Scholz Electric

"This customer had purchased a two hour deal. It is basically a 10% discount for 2 hours of work. She told me that she wanted a heater that she would provide installed in her garage for her dogs. She gave me the specs for the heater via email. I brought all the material needed for the job, she had defined on that Tuesday morning (11/18/14). When I got there the heater was not the one she described. It was larger and demanded more power. I was not able to do the job that day because of new material requirements. Her home is roughly 30 minutes one way. So on day one before anything was done we were down an hour. When you consider the follow up trip the pre-purchased time was consumed. When I showed up to do the job on Saturday (11/22/14) she asked that a second dedicated outlet be installed as she may want to have a second heater in the future. I provided two 30amp 240volt outlets on dedicated circuits to her garage and hung the heater provided. I saw that she had extension cords in the area the dogs were located in. I myself have two dogs and didn't like the situation as I love my dogs. I didn't want to see one of her dogs get electrocuted chewing on one of the cords. I offered to install a new 20amp 110volt outlet on a new dedicated GFCI protected circuit. All I asked was that she absorb the material cost. I would provide the labor at no additional cost. She readily agreed. The labor for both heater dedicated lines took me 3.5 hours. Even though it was a Saturday I only charged her my regular weekday rates. She was invoiced for the amount over the pre-purchased amount and the material used. I sent out that invoice on 11/23/14. On 1/5/15 I used the Angie's List message service to try and see why I had yet to receive her payment. A few days later I sent a message using regular email. After that I tried calling her on the phone numbers provided. I left several messages on multiply media formats. She never once reached out to me to state her position. If she felt like my number wasn't fair she had several opportunities to discuss it with me. At this date she still owes me $415.40. I do my level best to do the best job I can at the best price I can. I find her review disingenuous. She knew going in that she wasn't going to pay me. She asked for extra work and then felt she wouldn't have to pay more. If nothing else she knew there would be a material charge for the outlet I did for no labor cost. She said she would pay for the material. She provided a "B" for the quality of my work though. If you go through my reviews you see a pattern of my worth. This person just has issues and knew going in she was going to do a hit job on me. Frankly I hope she treats her dogs better as they are adorable basset hounds!"

"I do not understand that. I text them on Thursday 9/10/15 at 2:13pm. In the text I provided the costs and break down of that costs. I sent it to the (914) 307-xxxx number. It occurred to me that they might not have texting set up so I then called on the next day, Friday 9/11/15 at 8:33am. Leaving a voicemail, again listing all the details and costs. I also requested that they call me to let me know if they wanted to move forward. I was holding Tuesday the 22nd for them. All I ask was that they let me know by that night so if they didn't want to move forward I could schedule something else. This is the first response I have received since trying to communicate with them. I am sure there has been a breakdown some how. They were very nice people, motivated and informed. They seemed to be an ideal customer. Actually I am disappointed things went this way as they are young and I am sure they would have used me over the years."