Smith Enterprise inc

We hired Mr. Smith to do our siding and soffit replacement with facia wrap in July with a start date in September. He continually never showed up when he stated he would. On the date of September 27, 2019, he told us he would be starting next week. On October 22, 2019 he told us he would be starting 1st week of November. On November 4, 2019 he told us he would be starting the end of that week. On November 11th, 2019, he told us he would be getting started that week for sure and needed a deposit. We paid his requested deposit of $2500.00 on Friday November 15, 2019. He told us he would be at our house on Monday (Nov. 18th) morning to get started. He deposited our check on November 18th but never showed up. November 25, 2019, he told us he would be there that week. He never showed up. November 29, 2019, he told us he would be at our house the next week. He never showed up. On December 4, 2019 he told me via phone he would be at our house the next morning. He never showed up. Mr. Smith stopped answering all calls and text messages until December 10, 2019 when we asked for our deposit back. He agreed to return our deposit. We never received it. On December 27th after many, many attempts to reach him he stated it would be in the mail Monday (December 30, 2019) We never received it nor will he answer any phone calls, texts or emails from us. We have not received any communication from him since December 27, 2019. I sent a letter via his business address on January 9, 2020 again requesting our deposit back and have received no response despite many, many attempts. I simply want my money back.

9/17/19 we signed a work order and paid Doug Smith a $10,000 deposit; with the remainder due upon completion of the job. He said that it would take 3 weeks to get the materials and work would begin in 4 weeks. 10/24/19 the gray siding and soffit materials were delivered, but no white trim, decking, or railing Doug said he would bring the remaining materials with him. He did not. 10/30/19, I texted Doug to ask when he was going to start, he said he would start in 2 weeks (11/14/19), but he did not show up. When I texted him, he said he would be the following week. This is a full month later than he said when we signed the work order. 11/25 he again failed to show up. Tuesday, 11/26, he and a crew arrived about 10 am. They stripped and wrapped three sides of the house. We asked if they would be back the next day, because rain was forecast and he said that they would come even in the rain, they did not. Thursday was Thanksgiving. Friday Doug showed up, but his crew did not, so after an hour he left and nothing was done. Week of 12/2/19, no one came on Monday; Doug and a helper came for a couple of hours and put up 3 pieces of siding and left. No one came the rest of the week. Week of 12/9/19, no one came on Monday; Tuesday through Friday Doug and two helpers came and started putting up the siding on the three walls that were stripped and wrapped. He still had not brought the white trim, decking or porch railing materials. He sent me a text on 12/12/19 asking for a draw of $4,200. I said no, because there was nothing in our agreement allowing for a draw before the completion of the job, and he had not yet earned the $10,000 deposit. Week of 12/16/19 the weather was beautiful all week, there were no holidays, and he did not show up at all. 12/23/2019 Doug texted me and said they would be here the next day; no one came at all that week. As of 12/29/19 it has been over three months since we paid him $10,000; since the siding was delivered 44 working days have passed and he has worked a total of 5 days. He has failed to deliver the remaining materials to complete the job; three sides of my house are partially done and nothing has been done on the fourth side, there are no gutters or down spouts. They leave trash, nails, and cigarette butts everywhere. 1/1/20 I offered to go with Doug to the supplier and pay them directly for the white trim materials, so that the job could move forward. He did not respond. 1/15/20 He again asked for additional money before he would return to finish the job. I contacted Doug Smith via Angie’s List, e-mail, Facebook, and text to inform him that we were cancelling the project Job Invoice 2120 due to failure to perform in a timely manner and failure to deliver the materials. We were also concerned about the quality of the installation, there was no flashing and trim between the stacked panels, lots of damage to the panels. 1/20/20 I spoke with Mueller Distributors, they provided me with the invoice showing the purchase price for the gray James Hardie siding. They told me that the white trim, flashing, and clips for our project had NEVER BEEN ORDERED. The demolition of this project should never have started until the trim was here, because it is supposed to go up before the siding. 1/20/20 I exchanged e-mail and spoke with a technical representative from James Hardie, who looked at the photos of the installation so far, confirmed that it was done incorrectly, that all of the siding that was put up so far will have to be removed, and it will be destroyed in the process of removal. 1/21/20 Matt Smith, Doug’s son, came to the house to confirm that the project Job Invoice 2120 with Smith Enterprise, Inc. is cancelled. He was not aware of the details of the job. He viewed the work that had been done and told my husband that he understands why we are dissatisfied. 1/22/20 we requested a refund of $8,249.48‬‬‬‬‬‬‬ of the deposit, since the materials were not purchased, and work of value was not performed. In addition to Angie's List (Case Number- 22485577), we have submitted complaints to the Better Business Bureau (Complaint ID: 14055310), and to the Indiana Office of the Attorney General (File # 20-CP-50494).

We had a wonderful experience with Smith Enterprise. Doug and his crew were a pleasure to deal with and did a beautiful job on our home. I love the fact that they’re a family business and I found them to be honest and reliable. They’re estimate was fair and they went above and beyond to make the job look great. Thank you Angie’s List for introducing us! I will definitely hire Smith Enterprise again in the future and highly recommend them to anyone.

Doug and his crew were very professional - they did a great job on the garage roof and cleaned up nicely afterward. The replacement service door on the garage is perfect. Very pleased, would definitely hire again.

He's straight forward, knows what he's doing and does good work at a fair price.

It went great. They did amazing work and did it on time.

He's awesome. He's a great construction guy. He cleans up afterwards and does excellent work. I would recommend him.

So far it's been perfect. I'd use him again. We've never had any problem. Very reasonable, very competitive in pricing. The owner, the gentleman was really knowledgeable. Really smart, very friendly.

It was great. No issues at all. They were on time. Came in on quoted bid.