Shankster Bros

The technician, Jeremy, was very professional and did an excellent job. When he ran into some complications he handled with the best results possible for me the customer. I recommend him highly.

Did a good job, left yard and landscaping in good order. Only slight negative they don’t do well with communication leading up to the job.

Great service. Would hire again.

Great service.

Great! Very professional.

The owner contacted me right away & performed the service & answered my questions.  They are a very good service to work with. <br />

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They were great. They were prompt, thorough and polite. The work turned out fine.

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Showed up promptly, scheduled early, and did a great job! <br />

We had an insane amount of rain one evening and noticed our yard by the septic was flooding. We had just moved in a few months beforehand and have never had a septic. So, we paniced! I called Shanksters that night around midnight once we started hearing strange gurglings from our sinks and toilets. The friendly operator assured me we would be fine until morning so we didn't have to pay extra for middle of the night emergency call. That was nice of her, we thought. <br /> They arrived frst thing in the morning. Deduced we needed a new pump. So they pumpeed out tank to avoid any overflowing while the pump wasn't running. They told us they had a bunch of calls due to the rain, so they went to town to get apump and on a couple of more calls (fine with us..). They came back that afternoon and replaced the pump. I paid them and left. They left me the brochure for the pump, I was looking it over, and looked it up online. It was about $100. Pumping the septic was $300. Something smelled fishy and I felt I had overpaid for their services. So, I called them and said as much.  Also, stange gurugling was still happening. So, they came back out, and we found we had yet another septic tank. The guy apologised for the over pricing (I don't know if it was an accident or on purpose) and offered to pump our other tank out at no extra charge. I thought that sounded fair. I'm not against anybody making a profit, but that was just a bit much. I'm glad that I called and expressed my displeasure. They were all very nice. I would hire them again, but will definatly be aware of pricing next time!! <br />

The float alarm went off for our septic tank on a Sunday. This alarm indicates that our septic system is no longer discharging and that the level in the tank is rising.   Our local septic tank cleaner does not do repairs, but they indicated that since our pump has been going for over ten years, they suspected it was time to replace the pump. <br /> Early Monday morning I called Shankster Plumbing and was greeted by a pleasant and efficient lady.  She told me what the potential problems might be and approximately how much those corrections would cost. The estimate was for replacing the pump  was about $1000.   I was told that Steve would call me later that morning to confirm what the problems might be and he did.  <br /> A little bit after noon, he came to our home, asked appropriate questions, and had me turn off the circuit breaker controlling  the septic tank.  Steve then opened and checked our septic tank.  He discovered that it was simply an issue of our floats becoming loose.  He reattached the floats.  This was obviously the easiest fix we could have imagined, and we appreciated his honesty.  I was charged travel time and an hour's labor.  Everything about Steve Shankster and his company was professional: polite, timely response, knowledgeable, honest, and fair. <br /> Would absolutely recommend this company. <br />

They were extremely efficient. I called on a Monday and they came out on Tuesday and then were able to fix the problem within a half hour. They did an excellent job for me.

This was the first time I had the septic tank cleaned. I called for a price and date for service. They asked if it was an emergency situation. It was not and they were there next day within the time window stated. The service man asked what size tank it was and, to be honest, I wasn't sure but thought it was 1250 gallons. He asked how many people lived in the house, and after determining it was just my wife and me, he charged for a 1000 gallon tank. I inquired as to the use of septic maintenance products. He said he really could not tell any difference between those treated and those that were not. He said the best thing to do was routine cleaning every 2-3 years. All in all, tis company was professional, prompt, and punctual. I will use them again and would recommend them to anyone in the area. <br />