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Silver Oaks Residential Services
Thermostat - Install or Replace, Thermostat - Repair or Reprogram, Acoustic Ceiling Tiles - Install,
About us
When you select Silver Oaks Residential Services you can be assured that your projects will be completed by craftsmen who have vast industry knowledge and experience. We use only the finest paint products, ensuring that our services last, keeping your home or business looking its best for years to come. We provide a customer experience that sets the standard in the service industry.
Business highlights
Emergency services offered
22 years of experience
Services we offer
& Fascia Repairs. Gutter Repairs, & Installation. Power Washing. Roof Installation & Repair., Cleaning, Interior & Exterior Painting. Drywall Repair & Installation. Light Carpentry. Siding, Soffit
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8270 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 5% | ||
| 2% | ||
| 1% | ||
| 3% |
Showing 1-25 of 270 reviews
Jackie S.
Jul 2017
Do not use this company if you want someone who is honest and stands behind their work. Even though states there is a warranty the owner does not stand by it. <br> <br> Update as of 08/13/2017: <br> I agree I did not return his call immediately as I was hesitant to have work repaired by same company whose employees did not handle the job properly. I have a phone text from owner stating he would be happy to meet me Friday or Monday which I e-mailed him on July inquiring if he could meet with me on Wednesday. I did not hear back from him. He states in his response he contacted me 5 times I have no record of such calls. <br> <br> Not receiving a response from owner I arranged for work to be done. On July 21 I e-mailed the owner stating I had made other arrangements and requested a refund since I was still under his warranty time frame. The owner replied "That's no problem. I told you have to follow through. This is our busiest time of year. I apologize for the delay. I'll send you the money. Just please make sure you make a note on the review that things were taken care of." <br> <br> As of August 13th I have still not received payment for work. As previously stated in my review the contractor scrapped a few areas and painted over it there was absolutely no retexturing or priming.
Response from Silver Oaks Residential Services
"[Member Name Removed], When I spoke to you last week about your email, we replied with in one hour. I believe you sent it on a Thursday. We asked you for an appointment the following week. After two calls to your residence or cell phone with no response. You asked me to scrape off the loose texture on your bathroom ceiling. I didn't know this had been going on for years. We scraped off the loose texture and reapplied the texture after a primer coat. The work we are talking about would take us less than a half of day to repair. So please don't make this out to be something more than it is. This is a minor repair and no matter what we stand behind our work. Your critical reviews costs the company future work. It is extremely unsettling for such a negative review over something so minor. Prior to the work, we had scheduled four or five appointments with you previously and you cancelled on the last minute. However that does not the effect the quality of our work. We kept our appointments and accommodated your schedule. If you could please call our offices, at your convenience, we will happily take care of this issue. As we stated before. Mike"
Edwin G.
Feb 2017
Everything was done very well. The painting took a few days because it was done by just one person. Painting the doors & trim requires the door to remain open for a few hours to dry, so I am glad there weren't any mosquitoes or extremely cold weather.
Kersten B.
Feb 2017
Mike Reeves, owner was onsite from beginning to end. I was highly impressed with the outstanding professionalism. I am going to be remodeling soon and will be calling them back to out for a new roof and new gutters and more.
Emily D.
Feb 2017
I have been using Silver Oaks for years. They are always on time, professional, fairly-priced, friendly, clean and efficient. I will continue to use them for many more years for all my painting needs.
Response from Silver Oaks Residential Services
"Thank you [Member Name Removed]. It's always a pleasure to work with you. Thank you for your continued business and support of Silver Oaks over the last five years. Sincerely, Michael Reeves 832-909-5436"
Stacy C.
Jan 2017
In October of 2106, I employed Silver Oaks to refinish my kitchen cabinet doors and they did a good enough job that I asked them to refinish my entry way floor. They sent the same worker to do the floor. I later found out that this worker had absolutely no experience in refinishing floors. After sanding the floor, he did not clean it and the stain was applied over dust, lint and paint brush bristles. These are now stuck to the floor underneath the stain and the finish. I called the owner and even sent him pictures of this. The owner scheduled an appointment to come see the floor, but never showed up. Instead, he sent another contractor who confirmed that the floor had been done incorrectly. I spoke with the owner, and he told me he would pay to have the floor restained. The contractor was supposed to be available in about a month. Since then, I have not been able to get in contact with the contractor and now Silver Oaks is refusing to refinish the floor. So I am out $2182.50 and my entry way looks pretty bad considering the money I spent to have it refinished.
Response from Silver Oaks Residential Services
"Good Afternoon, Mrs. [Member Name Removed], In response to your review, I have tried to find a reasonable solution to fix the areas you have pointed out. I understand you are not happy with the outcome. As the business owner, I strive to please the customer and go the extra mile to make sure you're happy. My small business depends on the satisfaction of the customer. I did offer to fix the areas that needed attention and any touch ups as I do every job. In fairness, I tried to help and offer to split the cost of your request. I hope we can come to a reasonable solution. I would like to find a time that's convenient for you, so we can send someone over to fix these areas. After you have had traffic on the floor for 4 months, I do not feel it is reasonable to completely refinish the floor, sand the floor back down and re-stain. I don't believe the pictures that you posted are of the condition we left the job site of the floors. I am sure I would have heard from you right away. I believe you just called back because you wanted a clear coat added that wasn't part of the original estimate. I agreed to add a clear coat at a minimal fee. Please let me know when you are available to have these areas fixed. We would be happy to fix the areas of concern. Sincerely, Mike Reeves Owner Silver Oaks Residential Services"
Aarthi G.
Jan 2017
The crew was unprofessional. They were messy, played loud music. They tripped my exterior outlet and so had to use one of the interior ones. They would step in to charge their phones. I absolutely didn't like it. Also, they gave me quote on fixing my door jams and then their carpenter gave me a completely different story. The paint job was left incomplete and then I had to call the office and complain for them to finish the whole job on a Saturday. The brushes were washed in my yard and they left a big paint mess. I noticed paint also my roof and had to ask them to clean it up. Over all, a poor job.
Gardiner H.
Dec 2016
No project management oversight. They left me to mange their sub contractors. Doors and windows were both installed incorrectly and the painting has already begun to peel. Didn't pay one of the subcontractors their portion of the project. The only thing they were good at was running over to pick up a check. Suggest you find alternative 'contractor' than to risk these guys.
Response from Silver Oaks Residential Services
"Mr. [Member Name Removed], First off, I want to thank you for your business. However, we feel it is absolutely unfair of you to write such a Negative review when we were in constant communication with you throughout the project. There were times when you texted us or called us at 6 a.m. in the morning or 11 p.m. at night and we responded. Throughout the course of the project, there were over 35 emails exchanged and over 200 text messages. In my opinion, that is a lot of communication. As far as any quality of work, you were unsatisfied with the way the masonry turned out. We immediately had our Masonry installer, who has 35 years experience, come back out and complete the work to your satisfaction. Then, you said the doors were not level, we came back out immediately and fixed that even though they opened and closed freely. Once the brick was applied, the doors needed to be adjusted, which is typical in this scope of work. As far as not paying our subcontractors, everyone has been paid to date. You mentioned you were ordering a new garage door after a week went by, which was not in our contract and delayed our final payment up to 30 days. We worked our contractors on other jobs to pay them the difference until we received final payment from you. We were promised final payment 3 times, we stopped out on three different occasions and there was never a check there. I believe that the quality of our work was excellent, otherwise, you would not have hired my subcontractors to come back out and work for you behind my back. It was surprising to pull up on your property and see that our subcontractors were working for you directly. I believe that is highly unethical, but to each their own. When we originally gave you the price for the door installation,that was for just the door installation. When we needed to add an additional header, we added them at virtually cost, even though it took many extra man-hours. As far as my supervision on the job, I stopped out at the project four times during the construction process. My brother was out there on two separate occasions for the entire day as a supervisor and laborer. He made sure that everything was cleaned up properly and if anything was needed, he could go pick up any additional materials or coordinate with the homeowner at any given time, keeping the production at a high level during the process. My office manager was in constant communication with you the entire time. She made sure everything was going smoothly and you were happy with the work being done. She checked in with you multiple times to make sure the process was up to your satisfaction. We had a few adjustments to make and took care of them in an efficient manner. As a small business, we strive to go the extra mile communicating with our customers. We feel as a professional, we went out of our way to make you happy. Even though you nickel-and-dime to me on every single item. Saying that should have been included,. It clearly said so in the contract it was not included but yet I went ahead and did it and went the extra mile for you. We should be able to write reviews about the customers. Because I wouldn't recommend anybody working for you. You will be lucky to come away with the shirt on your back. I go way above and beyond for every customer. Even if it means losing some money on a job. I always do the right thing and it's a small business we continue to do the right thing even when we're not treated fairly. Not everybody out there has integrity nowadays, but I sure do know that we do."
WILLIAM W.
Nov 2016
Mike was courteous and helpful when he first came to give the estimate. The team of painters that came in and worked hard, got the job done and the walls look great. Any touchups that were needed were taken care of quickly and I would certainly hire this company again.
Judie D.
Nov 2016
I have no comment. Do not send me another survey to complete.
Response from Silver Oaks Residential Services
"Good Afternoon, Mrs. [Member Name Removed]. We sincerely apologize for any issues you may have experienced. As a small business, we strive to give exceptional customer service, quality and professionalism. If there is anything we can do, please call our office at (832) 909-5436. We want to make you happy in anyway we can with your home improvement projects. Sincerely, Mike Reeves Owner Silver Oaks Residential Services"
Jackie S.
Nov 2016
Painter stopped paint about 1" above carpet on all baseboards. Had to go around and correct. Accent wall next to wall painted white had to go and adjust painting to have even lines. Several spots of paint on carpet that had to clean up; paint on door knobs which I cleaned up. Requested ceiling to be retextured where it was peeling up, instead contractor scraped the ceiling and painted it. There are areas that are still needing address on ceiling which I will correct. I failed to remove the blinds in a window contractor removed blind and layed on floor and they were stepped on. Ended up with a slat being broken. Office personnel did call and request I make sure I was happy before staff departed.
Response from Silver Oaks Residential Services
"Good Afternoon, Mrs. [Member Name Removed], I apologize for these items you listed. We call and make sure every job is walked through before our crews leave the home in case of these touch ups. We would have been happy to fix anything you were not satisfied with. I wish you would have mentioned these items. If you need anything, please call us at 832-909-5436. Sincerely, Mike Reeves Owner Silver Oaks Residential Services"
Gary H.
Nov 2016
The entire project went very well and they did everything they promised to accomplish during the project. Excellent workmanship!
Response from Silver Oaks Residential Services
"Good afternoon, Mr. [Member Name Removed], We really appreciate your kind review. We always strive to make the customer happy. As a small business, we rely on referrals and recommendations. If you need our services in the future, please call us at 832-909-5436. Sincerely, Mike Reeves Owner Silver Oaks Residential Services"
Patty B.
Oct 2016
Silver Oaks Residential Services did an outstanding job painting my house. The crews that worked on my house were professional, very skilled and detailed in their work and polite. They were extremely considerate of flower beds etc around my house which was very important to me. I could not have asked for a better company to take care of my house!!
Response from Silver Oaks Residential Services
"Good Afternoon, Mrs. [Member Name Removed], We greatly appreciate your review. We go the extra mile to make the customer happy. As a small business, we rely heavily on recommendations and reviews. If you have any additional projects in the future, please call us at 832-909-5436, we would be happy to help you. Sincerely, Mike Reeves Owner Silver Oaks Residential Services"
Aarthi G.
Jul 2016
Not impressed. The crew was unprofessional. They tripped the circuit and asked to use my indoor socket. I doubt the house was pressure washed though they claimed they did. At the end of the job, I noticed, our brand new roof had paint streaks on it. The trim, garage doors and shutters had not painted at all. Had to call the office and a painter was sent later for that job. They did not bring their own paint and I was asked to provide paint for that. Also, after the job, the crew washed their paint brushes and left a a huge puddle of paint water in my backyard. In the chimney area, the caulking was not done. Over all, just a messy horrible job. This was the cheapest quote I had got and I should have realized that the job would be cheap too.
Bridget B.
Jun 2016
unknown
Michael P.
May 2016
unknown
Response from Silver Oaks Residential Services
"Thank you for taking time to write a great review. We really appreciate your business. If you have any future projects, we would be happy to come out and give you a quote. Sincerely, Mike Reeves Owner Silver Oaks Residential Services 832-909-5436"
Charles M.
May 2016
unknown
Response from Silver Oaks Residential Services
"Thank you for your review. We appreciate your business, Thank you for taking time to write a kind review. We really appreciate your business. We rely heavily on recommendations and reviews. If you have any future projects, we would be happy to help you. Sincerely, Mike Reeves Owner Silver Oaks Residential Services"
Audrey B.
Apr 2016
It was great. It was smooth. I don't really have any other details because it all went so well that I feel like I just wished for a beautiful house and suddenly it was there. I have pictures and hope to figure out how to share them with you.
Response from Silver Oaks Residential Services
"Thank you very much for the outstanding review. We appreciate your kind words and are excited you are so happy with the results. That's always a good feeling to make the customer happy. Please pass our name on to anyone interested in doing flooring, gutters, painting, roofing and more. We really appreciate the referrals and recommendations. Sincerely, Mike Reeves Owner Silver Oaks Residential Services"
Kareen S.
Apr 2016
unknown
Response from Silver Oaks Residential Services
"Thank you , [Removed Member Name] for your nice review. We appreciate your time in writing the review and your business. If you have any additional projects in your future we would love to help you. Sincerely, Mike Reeves Owner Silver Oaks Residential Services"
Randy S.
Mar 2016
.
Response from Silver Oaks Residential Services
"Thank you for your review. We really appreciate your business. Thank you for taking time to write a review. We really appreciate the kind words and are happy you're satisfied with your project. If you have any additional projects, please don't hesitate to call for another quote, we would be happy to help you. Sincerely, Mike Reeves Owner Silver Oaks Residential Services"
Robert L.
Mar 2016
unknown
Response from Silver Oaks Residential Services
"Thank you very much for your review. We appreciate your business. Thank you for taking time to write a review. We are happy you're are satisfied with your siding and painting and roofing projects. If you need any additional help in the future, we would be happy to come out and give you another quote. Sincerely, Mike Reeves Owner Silver Oaks Residential Services"
Alfred C.
Feb 2016
Working with Silver Oaks was a very pleasant experience. I called to set up an inspection for an estimate. Mike was over the next day and provided a detailed estimate that evening. Mike was very helpful in explaining what the scope of work should be. The crew was on time. Alex and the crew were very courteous and careful not to cause any damage damage to roofing, shrubbery and lawn furniture. When they left for the day (two day job) their equipment neatly stowed in my backyard and without trash. I was impressed with the fact that Alex ensured all ran well and carefully inspected the work. <br /> I delayed writing my review because I wanted to see that the paint was adhering and that I would not run across any undiscovered defects. I'm happy to say the paint job looks as good as the day it was completed and I have not run across any undiscovered problems. <br /> I did not bid the work out. Time was a factor and I wanted someone with an excellent reputation for quality service on Angie's list and hopefully avoid any kind problems. <br /> I am a happy camper! <br /> <br /> <br />
Response from Silver Oaks Residential Services
"Thank you for your great review. We appreciate your business. Mr. Member Name Removed, We are pleased to hear your painting project was a success. Thank you for taking time to write a great review. We appreciate your business. If you have any additional projects in the future, we would be happy to help you. Sincerely, Mike Reeves Owner Silver Oaks Residential Services"
Randy S.
Feb 2016
- Mike the owner was very punctual, persistent with his crew, and quite personable. - Mike's crew did a fantastic job taping off everything to protect from overspray, and did an all around fantastic job with everything the job included. - Any and all questions and concerns were handled in a timely manner by either Mike of his office manager Erin. - I would use and recommend this company again.
Response from Silver Oaks Residential Services
"Thank you very much for taking time to write a review. We are very happy you are satisfied with your project. We appreciate your business. Sincerely, Mike Reeves Owner Silver Oaks Residential Services"
Donald S.
Jan 2016
unknown
Response from Silver Oaks Residential Services
"Mr. [Member Name Removed], Thank you for taking the time to write a nice review. We really appreciate your kind words and are happy you are satisfied with your project. Sincerely, Mike Reeves Owner Silver Oaks Residential Services"
Elaine B.
Dec 2015
unknown
Response from Silver Oaks Residential Services
"Mrs. [Member Name Removed] We appreciate your great review. We are happy you were highly satisfied with your completed project. If you have any additional projects next year, we would be happy to come out and give you another quote. Sincerely, Mike Reeves Owner Silver Oaks Residential Services"
Michael R.
Nov 2015
On schedule, on time, and job done right. Finally I got someone who could do everything I needed done without any problems. No BS no add on price just hard working crew that knew what they were doing. Thanks guys! <br />
Response from Silver Oaks Residential Services
"[member name removed], Thank you very much for the kind words. We are happy you were highly satisfied with our work. We appreciate your business. If you have any future projects, we would be happy to come out and give you another quote. Happy Holidays, Michael Reeves Owner Silver Oaks Residential Services 832-909-5436"
Licensing
State Contractor License Requirements
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FAQ
Silver Oaks Residential Services is currently rated 4.8 overall out of 5.
Silver Oaks Residential Services accepts the following forms of payment: CreditCard
Yes, Silver Oaks Residential Services offers free project estimates.
No, Silver Oaks Residential Services does not offer eco-friendly accreditations.
Yes, Silver Oaks Residential Services offers emergency services.
No, Silver Oaks Residential Services does not offer warranties.