Spotless Clean Solutions

She does a really good job and I have used her for years. She is very reliable, very available, and shows up when she is supposed to. I would definitely recommend her.

Excellent. She's consistently on time and hardworking.

It went well, she did a very good job.  She was very personable and easy to work with and very friendly.

Ashley seems like a nice young lady. However the 2 and 1/2 hours was not worth the cost of $33.00+. She has a very unique method of moping a floor, no rinsing.

The provider arrived promptly as agreed upon. The provider was given a typed list of chores expected to be completed during the 3 hour time period paid for.  The list of chores was reviewed with provider and agreed upon.  The provider came to me after 2 hours stating that all chores had been completed.  With nothing left to do, the provider was dismissed. <br /> I considered the service to be professional and did not expect to have to go behind and check her work while she was present.  At the end of the day, I did look around to see if chores had been completed and areas cleaned.  I was very disappointed in my findings.  I had requested vacuuming and dusting of all rooms; the vacuum was run but no lightweight furniture had been moved (ie: footstool), furnture was hit/miss dusted with no items moved on the surface.  The top of a china cabinet had cob webs and had not been touched.  The inside windows were an item that I had listed to clean; the windows were apparently cleaned with water/dirty cloth as there were terrible streaks on the windows.  <br /> I did contact the provider on 2 separate occasions regarding my disappointment and only after the second email  a week after the cleaning, did I receive a return email from the provider.  I chose to not have the provider return to correct items not cleaned or in need of re-cleaning. <br /> I feel that the price paid ($99 for a 3 hour cleaning service) was too much to pay for a less than acceptable performance and would not recommend nor hire this provider again.  Is there a plan in place with Angie's list to request a reimbursement? <br /> Thank you, <br /> M. Novess <br />

This was the worst experience I've had in my 20 years of owning investment property. They sued me and I ended up having to go to small claims court, and it was a horrific experience. I wouldn't hire them again if there was nobody there to clean. I would rather fly down to my propery and clean it myself. She harassed me, and my real estate agent. She charged me over 300 to clean a 1200 sq ft vacant house, and did a horrible job. Then she charged an additional $50 to come back and clean the stuff she missed. I ended up having to pay another provider $250 to clean everything Ashley had not.

I was very please with the service I received and will use her services again, I would recommend her to all who need help in housekeeping area. She was punctual and efficient and likable young lady with great working skills. <br />

Easy to work with as far as scheduling and did a good job cleaning. We had purchased a discounting cleaning through groupon and then had her clean our new house as well. I'd use them again.  <br />

This is a modified copy of letter I sent to Groupon: <br /> The owner called around 8:15 AM to insure that I would be there at 9 AM.  I told her that our appointment was not until 11 AM according to my calendar notation.  She disagreed but said she would try to switch with her 12:30 appt.  Called back <br /> and told me should could not switch but that she could put me at about 3:30 PM.  I said NO to that time.  I told her to come at 9 and I'd try to be ready. <br /> When I have had housekeepers in the past on regular basis or trying them out, I 'strip' the bathrooms so that countertops are empty, tubs/showers are empty, etc.  In other words no time is wasted lifting and replacing.  Same in kitchen for any portable items that are not plugged. <br /> First, I would delight in sending you pictures of what didn't happen as I discovered relatively quickly.  Pictures available of: one side of kitchen sink may have been cleaned but other side definitely wasn't so I began there; then noted marks on the kitchen counter where it had been wiped but either not with clean rag or cleaning liquid showed up dry; looked at top of countertop <br /> microwave and countertop wine cooler to find those not even dusted; range top and knobs swiped at thus I took apart and cleaned; no attempt to wipe out interior of microwaves so I placed cups of water in them, brought to boiling, and a few minutes later had cleaned interiors of microwaves; floor area where my husband preps food and dog drools plus area around it not cleaned as food particles can be seen on floor; waste basket with lid that stands on floor not wiped down and when moved dog hair clump behind it [so ended up vacuuming with a portable vacuum to get all floor and floor crevices in kitchen, under kitchen table [dog hair], and under portable island [dog hair, etc]. There was no way that a stand up vacuum alone should have been used for this job as it missed too much.  <br /> Next, to the master bath where I had planned to put back everything I had put on our bed. First thing I noted on the tiles was again the marks made I guess by a wet mop and mark maybe by a tennis shoe or something.  Dog followed me in and first <br /> thing I noted was that his paws left marks then realized my shoes were leaving marks.  There was a film on the entire <br /> bathroom floor.  Noted ring marks from something on the one sink counter so ended up re-cleaning the bathroom and <br /> scrubbing floor then immediately drying floor to get film gone. <br /> Picture of kitchen rug shows apparently no attempt made to vacuum it as it is flat with embedded dog hair.  <br /> That is when I decided to check under the kitchen table and found dog hair there as well as under kitchen island.  <br /> So steamed the kitchen and family room floors that were to have been vacuumed and wet mopped.  Absolutely <br /> dirty  steam pads resulted - pictures of those also along with some of cleaning cloths that need to be washed.  One of shots is of toilet water after I had switched in the family room to a wet mop and bucket due to my back issues. The picture of the dirty bucket water dumped into the toilet doesn't do the darkness of the dirty water justice. At the same time I was dumping the water, I noted the dog hair around the toilet bowl and paper holder. <br /> Owner is a very nice young woman but needs basic cleaning techniques.  I used to have a couple who cleaned for 2 hours; the husband tackled the bathrooms while the wife did the kitchen then they did 3 of the 4 bedrooms, living room, dining room, and family room.  Sometimes in cooler weather I'd have them switch off some of the rooms to do the screened porch.  They worked solidly for the 2 hours. <br /> When I went to hand the Groupon Coupon to owner, I realized that I had written the date and time I made the appointment on it PLUS the date and time of the appt: July 3, 11 AM.  Wish I had paid attention before she left to what I found after.   I was cleaning other parts of the house and garage and folding wash while I thought the requested areas were being cleaned.  <br /> <br /> <br />

Because of a Living Social Deal on website, I got a bargain price and only paid $50 to get 2 bedroom carpets and a rug steamcleaned. Unfortunately we started out with a misunderstanding about whether it was to clean my place or steam clean the carpets. Regardless, Ashley was willing to go back to her office and come back to my home with her steamcleaner. She carried it up 2 flights of stairs herself. I appreciated that I didn't have to reschedule. It was hot work to keep filling up the heavy machine with solution and every time it was dirty it had to be emptied out in the tub and refilled. The carpets were really dirty and she worked  hard to get out several stains. She was very professional and did a great job.