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Service All-Stars Plumbing Heating and Air
Electrical Baseboard or Wall Heater - Repair, Excavation - Major Grading or Resloping, Central A/C - Install,
About us
Our team here at Service All Stars offers over 25 years of experience. We are licensed, bonded and insured Professionals that promise our customers peace of mind and promise 100% satisfaction. We pride ourselves on building strong relationships and finding the right solutions for all of our commercial and residential clientele. We are committed to offering the highest level of customer service fulfilling any and all of our customers' Heating and Air Conditioning needs. At Service All-Stars we are dedicated to providing exceptional service always with honesty, integrity and professionalism. Our goal is to keep you cool in the summers and warm in the winters. We treat your home or business as we would our own and do the job right the first time while keeping your place clean along the way. Service All-Stars is here for you, even in emergencies. We offer all of our customers a 24/7 Emergency hotline to insure they always have access to one of the people on our team. We focus on excellence and personalized service to provide the highest quality of professional design and installation on heating, ventilation and air conditioning systems. Call (888) 299-2387 for more information or to schedule an appointment, thanks! We accept cash, check, credit cards, Pay Pal , and offer third party financing.
Business highlights
Se habla espanol
Emergency services offered
13 years of experience
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.5127 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 6% | ||
| 2% | ||
| 2% | ||
| 7% |
Showing 1-25 of 127 reviews
Virginia F.
Nov 2020
Air conditioning installation
Response from Service All-Stars Plumbing Heating and Air
"[Member Name Removed] thanks for taking your time to leave a review with the Angi's Community! Our techs strive hard to achieve excellence. They are committed to our clients comfort and that’s why we are committed to them. We look forward to serving you in the future again!!"
Victoria W.
Sep 2020
The process working with this company was easy from start to finish. I got a great value for the money I paid and everyone was so courteous! I would definitely hire again!
Response from Service All-Stars Plumbing Heating and Air
"We're thrilled to hear that your experience with us was fantastic! It's our goal to make the entire process as smooth and enjoyable as possible. We appreciate your kind words about our team and the value you received. We hope to work with you again in the future!"
Erin B.
Jun 2020
Fantastic! They were very prompt to help, reasonably priced and willing to work with my schedule. They were very honest workers and flexible. Can't say enough good!
Response from Service All-Stars Plumbing Heating and Air
"We’re thrilled and thankful to hear such wonderful feedback! It's our pleasure to work with clients who are as great as you. We appreciate you trusting us with your project and taking the time to share your positive experience. We look forward to working with you again in the future!"
Dale A.
Jun 2020
It went fine and they were very professional. The owner of the company is very responsive, they were reachable and figured out what was wrong. The customers came first and they responded very well.
Response from Service All-Stars Plumbing Heating and Air
"We appreciate you taking the time to share your positive experience! It's wonderful to hear that our team was professional and responsive to your needs. Our goal is always to put our customers first, and we're glad we were able to resolve the issue efficiently. Thank you for choosing Service All Stars!"
ERNEST T.
Feb 2020
This company is absolutely outstanding, from A-Z. Product recommendation, performance and workmanship quality. Attention, to installation finishing work details. Overall team professionalism and customer care. Trustworthy. Honorable. I personally have not experienced this level of consumer courtesy from a construction related service provider in many years. Refreshing. Ask for Ron (manager) great guy that is truly, results oriented. He along with the Service All Star Team will take care of your project with the same positive experience, from A-Z. Truly a "breath of fresh air" in today's world. * Highly Recommend This Professional Group*
Response from Service All-Stars Plumbing Heating and Air
"We are absolutely thrilled to hear such kind words about our team and the work we did for you! It’s our goal to provide exceptional service from start to finish, and it’s incredibly rewarding to know we exceeded your expectations. [Member Name Removed] and the entire team truly appreciate your kind words and business. Thank you for choosing Service All Stars!"
Ah F.
May 2019
Excellent communication, workmanship and value.
Response from Service All-Stars Plumbing Heating and Air
"Thank you for your kind words! We’re so glad to hear that you were happy with our work. Our team strives for excellent communication, quality workmanship, and fair pricing. It’s rewarding to know we met your expectations. Thank you for choosing Service All Stars!"
Jaime M.
Aug 2018
The first visit out was great. I thought the tech, Shaun, was knowledgable and professional. He told me it was a leak and since he couldn't locate it at that visit, he would put a UV dye in and easily locate it later. He recommended a follow up not earlier than 3 weeks, no later than 6 weeks. I made an appt the next day for 3 weeks later. No show. I called and the receptionist she said she'd call me right back. She didn't. A week later and I had a new appt. no show again. A few days later I had yet a new appointment made. Third no-show. They called me this evening and offered to have a tech come tonight. He showed up! The tech couldn't fix the problem tonight. I'll be using another company to complete my repairs.
Response from Service All-Stars Plumbing Heating and Air
"We apologize for the significant inconvenience and frustration this experience has caused. We understand the importance of reliability and timely service, and it’s clear we fell short in this case. We appreciate your positive feedback about his initial visit. However, the scheduling issues are unacceptable. We’ve taken immediate steps to address this matter and prevent it from happening again. Thank you for bringing this to our attention."
David C.
Jul 2018
They started in June 2017 and didn’t finish until November 2017. They sent four different crews for the initial install with a different crew chief each time. No one on site knew what the crew the previous day had done. None knew what was agreed to in the contract. What was supposed to take 3 days took 6 months to get correct. During that time I had the drain system on the unit malfunction, over flow and ruin my hardwood floor. They refused to pay for the repair on my floor. When the thermostat they installed malfunctioned, the service rep sent to repair it admitted to damaging the system. Then he wanted to charge me $500 to fix the system and another $400 for a new thermostat. They installed a duct line that was to feed 5 registers, three of these were downstairs. Two were in the master bedroom/bath. I had dampers installed at the unit so I could close down the air to downstairs as we spend 90% of our time upstairs. I couldn’t close this damper as the master bedroom would get no air. It took them three days to fix. They were 3-4 hours late every time they came to the house. Now the unit is not functioning correctly (low airflow and it’s not cold) and I can’t get a hold of anyone from Service All-Stars. They hire students during their busy season who no very little about heating and cooling installs.
Response from Service All-Stars Plumbing Heating and Air
"We sincerely apologize for the extremely disappointing experience you had with Service All-Stars. Your feedback is invaluable to us as we strive to improve our services. The issues you've described are unacceptable, and they do not reflect the standards we hold for our company. We understand the frustration and inconvenience this caused, and we want to assure you that we are taking your concerns very seriously."
Linda T.
May 2018
Tim came out and said I need a new thermostat and installed one. I paid $230.00 on April 12 for the new thermostat. It is supposed to have a 5 year warranty. On April 23rd, I called them to let them know the furnace isn't working. They sent someone out on April 27th to look at the furnace again. The technician said I need a blower motor. They returned on April 28th and took out the blower motor from the furnace. They were taking it to the manufacturer for replacement under warranty. Finally on May 11th Sal called and said the blower motor had come in and it is under warranty. We agreed that the installation would happen on 5/24/18. Tim was supposed to be here between 8:00-9:00. He has not showed up and when I called the number I do have, I was told he doesn't do customer service and he would have someone call me right away. No one has called me. I have been without heat and air since April 23rd.
Rebecca G.
Jan 2018
All went well, slight damage: broke two of my sprinkler heads but did pay to replace with new heads
Response from Service All-Stars Plumbing Heating and Air
"Thank you for your feedback. We’re glad to hear that the overall job went well. We apologize for the damage to your sprinkler heads and appreciate that we resolved the issue by replacing them. We strive for excellence in our work and take any damage to property seriously. If you have any concerns, please don’t hesitate to contact us directly."
Ah F.
Sep 2017
Excellent work
Response from Service All-Stars Plumbing Heating and Air
"Thank you for the kind words! We appreciate your business and are glad you were satisfied with our work."
Juanita M.
Aug 2017
It was pretty hot that day. He was very patient. He found the problem right away. He fixed the problem right away. He offered to look at a smaller unit that we weren’t having any problem with, just to make sure that it was ok. He was very professional and I liked him a lot.
Response from Service All-Stars Plumbing Heating and Air
"We appreciate you taking the time to share your positive experience! We're glad we were able to resolve your HVAC issue quickly and efficiently. Our team strives to provide excellent customer service, and it's rewarding to hear that we exceeded your expectations. Thank you for choosing Service All-Stars!"
Ben S.
Jul 2017
The install took a couple of days. They weren't able to complete the work in one day like they thought. It was a minor inconvenience, not a big deal.
Response from Service All-Stars Plumbing Heating and Air
"Thank you for your feedback! We appreciate your understanding about the installation taking longer than expected. Our team strives for efficiency, and we're sorry it took an extra day. We're glad you’re satisfied with the work."
Joel A.
Apr 2017
One of the few companies open on a Saturday afternoon for a call. They were unable to come out that day, but scheduled for 8-10 am on Monday. A little after 8 the service technician, Patrick, called to advise he'd arrive in about an hour, which he did. Service was fast and Patrick was courteous. This was a quick small repair, and while I probably could have saved a lot of money doing it myself calling them saved me time and hassle.
Response from Service All-Stars Plumbing Heating and Air
"We appreciate you taking the time to share your experience, [Member Name Removed]! We're glad we were able to assist you on a Saturday and [Member Name Removed] that was able to quickly address the issue. Our team strives to provide prompt and professional service, and it's wonderful to hear that [Member Name Removed] met your expectations. Thank you for choosing us!"
Linda T.
Apr 2017
It was a bit of a problem for All Stars to work the replacement motor because they had to work with the warranty with the manufacturer which is not one they normally work with. And campaign, the only facility was in Anaheim California, some distance from my home in Torrance California. It cause them some extra work to get the job done, but they did get it done. Note colon all stars did not install the original furnace and I would recommend against buy a night and day furnace based on my experience. I had a Rheem furnace before that lasted 39 years and I very much wish that I had stayed with Rheem.
Asako N.
Mar 2017
The part was not available for a while.
MELINDA W.
Jan 2017
Conclusion: I paid Service All-Stars a total of $874 to correct my non-venting wall furnace heater; however, after THREE failed attempts, Service All-Stars DID NOT resolve my wall furnace heater venting issue; also DID NOT replace the venting unit with all new parts as described in written agreement, resulting in me having to contract another service provider to correct my wall furnace heater venting problem. On October 21, 2016, the NATE certified heating and cooling technician repaired the venting system properly and on November 18 2016, the Gas Company returned to my home and confirmed that my heater is now venting properly!! In conclusion, Service All-Stars left me and my family in a dangerous situation and did not correct the problem for which they were hired; therefore, I am demanding a full and immediate refund of $874.00.
Ah F.
Jan 2017
The entire experience was professional, fast, clean and easy. Response time was excellent. All employees were knowledgeable, courteous, responsive and a pleasure to work with. Manager Sal, Salesman Rudy, and Installer Antoine were all top notch. These people truly understand and deliver customer service at the highest level. I would recommend this company in a heart beat. They follow up with a surprise thank you gift!
Response from Service All-Stars Plumbing Heating and Air
"Thank you so much for the kind words! We’re really glad you had a great experience. Our team loves hearing positive feedback. Thanks again!"
Harry O.
Jan 2017
<p>From the first visit to the last, the Service All Stars staff was punctual, polite, professional and very friendly. Communication with Sal of Service All Stars was promptly responded to and questions answered. Revisits to tidy up and explain functionality of new HVAC system also were on scheduled as promised. Service All Stars personnel who came to our house were extremely helpful in explaining what actions they were about take on each visit. </p> <p>The Service All Stars staff quickly removed our old furnace and A/C unit, along with complete removal of all our old duct work that was splitting open, resulting in our heating and cooling our attic space, costing us in excessive natural gas and electric services. Each visit was well planned and staffed accordingly.</p> <p>We had visits from two other vendors who inspected our old system and provided quotes and timelines. The quote from Service All Stars was approximately one-half what the other two vendors had given to us. After talking with Sal of Service All Stars, I was convinced that their reviews would provide us with a quality contract while at the same time, saving us money.</p> <p>I would happily recommend Service All Stars to anyone who is considering replacement of old, out dated HVAC system, particularly home in Rancho Palos Verdes that are going on 30 years old.</p> <p>I give Service All Stars a five-star rating *****.</p>
Response from Service All-Stars Plumbing Heating and Air
"We appreciate your kind words and 5-star rating. Your satisfaction with our team's professionalism, punctuality, and cost-effective solutions is rewarding. Thank you for choosing Service All Stars. We look forward to serving you again."
Chaz S.
Dec 2016
Appreciated that they could schedule next day appointment. Got call that service tech would be late which was also appreciated. Went downhill from there. Tech called saying he couldn't find my building. Finally realized he was looking for my address in downtown Los Angeles instead of downtown Long Beach. Came after work hours which also was appreciated. Charged $300 which I later learned was at the top end of usual charges for replacing capacitor. I'd purchased an $89 deal, but forgot to remind tech to credit the $89 towards the $300 bill. Took 3 phone calls and almost 4 weeks to get check for $89.
Benjamin S.
Dec 2016
Service Allstars said they would contact me later with an estimate. I didn't hear from them for four days and had to call repeatedly to receive an estimate. Finally I received a paper estimate via email. After two days trying to schedule installation they said they made a mistake with their estimate and that it would now be $8000 dollars more than what they originally quoted on a proposal. $8000 more is a lot of money and a big mistake (the total was then over $16,000). Felt very shady... Buyer beware.
Response from Service All-Stars Plumbing Heating and Air
"Sir, We do our best to stay reasonably priced for the customer. You will see that most of our customers responded with an A rating when it comes to price. Unfortunately when the work scope changes so does the price. We apologize for any inconvenience and we hope that you were able to find a solution for your comfort needs. Thanks, Sal Service All-Stars"
Robert C.
Dec 2016
Start date for our new HVAC system was to be 08/22/2016 - Their people showed up a week early expecting to start. We weren't ready then and told them to come back on the agreed upon (contract) date late. No one show up at all on 08/22, the agreed upon start. Project quoted as 3-4 days to complete. They pulled a bait and switch routine on the equipment to be installed, and then attempted to charge for equipment not installed at all. The workman were personable, but poorly trained and ill equipt. Never showed up on time except once - and that day they left early. Excuses and intimidation are the hallmarks of this company. After 2 months of excuses, we still had no properly functioning system, but that didn't stop them from trying to collect. I called the LA City Building Inspector to come look at their work and he found 12 code violations, without even going under the house. The list of violations and unsafe condition underneath was even worse. We fired Service Allstars and had another contractor attempt to complete the work. Among other things, it was discovered that the equipment SAS attempted to install was mismatched and had to be removed. New contractor, new equipment, two men, three days and it was done! Sal, from SAS had the temerity to call the company we hired to do what his people couldn't, and threaten them. First with legal action, and then physically, when they weren't intimidated. We've asked them repeatedly to remove their equipment from our property, but they can't even seem to manage that. According to the CA State Contractors License Board's website, their contractor's license expired on 10/31/ 2016, and yet they are still advertising and doing business. BEWARE!
Response from Service All-Stars Plumbing Heating and Air
"Sorry for your dissatisfaction with our work. A higher efficiency condenser was given to you to make up for the delays, but it is beyond your scope of understanding that a higher efficiency condenser can be used with a lower Efficiency indoor coil. We stand by our customers and our work 100% of the time. As for Our license it is not expired the CSLB has not updated their website to reflect that our license is still active. Status should change soon!!"
Ah F.
Nov 2016
Fast, clean, excellent job.
Dennis C.
Nov 2016
First let me say that their service is truly exceptional!! From the beginning Rudy was really informative. He took his time to measure our house and let us know that sometimes the sq ft. of the house is increased by home owners because they include the garage as livable space and that can greatly affect determining the size of the unit. We were very impressed by his presentation. We looked up their reviews and we saw almost all of them to be in a positive light. We understand that there is no company that has 100% positive reviews. Rudy is a very likable person and thats what made us go with Service All-Stars for replacing our HVAC system. We also needed a panel upgrade and they were able to recommend a very reasonably priced electrician to get that done as well. The work was done in a reasonable time and manner. From the beginning they respected our house and we had no instance of damage or anything like that. I trust Rudy and his crew at Service All-Stars!!! I would say their price is not the lowest but you get what you get. They do use reputable equipment and I like the fact that they don't use cheap materials. One example is the tape that they use provides a really good seal on all the ducts and when the HERS tester came he said that they had less then 5% duct leakage. AWESOME!!! I don't think any other company could have done a better job. Thanks Service All-Stars
Response from Service All-Stars Plumbing Heating and Air
"[Member Name Removed] and our entire team strive to provide exceptional service and quality workmanship, and it's incredibly rewarding to see that our efforts have paid off. We're so glad you were impressed with [Member Name Removed] 's expertise and honesty, and that the final product exceeded your expectations. Thank you again for choosing Service All-Stars and for taking the time to share your positive experience. We appreciate your business and look forward to serving you again in the future!"
Bruce T.
Oct 2016
Thermostat was not working correctly and he fixed that. It works fine now, they did a good job. Jude did a very congenial job and was polite.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Service All-Stars Plumbing Heating and Air is currently rated 4.5 overall out of 5.
Service All-Stars Plumbing Heating and Air accepts the following forms of payment: CreditCard
Yes, Service All-Stars Plumbing Heating and Air offers free project estimates.
No, Service All-Stars Plumbing Heating and Air does not offer eco-friendly accreditations.
Yes, Service All-Stars Plumbing Heating and Air offers emergency services.
No, Service All-Stars Plumbing Heating and Air does not offer warranties.