to me quickly with an estimate.  The estimate was fair and within range of other bids.  I liked the approach Jake took working with me to initially determine the cause of the problem then communicate with me on the options I could take to fix the problem.    There were complications with the project as there was more structural damage then anticipated.  Jake was sensitive to the fact that it took me by surprise and reasonable in determining the additional costs to repair.   I was very satisfied with how the repair came out and I would definitely consider Jake for other projects.

I noticed a small leak in the master bathroom and figured it probably just needed a new wax ring so I replaced it.  Apparently I shouldn't be doing that kind of thing on my own!  A few days later we noticed some swelling in the floor and reached the conclusion that I'd botched the replacement.  I replaced the ring again and the swelling went down but the floor was still spongy where it had swollen.  My fiancee has used Jake in the past and says he's always done a great job for a fair price so we called him to diagnose the problem.  He told us there was some damage but that it would probably hold up for a while.  We decided to have him fix it so there was no risk of us falling through the floor!  He did the work while we were both at work and aside from the new flooring and caulk you would never know he was there.  He did tell us that there was some evidence of mold which he killed with bleach and primed.  He also informed us that our attack cat has an affinity for having his back scratched! <br /> While I didn't live here when the work was done, we have the fruits of his labor in our back yard.  He's repaired the fence, built a trellis, and finished a large cedar pergola, as well as some light landscaping.  He has been referred to as a handyman "swiss army knife" in our house! <br /> Jake is a very professional, courteous contractor who will be our first call if/when we need anything done in the future.

Jake got back to me quickly with the estimate.His estimate was lower then the others and I liked his friendly, professional demeanor so that is who I wanted to work with. He and his crew came in when they said they would be here. They were friendly, informative and took care of little things like making sure our dogs were safely out of the way, that the workers weren't interfering with my sleep (I work nights.), and that the time was convenient for me. My kids felt safe around them. Jake kept me informed throughout the project, updating me along the way if things were different then expected or what would happen next.  the work was done according to plan and I'm happy with the completed project.

We contacted Jake via email to get an estimate and he responded promptly and professionally. We scheduled an appointment that week and within days he provided a detailed estimate and competitive bid. <br /> <br /> We were cost conscious and Jake was very responsive to that. He carefully calculated the amount of flooring and supplies needed, which meant we didn't spend extra money on flooring that wouldn't be used. <br /> <br /> He and his team worked very quickly and kept me informed about when they would be done. And his deadlines were realistic -- they had the new floors done in just a couple of days. <br /> <br /> The quality of the work was incomparable. The floors look gorgeous and the installation was flawless. And they left the area spotless. We continue to get compliments on the floors. <br /> <br /> We have recommended Scatter Creek Construction to our friends and will definitely use them again for any home improvement projects.

Overall, each project went well and was completed timely.  The results were very good.  <br /> <br />