Service Master - Stillwater

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It turned out just fine. They met my expectations. They did alright.

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Service Master Clean came in and inventoried my belongings after my home sustained a fire.  It took them weeks to return my clothing and when I called after 2 months to retrieve my personal belongings - including my fabric couch and love seat they stated they had "not yet cleaned" the items.  My furniture is now destroyed due to the fact it sat with smoke infiltrating the fabric for over 8 weeks.   <br /> I signed a contract with Service Master Clean to mitigate the water and fire damage in my home.  I signed a contract stating it would be 10,000.00. I gave them 5,000 down.  They took my home to the studs - and removed my 1920's original hardwood floors stating that while they weren't water or fire damaged "it was more trouble to resand them down than to replace them" - however that was not their call to make!  Those were my hardwood floors and I expressed a strong desire to keep as much of the original hardwood, trim and plaster as possible. I asked them on several occasions to keep me informed as to how much of my home they would have to remove due to the water, fire, and smoke damage and they did not let me know anything whatsoever.  When they presented a final bill for right at 15,000 I was stunned.  They did not let me know they were going to exceed the contracted bid and did not get clearance from me to increase their contract price by nearly 30%.  My home is currently uninhabitable - all my original hardwood is gone.  They had promised to try and preserve my original cherry oak trim from the early 20's however they literally stripped my home despite the fact the trim on the main level was NOT damaged by smoke, fire or water.  Overall I am utterly disappointed in this company and the services they provided. <br />

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Punctual, though it took longer than they estimated, and they left some spots unpainted. <br />

We were happy with the outcome but the person we worked with mislead us about the cost.

On one hand it is difficult to know how to evaluate the service we received from Service Master. We have never hired a cleaning company before, and what we needed was a very deep clean of our house prior to listing it for sale. If the results were undeniably spectacular, then it would be easy an easy evaluation. The house looked so much better after the painting and cleaning - night and day. However, the painters left some streaks of paint on the wood floors and neither they, nor Service Master, were able to clean them up, even though they both said they would. Moreover, citing the paint on the floor, Service Master came back to us after a day of cleaning saying they needed more time for an additional charge of $600.  <br /> We were in sort of a vulnerable position: they weren't done with their work and we were days away from getting our house listed. So we felt like we had no choice but to agree. <br /> We already thought they were expensive, and this just added to our feeling that maybe we were being taken advantage of. Unfortunately, our situation made us vulnerable in this way. We were in a hurry and busy with not only our jobs but getting the house ready for sale. So we only got one estimate for cleaning the house, and used Service Master because they were the only company who could meet our deadline (our agent told us about Service Master, and the top companies we called from Angie's List were not able to meet our schedule.) <br /> Overall, the house did look great after their cleaning and, as a postlude, it sold in one day on MLS, so there was a bright end after all. We just have this nagging feeling that we paid a lot more than we should have, and we didn't like having to agree to pay more in the middle of the work.

Service Master was very prompt, very courteous, and did an excellent job.  They answered all of my questions, too.