Serenity Custom Pools & Spas

After terminating three pool services companies in five years, I finally found a very thorough, qualified, and professional pool service that know what the heck they are doing. It went fantastic. They were very fair in their assessment and recommendations for my pool and spa needs. I have total confidence in this company.

Overall good! The personal attention and customer service is WHY we wanted to go with Brock. Although this is a smaller pool, the design and details are often just as complex if not more so than an average pool build. The overall beauty of the pool is astounding and gets many compliments from friends, neighbors and visitors. The fireplace on cool nights is so beautiful and the gas heated pool can be enjoyed year-round. As with any project there are always challenges. For us, the deck was the most difficult piece. It created delays in overall construction plan as you will see in the next sentences. The first challenge were the planter holes. They needed very special barriers because of the bamboo. Since this was not fully understood, pool pipes ran through the planters and the bamboo barriers had to very heavily modified compromising their integrity. Next the pool deck did not drain fully and today has areas which hold thin pools of water and dirt. Brock worked with us extensively to mitigate and change the drainage and we were appreciative. However, today, they are still there and collect water and dirt but can be cleaned with broom or water hose.

The heater was fixed with no issues and we are pleased with our experience.

Responded very fast. They were very nice and professional. On time. Would highly recommend these guys to get your pool running. Pool works great. Ready for winter!!

Brock and everyone at Serenity were very professional and very responsive. They came out right away to take care of my pool pump and filter. I couldn't have asked for better communication on their part and you can't beat the price! I got several bids and Serenity was the most competitive. Learned they also do bi-weekly service and now have them taking care of the maintenance. Highly recommend!