Solar Power Professionals Inc

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The company attempted to install the system over a year ago but decided that I had to much shade on my roof.  They d id not  think it would be const effective for me to purchase the system at that time.  In June they contacted me again and told me that the new type of panels being used would meet my needs.  They came to my house, evaluated the structures and shade from sun, and made the decision to install on my garage roof.  They were able to get the system hooked up the house internet which is over 200 ft between the two buildings.  The project took about three days and the workers were on time, cleaned up behind themselves, and explained the operation of the new system. <br /> Today I interacted with them again because the system had gone off line.  Sara  was able to walk me through rebooting the system and everything is up and going again. <br /> I have nothing but positive to say able the company, from the sales reps  to the installation crew and reps in the office.  When any one asks me about solar I tell them about my great experience with solfusion. <br />

As with any construction project, various issues have arisen during the process. Sol Fusion has been very responsive to each issue and resolved them to my satisfaction. They put safety first, and made upgrades where necessary to ensure the safety and best performance of the system, at no additional cost to me. They are monitoring subcontractors to ensure the work is completed in accordance with the plans and to the building codes. So far, I have been very pleased with their commitment to customer satisfaction and efforts to provide the best product possible. <br />

having these solar panels was the best home improvement we have done.  now we can use the a/c, the pool filter, and treadmill <br /> <br /> <br /> <br />with a zero electric bill. this company is professional and friendly.  they did everything they said they would.  and results are as <br /> <br /> <br /> <br />wonderful as they said. <br />

Provider's representative professionally explained how the Solar system works, how much it costs and how the outcome would benefit us at the end. On this session all my questions were answered and contract were signed.  <br /> The installation process had <strong>many many</strong> steps, each was perfectly done on time. <strong> </strong>The provider kept me informed of the time/date of each upcoming steps, meanwhile had posted the status of each step in the internet; whether it was completed, or in the progress of getting approved by government agencies.   <strong>I've never seen such a organized company before.</strong> <br /> The job began by evaluation of the sight which was done perfectly by setting up the appointment and the crew showed up well equipped and on time. after the plan was permitted by the agencies the installation of each section was done by various professional crows. Electric part, rewiring the in-coming / out-going of electric current, putting the poles, installing the racks and panels, replacing the new meter and connecting to the city grid. every little steps must had been approved by the government agencies so on a timely manner the agencies were here to inspect the completed section and show the green light for the next section.  <br />  Post installation jobs were fantastic. a whole new hardware/software engineer installed all equipment needed for connecting the system to the internet for monitoring the performance as all as the end result of the electric production. <br /> ALL EMPLOYEES <strong>WERE SUPER FRIENDLY</strong>, KNOWLEDGEABLE, AND WILLING TO WORK WITH US IN ANY POSSIBLE WAY. The are highly recommended by us. <br /> <br /> <br />

Excellent customer service.  Very responsive.  Several months after installation a minor issue arose and the company promptly rectified without hesitation.  Excellent communication in keeping me informed throughout the process.  I would be definitely be comfortable using Sol Fusion again and would recommend this service provider. <br />

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Receptionist hung up when she found out I wouldn't buy a whole new system from them. If a whole new solar system is the only way to get a new roof then I don't see a bright future for solar! <br />

<p>I wish I could give less than 1-star as my experience with SolFusion included horrible customer service and left me feeling that they had no integrity and did not value quality. They claim on their website, ?Using state-of-the-art equipment installed with the highest degree of integrity? but in my case they left damaged beams, splintered wood, and damaged interior areas of my house. They tried to leave the job site quickly when I noticed that they missed the beams and the screws were inside my kids play area. Now when we get rain, the kids get to play with dirty roof water due to the leaks, glad it doesn?t rain much in SoCal. They attempted to cover it up as they poured mastic into the holes to fill it up, then painted the area with an off-white primer thinking I wouldn?t notice. They still won?t to this day accept responsibility for their poor workmanship.</p> <p>I would think twice about reading the positive testimonies. When I went solar, SolFusion offered me a discount on my system or cash if I would give them a ?Positive Review?.  After they messed up my install I asked my sales guy if I should review them and he said ?no, that?s ok, my boss only wants positive 5-star reviews on Yelp, Angie?s list, Facebook or their website?. </p> <p>I started dealing with this issue back in 2013 when SolFusion installed the system, I noticed it was under producing because when they installed the system they deviated from the approved design plans and placed the panels right next to a big hedge that blocked the sun from the panels for ½ of the day. They of course blamed me for this even though I showed them the original designs and how it was not an issue until they changed the plan. I have dealt with a total of 9 employees since the start of my relationship with SolFusion and only two remain,  this tells me a lot about Jay?s integrity and people skills.</p> <p>Had the opportunity to talk with the owner Jay. He apologized and promised he would fix this, he appeared to be sincere and said he would make it up to me for all the delays getting this unfortunate situation resolved and he promised to be transparent with all interactions going forward and handle this personally as he wanted me to be a happy customer, like a ?Raving Fan".  Turned out Jay just told me what he thought I needed to hear because none of this happened and now I feel everything he said was a lie.  As soon as he left he assigned this to his assistant, who then tried to distract me by starting all over in the process where I had to explain the situation from scratch, she made me wait for her delayed responses and in general made me feel like they were hoping I would go away out of frustration, and it still is not resolved. I started this process in December when I first encountered the leak, and still no resolution. Still haven?t heard from the owner, and I think he hides behind his assistant, Sara. In fact, I was mystified by her incompetence, she couldn't communicate effectively, was rude on the phone, and failed to follow-up. In addition, Sara's job is communicating with LADWP and performing simple solar calculation and she can?t do that either.</p> <p>I met with the owner on 4/15/15 and then sent him an email that night outlining our conversations during which he promised to follow up and get everything resolved quickly. I stated I would like this resolved by end of May as this had been ongoing for many months and he agreed. I didn?t hear back from him until May 9th where he only provided a partial follow-up. I mentioned to him again that I would take time off on 5/28 to monitor the install and that this was roughly 2.5 weeks to finalize everything and I asked if he/Sara could provide me with the proposals they got to repair/replace the damaged roof the same way as I disclosed my proposals to them (transparency). I didn?t hear back again until 5/24 when I got responses to a few more items of the outstanding issues. Let?s just say that they didn?t provide anything until 6pm the night before. Unacceptable. Sara doesn?t know the difference between a proposal and an invoice, but instead calls it a "Preliminary Invoice? that breaks down the cost of the roof replacement for each of us. </p> <p>She then got mad at me for rushing the job and cancelling the night before when she had 3-weeks to schedule this and provide the documents -- which she didn?t. I again asked where all the other information she promised to provide was as I wanted to understand what type of roof SolFusion was going to have installed on my home, not just any rinky d*** roof they felt like installing. I requested an option of a cool roof at my expense as this was the most convenient time. I asked if they would give me the details prior so I could investigate cool roofs and verify with LADWP as they are very specific as to what a cool roof is and what the SRI rating needs to be and Sara's response was - a cool roof is a cool roof and if our roofers say it qualifies then it will.</p> <p>I have more, so if you want specifics, feel free to message me and I would be happy to share pictures and details as well as other referrals for you if you need them.</p> <p><br /> <br /> <br /> </p> <br />

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I found out about Solfusion by chance. They came to my house twice, and helped me decide on going solar. Signing the contract with them was so easy. No hidden fees, no surprises. No fine prints. Everything went as promised. I believe that It made the right decision by going solar, and by choosing Solfusion for the job. I give them 5 stars for doing it the right way from A to Z. <br />

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Sol Fusion did exceptional work. I couldn't be happier. from our first appointment, I was presented with all the information. All my questions were answered. the person that came over went above and beyond to educate me on how the panels work, what happens when my system over produces, and how the credits work. I was able to make a decision right away that I wanted to go Solar and I knew that Sol Fusion was the company to take me there. The entire project management team was incredibility on point. Every time i called my calls were answered promptly. Emails were responded to quickly. I was on a month long trip during the installation and they still kept me updated via emails. Sol Fusion handled the interface with my HOA and my utility company. They provided me with my own log in to TeamWork which is a project management software. I was able to track my project and see updates. When it came time to do the installation they were on time, professional, quick and cleaned up everything. The panels look sleek and sexy on my roof. They also installed a monitoring system and i can see the production of my system and even individual panels with an iPhone app. It feels great to not have the nagging feeling every time the electric bill showed. My last bill without solar was over $1,100. My first bill with solar was $202. Overall I can't praise them enough. Im so happy to finally not have to deal with the continuing rate increases of SDGE. I would recommend Sol Fusion to anyone that wants to go Solar. <br />

Everything stayed on promised schedule.  We were having other work done at the same time and SolFusion included those companies, with their permission, in their planning calendar so they didn't trip over one another up on our roof.  That way all three companies could check and add to the schedule at any time.  The area manager, Eman, didn't press us with any hard sell tactics while explaining what SolFusion offers.  The account coordinator, Sara, was so responsive that sometimes our phoned request was entered in the online schedule before we finished saying our good-byes.  We have recommended SolFusion to several friends without hesitation. <br />

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They did  an excellent job from sales to installation to service. The installers worked efficiently and very hard, and the project manager was very well-informed, congenial, and very thorough in supplying information. As planning and installation occurred there was constant communication from SolFusion informing me of the status of the job, answering all questions, and developing an excellent working relationship with me.The solar panels are the latest in solar technology, have a 25-year warranty, and will allow me to go "off the grid," avoiding future increases in the cost of electricity. <br />

The service was great. Everyone at sol fusion was very professional and polite. They were on top of the job from beginning to end. <br />

S <br /> This is truly a wonderful outfit.  From the first call and throughout, Jay, Bryan and Andrew were extremely generous with their time, and transparent about the process, updating me with regular calls and emails.  Once the plans were approved, they went right <br /> to work and stayed till it was done. I live in Burbank, where they are really sticklers about safety.  They required <br /> SolFusion to build a cement platform to go under the electric panel. This added an extra day and a half to the installation process, and they did it at their own expense.  When talking to a couple of the guys about their business, I learned that many of the SolFusion crew had worked for other solar companies before, but were not satisfied with the ?underhanded? <br /> service provided to customers. So they decided to form their own company.  I?m so glad they did.  I actually had signed up with another company, but got cold feet.  They seemed kind of oily and I didn?t trust them.  I changed to Solfusion just in time to get out of the other contract with a full refund of my deposit.  Whew! I never for a moment regretted my decision.  And, BTW, they have a crackerjack female electrician.  Way to go, Anita! <br /> <br /> <br />

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We employed Solfusion to install 15 solar panels on our complicated, multilevel Spanish tile roof. It required extensive planning,city  permitting and coordination with roofing to complete the installation, which was performed with professionalism throughout the process. Solfusion worked diligently to meet our needs and expectations, going the extra mile to make us happy. The staff were in timely communication during  the construction, happy to answer any and all questions. Near the end of the process, when we were not satisfied with the placement of electrical conduits, the Solfusion installation crew returned to our house to remove and reconfigure the conduits to our satisfaction. We would highly recommend Solfusion for any solar installation. <br />

It's a new experience to do business with Sol Fusion Inc., Excellent is not the right word! I recommend anyone to do business with them. Their approach and working procedures are professional and curious. Their project management team was great at communicating and I never felt surprised. Everything was done as they promised on time and on budget. There was never a mess left their workmen. I'm sure I'm for doing business with them.

This company was great to work with. We were very pleased from the time that we sat down with Jay, who sold us our panels. Brian in the office was also very helpful as well as Chelsey whom we also had contact with. Our installers, were very professional and did a very clean job installing the panels. They went above and beyond working late hours just to finish up the install. We could not be more pleased. Thank you Solfusion!!! <br />