Sentri Homes

Sentri Homes were very good to work with Jeanette in the office was a very good communicator, detailed and good about keeping things moving along in a timely manner The workers were very good also They were great tomwork with and did very good work pointing out things that might be a issue so that I could opt to have them fixed or other options at the time They worked hard. They worked in downpour rain when it was flooding and still got it all finished. TA- DONE!

Do not give them your money! They charged us half the job up front and said they'll be able to complete it for the agreed price. Come 4 weeks later the project still hasn't started and now they need $2100 more to pull a permit because they didn't know they needed one. I canceled the job at that point but they will not give us our money back. Very unprofessional, they are just a middle man company that can't even middle man well. Use a local contractor not these people.

DO NOT HIRE: Predatory, Substandard Work & Elder Exploitation I am writing this review to warn anyone considering this company. They completely took advantage of my 87-year-old father, took a $2,734.13 down payment, and had him sign a contract for 5468.26 stating a qualified expert would be doing the work. The job consisted of installing new subfloor and laying tile in a 12x12 room and staining the floor and handrails of a small deck of a trailer. The floor was crooked and uneven cuts, and left massive, amateur gaps where the tile is supposed to meet the baseboards. He showed up and finished the job having his wife come with him to paint the deck. The company absolutely false advertises and refuses to take any accountability. We even got another quote after the job started because we realized early on that they were not an upstanding company honoring the contract it was $1600.To make matters worse, they are now aggressively calling an elderly man demanding the remaining balance.

I am giving Sentri 2 stars because the job was eventually completed. However, based on my experience, I recommend hiring contractors directly. Communication and service were extremely disappointing from the start. I was ghosted on the scheduled start date and later given excuses, including phone issues and illness. The work finally began three days later, but delays and poor communication continued throughout the process. What was initially estimated to take 4?5 days ended up taking a month. I was repeatedly told the contractor would arrive ?tomorrow,? only for those promises to be broken time and time again. It was clear that my project was not being treated as a priority. Additionally, much of the information I received was based on assumptions rather than accurate updates. I also felt pressured by Sentri to make payment before the job was completed, which added to my frustration. Sentri needs to significantly improve its customer service, communication, accountability, and project

Sentri Homes is not licensed in Arizona and any contract over $1000 that they sign is illegal. They were hired to install cinder block skirting on my house. The first subcontractors they hired did a poor job installing footing which was not level and not consistently in the right place next to the outside wall of the house. Sentri Homes itself abandoned the project when it was 80% complete stating that they had exceeded their budget and wanted more money. I refused to pay more and they sent me a "Termination Agreement" that demanded I pay them the remaining half of the contract price and waive their liabilities or they would file a lien. I refused to pay and they abandoned the project. Their cost overruns were due to mismanagement caused by a project manager having no experience with cinder block skirting construction or contracting.

Sentri Homes is not licensed in Arizona and any contract over $1000 that they sign is illegal. They were hired to install cinder block skirting on my house. The first subcontractors they hired did a poor job installing footing which was not level and not consistently in the right place next to the outside wall of the house. Sentri Homes itself abandoned the project when it was 80% complete stating that they had exceeded their budget and wanted more money. I refused to pay more and they sent me a "Termination Agreement" that demanded I pay them the remaining half of the contract price and waive their liabilities or they would file a lien. I refused to pay and they abandoned the project. Their cost overruns were due to mismanagement caused by a project manager having no experience with cinder block skirting construction or contracting.

Sentri Homes did an outstanding job communicating with me through the whole renovation process. The result far exceeded my expectations. Very happy and satisfied customer.

Amazing work

Unreliable. Ghosted confirmed start dates 7 times. Left us waiting at our recreational property for almost 2 weeks with nothing but excuses. Had to leave to come home for appointment only to reschedule a month out. only 1 PM at Sentri Homes was honest and truthful all other correspondence was an exercise in fruitily. Buyer beware! It remains to be seen if the will show up for the 8th scheduled appointment.

Awesomeness at its finest

Not started yet. I am very, very upset

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BUYER BEWARE. I paid Sentri Homes $2,500 toward a $5,000 basement project that was never completed. I believed I hired a home-building company; instead, I found my own project advertised online while they searched for subcontractors. Two separate contractors failed. Sentri told me the second had worked for them before and that I was “in good hands.” He arrived without the tools or apparent skills needed, damaged property, and produced work Sentri later acknowledged was unlevel. Sentri ultimately admitted failures in contractor vetting/paperwork and called the situation “completely our fault.” I repeatedly requested licensing/registration information and direct contact with the CEO without receiving the requested documentation. When I requested a refund, material costs were used to justify withholding money without complete receipts/accounting. One contractor later called me a homophobic slur and accused me of racism. I have the contract, texts, photos, videos and complete paper trail. Research this company carefully before giving them a dollar.

job not done yet

Amazed how quickly and efficiently they were able to provide an estimate the same day. Maintained continuous coordination with me throughout the project, and worked exceptionally well with the subcontractor,(Residential LLC, who did a fabulous job. Highly recommend both companies!

Yes I got the job and Homeowner was Happy and I the best was the office Material and everything I needed was Tristen Did Fabulous Job would work with on any project Thank you Tristen awesome Job

Over all the experience was very good. They were very professional and were very good at communicating with us through the entire process. Tristen, the project manager was available, even on the weekends and evenings. She did a great job coordinating with contractors, and bringing any of our concerns directly to their attention. They brought this 30 year old double wide home back to life!

Unfortunately, Sentri Homes was a huge disappointment. Great salesman, but fool me once! The workmanship and project oversight was done very poorly. The "project manager" was inexperienced and hired a person or crew without background check, verification of references or job history. Let's just say they looked "iffy". After one quit on day 2, the other brought his also "iffy" girlfriend to work with him. The contractor did not know how to install the subfloor or the flooring. Job was left incomplete and no walk through. Not enough materials were ordered and because of the lack of experience, the padding was insufficient so they pulled up the padding they had and trashed it. Installed the floor without it. I paid for the project in full and they added an additional $900, without a written amendment. I have so much more to report, if I can get in contact with anyone other than a sales rep. Never again!!

Very good quality wok. Very pleased with the results.

Easy to work with and quick response. Very pleasant and professional

Absolutely awesome to work with, start to finish! 100 percent recommend!

All the work was on time and to satisfaction! The crew was kind and professional! I would definitely use this company again for all my home improvements!

A wonderful experience!

Everything was great from start to end. Jeanette and Brayden were easy to talk to and straight to the point, they both made sure everything was to satisfaction and met my needs. Overall great service and I would definitely be looking forward to doing business again in the future for other projects. Communication was awesome !

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