Signature Kitchens & Baths

They did a nice job. Competitive in line with other estimates that we have.

There were both good things and bad things about replacing a shower with Signature. The design phase went very well. The designer was helpful in narrowing down ideas and providing feedback while still allowing me to make the final choice. It was for help with design that I initially chose to use Signature. I also knew I would pay a little more for that service. However, after all the initial choices were laid out, some things started to go wrong. First, during install, four holes were accidentally poked all the way through the wall into the connecting room. While the holes were repaired by spackling and sanding over, I was now faced with having to repaint at a minimum a whole wall and possibly an entire master bedroom since the previous home owner did not leave any matching paint. Also after installation was done, I found some unused grout had been dumped at the side of my house by the garage instead of being disposed of properly. The real problem happened several months after the install. The entire faucet apparatus became loose from the wall. I called Signature to report the problem and after a couple weeks they finally sent out the original installer to fix it. It was tightened for a while, but again came loose after a few months. I again reported the problem to Signature and my designer but this time they did not contact me to take care of the problem. I ended up having to pay money to have a regular plumber come and take a look at it. They quickly identified that part of the valve must have broken during installation and instead of having a proper fix when the wall was open, a cheap jerry-built solution was attempted to be used not only on the original install (possibly tried to glue with silicone) but on the first re-fix as well. The plumber even found a drywall anchor used as part of the incorrect fix attempt. Long story short is the design and materials are good, but beware that customer service after the sale is terrible and your might be responsible for paying more for someone else to come fix their mistakes. I understand things rarely go perfect, but if they had owned up to their mistakes and fixed them properly, I would have considered using them again, albeit with a different installer who does not take shortcuts.

Terrible! Over 4 design errors causing weeks of delay. Cabinetry would only be delivered to garage not into home. Home left with trash and discarded cabinetry during weeks of delay. NO communication on plan, when firm schedule requested was not followed. This week we have grout falling out of back splash. We did not get expertise, service or schedule we paid for. Would not recommend. If you use alter contact to include firm timeline, when / frequency of updates and condition your home will be left in at end of each day.

Plan to reuse them to redo our hall bath.

We worked with a lady there that put everything together and made drawings. It's an almost $60000 job so somebody is getting paid. They sent the estimate within a week. The person that did the estimate was excellent. So far they've done a good job and I can't complain. I would put in a good word for the lady that helped us. Her name was named Heather. She is really good to work with. We were pretty pleased with her. We actually had to go to their office. They've got a lot of stuff in there we look at and then like picking out stone for the counter tops we had to go to the stone place and pick out what we wanted over there. It is a pretty good process. It's not just one visit for one person. Heather was directing everything and she did a really super job. I really have to give her credit.

informed of progress daily cleaned up daily once started, stayed with schedule respectful of my wishes

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Understood our needs and limitations in designing an efficient and beautiful closet system, as well as laundry room. Informed us of all our options and made great recommendations. Installed properly and professionally, even installing a laundry cabinet in such a way that we can remove it for future access to servicing washer/dryer without damage to drywall.

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I am very, very happy with the beautiful job that Signature KB did in remodeling my kitchen and two bathrooms. Linda did a superb job at helping me design and visualize my project, sending me to great places, coming up with suggestion after suggestion when I was unsure of my options. Their choices for cabinets, hardware, faucets, countertop materials and the like were endless and I was very happy with where Linda sent me to pick out my appliances and granite. The contractor with which Linda worked, Thacker Construction, was very good, and very timely once the counter tops were ready to be installed. The reason for 4 stars as opposed to all 5 is that I had no idea that touch-up painting was not included. There were a lot of places where the wall that was newly exposed or created was either bare or had previous wall color/coverings, and I did not realize that the job was considered "completed" without the considerable amount of painting that needed to be done. I did suggest to Linda that that fact be shared with the client early on, so that no one is taken by surprise and left to their own devises! Other than that, I am entirely pleased and love living in and showing off my newly remodeled rooms!

The designer was very good at listening to what we wanted and making suggestions that were aesthetically pleasing. The start date of the project was to be about 4 weeks out a bit much for some but worked with our schedule. However it did not begin at that time and was pushed out and by the time I did get a call, other things conflicted. I had up front asked how long a job such as this would take and was told a day to a day and a half, which seemed reasonable, though as you will read did not happen. Delivery charges are unreasonable and charging extra to take it off the truck and put into the house or garage is just ludicrous given the amount of money being spent anyway. If we're paying for an installer, then that person should bring everything needed for an install. One of the advantages of using a company like this is that they are supposed to arrange everything. Communication seems to be an issue in this regard. Since our vanity would be up on legs instead of flush to the floor, additional baseboard would be required. I had provided photos of everything along with measurements and the designer came out to confirm them. Some how the communication that additional baseboard would be needed was not transmitted as it did not come with the delivered materials nor did the installer know anything about it. He had to spend half a day tracking it down whilst his co-worker sat around waiting for him. And, the baseboard is not an exact match, which is do-able as it is on the other side of the room but not the level of quality one expects for the price being paid. I do have to say that the installer was very good, responsive and kept the area clean. When there was a leak in the plumbing after the install he responded promptly to my email. I get that things happen but it is the response to them that is a true indicator of professionalism. A piece of trim for the base of the cabinet at the top of the legs had been built into the design. One would think trim would be a piece applied to the face of the unit but this turned out to be an approximately 1" (thick) x 4" x ~ 6' piece that was cut to length and sandwiched between the legs and the base. What it was and how it was to be used was a mystery to the installer as well when he first took it out of the long packaging, which I mistakenly had believed contained the aforementioned baseboards. It also made the cabinet almost an additional inch taller. We had wanted a taller vanity, this pushed it to almost too tall for me; ok for my husband. So again "do-able" but not optimum. Measurements had been taken to ensure that the back and side splash would not interfere with the existing wall outlet but the 1" trim caused that to be an issue as well. The technician measuring for the countertop cut said that they would reduce the height of the splash to accommodate this problem. However, the outlet face plate still had to be cut down during the installation of the side splash. Having the cabinet up that additional 1" does cause some interference with the use of plugs that have adapters on the end besides making it a bit too tall for me. Another communication issue was with the sub-contractor who was to measure for the countertop template. Firstly I would have expected that this sub would have been scheduled by Signature for the afternoon or next day after the base cabinet was in place. This not only did not happen, it turns out that apparently the sub was supposed to call me to set this up and by the time this multi layered communication all happens, yet another week goes by. Also the employee at this sub who was doing the scheduling was quite rude though the template tech was very good. Lastly, this cabinet was chosen after much consideration of options because not only was it taller but it would accommodate my double tiered pull out shelves from the old unit. Well it was supposed to. The installer had to make an accommodation which allows one of the pull out units to function but it has to come out at an angle and glides very stiffly. I think one of the most audacious things, which may have been a product of poor communication, is that I was contacted by Signature immediately after the installer began the installation of the cabinet and asked for full payment! The cabinet is not even installed, the baseboards were not in, the template had not been done, a cabinet door was damaged and yet payment was expected. The project was anticipated to start mid-May but actually started June 10th but the 1 day install of the cabinet took several days due to the baseboard issue. The template measurement happens June 16th, the rest of the install is on July 1st and the replacement door, which was reported right at the beginning, did not get installed until July 20th. A month and 10 days approximately for only a vanity, countertop and sink! Albeit a very attractive vanity, counter and sink, I cannot say that it is worth the cost and aggravation. I am very glad that the project was not any larger. We are planning a full remodel of another bathroom and we will NOT be using Signature for this. The talent of the designer and the professionalism of the installer is the only thing keeping me from giving this contractor an F for professionalism. Punctuality was based on the length this project took though the designer and installer kept their appointments promptly.

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I started the process of re-doing my kitchen last May, and now I have an absolutely beautiful kitchen.  The designer worked with me to get just what I wanted for the kitchen.  She was honest and forthcoming, and listened to my needs.  She got me through all of the decisions (and there are a LOT of decisions) with patience!  After measuring, the designer turned us over to the project manager who must be the best ever found.  They knew just what needed to be done in what order to create the kitchen I have.  Work people came promptly, and when I expected them.   Everyone was polite and helpful, and performed their individual jobs with skill.  I never felt as though they forgot me, or were avoiding me.  The contractor was always a phone call away and he too was great.  He explained things (probably multiple times) and responded to my needs. I was impressed!  And, I am not an easy woman to impress.  I love the outcome -- it is even better than I envisioned it.  I just want to look at it. <br /> You need to be prepared for a long process... I spent a lot of time getting multiple bids and multiple views of my needs, not only on the kitchen itself, but also the appliances.  This takes much more time than you would expect.  Then everything needs to be ordered, and your job scheduled.  They tore out my cabinets on November 17, and I had the last city inspection on February 9.  Of course, there were 3 holidays in there to mess up scheduling, but it is a long time to be without a kitchen!  They must do things in a specific order and so it takes a while.  But, the various subcontractors worked together and coordinated quite well.  I cannot think of anything that troubled me in the process. <br /> <br />

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<p>We contacted Signature for a complete kitchen remodel estimate.  The representative came to the house, measured the kitchen, and provided a drawing of the new design.  When we requested several changes to the design, they promptly re did the design and sent the new one to us.   We visited their show room, picked out the cabinets, counter tops, tile, etc and then sent us an estimate of the total costs for the project.</p> <p>I ended up having back surgery so we have the project on hold temporarily, but after the first of the year we will again begin the process of selecting a vendor.  We will definitely include them in the next round.</p> <p>The only things I have to say about the estimate were that while the price of the actual cabinets was comparable to other vendors, their installation costs were considerably higher than other vendors.</p> <p><br /></p> <br />

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<p>Everything went great. Shannon ordered my tile and grout. They called me when tile was in and set up a day. Tile was installed. Looks great! They also did my granite counter top months earlier was very happy with everything that why I went back for backsplash.</p>  Will use them again for any future work. Love my kitchen!!

Jennifer was great to work with! We asked her to quote cabinet refacing, vanity base, and a vanity top. She had our budget in mine from the very beginning and didn't show us items I was sure to fall in love with, but couldn't afford. In the end, their options in our budget were a little limited, but the vanity was EXACTLY what we wanted.  <br /> We have a weird space that didn't accommodate a standard size vanity and we were really in need of drawers. Our water supply lines come in the side, so we needed an option that allowed this as well. I would definitely recommend visiting Jennifer at Signature before making your kitchen or bathroom purchasing decisions. <br />

Designer was great. Items purchased good quality <br />

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Signature was wonderful to work with.  We originally visited with them about a year ago to develop a plan to update our dated kitchen in our City home.  Paula was very helpful and patient in helping us develop our plan.  To soften the financial hit, we decided to split up the purchase of appliances from the counter top and backs plash upgrade, she understood.  A year later, we came back to them and Paula helped us re-imagine our plan and go in a new direction.  The new look is great. <br /> Demolition and installation were a breeze.  Jon came out and quickly took out the old counter tops and came back for the tile installation.  He was great... very clean, very professional and answered all our questions. <br /> We'd definitely approach them again for our next project. <br />

Worked with Shannon Cross at 9701 Manchester Road location. Shannon was great! Work with me for weeks pricing about 6 different granite never pressured me and thanks to that I found the perfect granite. I love my new granite I couldn't be happier. <br />

<p><br /></p> <p>Planning went well, offered a lot of design choices, received good assistance from kitchen planner.   Remodel started when first advised, installation went fine, any issues, all minor were worked out quickly and to my satisfaction.   Looks great!</p> <br />

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