Scott Plumbing & Heating Co Inc

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Very Good, Plumber was courteous and did repair. The only reason they got a C in Punctuality and Responsiveness is because when I called on Monday, they could not tell me when they could come, but they called the next day to tell me they were coming.

They did a great job. Did the job for the price quoted. <br />

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Crew was prompt and thorough. I told them what I wanted and what the future plans were for the installation, and they walked me through several options. Their work passed county inspection the first time. I have already used them again since on another project.

They did the installation of our heating and air conditioning on our new house our service is covered under warranty. Down stairs A/C unit is fairly complex high efficiency and they don't seem to have much familiarity with unit.

I have used him for thirty years and I am satisfied with him all the time. He has been in business for a long time and always does his job. His price was right. I am totally satisfied with the quality of his work. The responsiveness is great.

They did the work and it was fine, but they didn't get the price right. It was really frustrating to get them to give us the correct price. I am sure my husband will call them to fix the furnace if we had another problem. They did the service in October when we had the last hurricane and they had to replace the furnace and the air-conditioner. They did some deck work with it as some of that had to be replaced. They had to build the furnace and air-conditioner up to elevate the flooding issues. They did the metal work under the furnace to elevate it. And outside for the air-conditioning unit they built a wooden platform to put it up. They did a good job when they did the work. The state was giving a rebate if you got your paper work in, but you should have it from the energy efficiency unit. So it had to be broken down by the price of the furnace, what the specifications of the furnace were, the price of air-conditioning unit and specifications to make sure it met their qualifications for the rebate. We went there 3 times before they could get it figured out, and it was just frustrating. It wasn't the quality of the work; it was the paper work that was a problem. It is hard to comment on punctuality because everybody needed the help at the same time, it wasn't in the normal circumstances. The rebate was available only till the money was gone, so we had to go in and get our paper work in electronically and once everybody put that in, it deducted the money from the pool, so it lasted from a Thursday till the Tuesday. After Tuesday if I didn't have my paper work in I wouldn't get any money. It was kind of important why the paper was needed. We have used them before, but it was just an issue of the paper work this time.

The water heater in my rental property gave up after "only" 25 years! I almost called Lowe's in New Bern (rental is in Oriental), but they didn't carry Rheems, only Whirlpools and another brand Consumer Reports doesn't rate very highly. After getting several estimates, I chose Scott. They had the 60 gallon model I wanted, came on time the very next day, were quick and professional, and in about two hours I had a new electric water heater w/PEX hookups. They carted away the old, rusted tank, and I now have happy tenants. Thanks, Scott.

The experience was pleasant...would recommend them.

They are top professionals. Came to the house to give an estimate, on time. Work was done when promised. Communicated to us all through the job as we are in another state. Went beyond normal duties in how they carefully treated the equipment and our home. Would recommend over everyone!

Earlier this year, the propane was accidentally turned on and since the line was not capped propane was being pumped into the house. I did not recognize the smell and thought that maybe a mouse had gotten in and died. I was throwing things away trying to get rid of the smell. Ultimately, the propane killed my dog and I was hospitalized for five days. Scott Plumbing and Heating did come out to cap the line at no charge, but this is something that should never have been an issue in the first place. I will continue to have them service the system because of the warranty, but I would certainly not recommend them.