First Mate Heating & Cooling

These guys are awesome! We've used them for the 20-some years we've lived in Lee's Summit. They are always responsive and punctual. They get the issue fixed the first time without me having to call them back. Pleasant and professional. Quality work. Their rates are reasonable. We have purchased air conditioners twice from them and furnace once. They did all the paperwork for the rebates for us. I called them last week because the air conditioner didn't seem to be cooling properly. He spent about an hour looking for the problem, didn't see anything broken, but cleaned out an extremely dirty condenser - which fixed the problem and we've been cool ever since.

Pleasant and professional

The Sharp/Long team members are professional, hard working and concerned that the job is done right. We needed work done on an older home that needed specific things done to improve the efficiency of the heating/cooling system. Not only has our comfort increased tenfold, but our utility bills have decreased substantially. We were extremely pleased with their original work, and they are diligent about continuing to tweak the system as needs arise. We have been treated like old friends, although we had no contact with the owner or company employees until they began their work. We would recommend them to our “really old friends” without reservation.

I would certainly recommend them.? Absolutely, I would use them again.? I am very happy with them.

There was no charge because we had a bad capacitor and the air conditioner was still under warranty.

SharpLong has always sent knowledgeable, polite servicemen. They call ahead to let us know they're coming & arrive on time, A few years ago when we needed to replace our Furnace and AC, we felt like they thoroughly explained our options and made sound recommendations for our home. I highly recommend them.

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We use Sharp & Long for heating and cooling and AC. They are out of Lee's Summit. We get our every 6 months stuff done with them. I think it is like 189 dollars every year which is for the AC and furnace. It has been a while. They are reliable.

Our central air conditioner stopped running, and I called Sharp-Long because they had originally installed the system and had periodically provided maintenance on it in the past. The owner, J.C. Crossley, went out of his way to send a service employee to look at the problem within an hour (it was at the end of the day).  The employee, who was very friendly, courteous and knowledgeable, determined that the coolant had all leaked out, re-charged the system with recycled coolant for free and ran tests preliminary to determining whether we could claim a utility rebate when we replaced the system.  I was extremely grateful for the courtesy extended by Mr. Crossley and strongly considered his bid for replacement, but in the end we did select another bidder. I offered to pay Mr. Crossley for the service call, but he declined the offer. <br /> <br /> <br />

I have used Sharp-:Long for 23 yrs.  They have put in 2 complete systems for me.  I use an add-on heat pump rather than a regular central air unit.  The first unit lasted 16 yrs, well beyond a heat-pump's life expectancy.  I've had my present unit for about 2 yrs. now and have been very happy with it. <br /> Sharp-Long is very responsive to their customers and I have almost always gotten same day service.  They respond at night and on weekends.  They are very customer satisfaction oriented.  They wear protective booties to protect the home interior and do very well with cleanup.  As I said, I've used them for many years and will continue to be a loyal customer. <br />

He came in and looked at the air conditioner and the furnace and pulled out the book and calculator. He suggested me all I wanted and he gave me the best quote for it. I am happy with them. They were prompt and the guy was on time for his call. He got down to work and didn’t mess around. He didn’t try to oversell me.

We were very pleased with the work performed by Sharp-Long.  Initially we had someone scheduled to come out and perform annual maintenance on our 20 year-old furnace.  Because of the age of the furnace, the maintenance person had to reschedule in order to have the tools on hand for the test.  He did warn us that due to the age, a leak could be detected requiring replacement of the furnace.  <br /> When he came back out, a leak was detected.  Although it was December, he did perform a check on the air conditioner to see if we would qualify for any rebates. <br /> He was able to schedule for one of the company's sales people to come out two days later to discuss our options.  We opted to replace our furnace, a/c, humidifier and hot water heater as well as install an air filtration system and zone heating/cooling for our two story house.  The company came out the next day to begin installation.  The owner came out to start the job and then the work crew performed the installation.  The workers were very courteous, put down drop clothes and completely cleaned up after they left.  They went through their work with us and reviewed the performance of the new thermostats with us as well.  The new equipment we purchased included a 3-year maintenance plan and we look forward to continuing our relationship with this company. <br />

My furnace stopped working and we had another company out to see what the problem was. It was serious and required a new furnace. I waited a few days for the original company to call me with an estimate but it was cold and I have small children and I was tired of waiting. <br /> <br /> I called Neece Heating and Cooling on Saturday, they came out within two hours to give us an estimate. He did say it would cost an additional $100 to do the work on Saturday versus Monday. Although it's been a warmer than usual February, the nights are still hitting 30 degrees or below and $100 when you're spending nearly $2000 seems worth it. They also gave us a whole house humidifier with the Angie's List coupon. <br /> <br /> Let me tell you, they earned that extra $100. They worked all afternoon and finished the furnace up at 9:30 on Saturday night so we would have heat that night. They came back out on Monday to install the humidifier. I think they left my furnace room cleaner than when they came in. The gentlemen were very professional, friendly and polite. They didn't make a mess without cleaning it up. <br /> <br />  I have recommended them to everyone.

They had done service work on it before. They talked to us about some issues with our current air conditioner and things that they did. We had one of their sales guys come out. They talked a lot about what they could do and the different things they could do. We told them what we liked and they priced it out. They had financing available. They installed it one way and said we might have an issue with it. We did have an issue and we called them and they were right back to fix it. They rerouted some of the incoming air. We are still using them to service it.

I've been using Sharp-Long for a few years for regular service and they have always done well.  I called in at 8am and they had someone out by 11:30am the same day.  Had two electrical faults that required replacement parts.  they had the work done by about 1pm.  

They had to replace and install the new heating system. They are wonderful and we have used them probably for over 10 years now. They are available day in and out. They are I believe a smaller company so if there is any issues and anything to discuss, you have the ability to talk to the owner. They actually replaced the heater one time before and it was a bad unit. It wasn't anything we did or anything they did, it was just that the unit was faulty. The whole unit flamed up our heating system. They came out and completely replaced the unit; they actually fixed everything that was screened for coil, I guess it's commonly known among these people and they didn't charge for that. This happened about four to five years ago. They are just very good and gave a very good deal as we were using them for more than 5 years. We told them to purchase a new unit, but they replaced it with a very good deal. They are just a great set of people. Overall the experience was excellent and will continue to use them.

They did a very good job and I was very happy with their quality of service. The crew was very courteous, knowledgeable and friendly. They explained everything really well and cleaned everything after the work was done.

They are excellent. Every employee they have sent out has been very thorough and personable. They are very professional and I would highly recommend them.

Old units were removed and carted off, new ones installed and checked out in one day. Installers (2) were friendly, knowledgeable, efficient, and answered all questions satisfactorily (no matter how stupid those questions must have sounded).