SERVPRO of Springfield/Mt Vernon

Great service, very fast and professional highly recommend!!

They made it effortless for us!!! Took care of everything in a timely and professional manner

I was quoted for smoke remediation services. I discussed the process with the estimator and the steps that we need to take to clean the space. the workers were punctual and professional. Unfortunately, when the final bill arrived it was $1500 more than we agreed to and their explanation was that they left some services off the quote that they performed. This should have been explained before the started the new services. It is completely unacceptable to charge this much extra money without first consulting with the homeowner

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They do excellent work.  I highly recommend them.  Niki Riley helped organize all of the work.

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A crew showed up within the hour and immediately assessed and estimated, then went to work after I got the insurance OK. <br /> It took several hours to tear out what was necessary, not only due to the extent, but because they were thorough and ensured that what they removed, both anticipated and unanticipated, was indeed necessary. I appreciated that. After they set the machinery to dry the infrastructure, I didn't have to clean up after them. Only had to hose the sidewalk from all the wet flakes of drywall that was removed. The crew did not slack off, nor were they surly. At a time when I'm trying not to stress out badly, their professionalism was welcomed. <br /> A few days later when they removed the machinery at their estimated time, Jerry and Billie left only after they ensured the machines were no longer required. <br /> My insurance sent another firm to perform the restoration, but had they sent the Burke ServPro for that I wouldn't have worried at all. [The new restoration company appears fine so far, too, but as it is ongoing, we'll see.] <br /> Thanks, guys, for making a stressful event less stressful - that is almost as important as the quality work. <br />

They were fast and were here within the hour. They moved the furniture and cleaned up the water. They set up all the fans and equipment. They came back three days later to make sure it was dry but it wasn't. They then proceeded to do other work to ensure it was going to dry. They gave the insurance company a status update and informed them I would need a bigger settlement since they found additional problems that they would need to fix.