Square Deal Moving

"[Member Name Removed] told us exactly where to park. There was an impression in the grass, but no damage to the septic system. We demonstrated that to my insurer. [Member Name Removed]withheld the fact that there was a dye test for the plumbing less than 24 hours prior, where they ran the hot water wide open for 2 hours- Which water logged the ground underneath. Had he mentioned that, or told us to park in any other location, there would have been no issue. [Member Name Removed} blamed me for the new potential owners not going through with the sale. Larry's lawyer told me the holdup had nothing to do with me, Square Deal or even the yard for that matter. I spoke to the buyer to give him my insurance info incase of any issues on this matter, and he was unaware of any problems until I told him about it. It seems there were some fabrications:("

"First there is no such thing as a 20' POD. "PODS" have cubes, 12', and 16's. If they really moved in with 2 actual PODS I would have fit that in my truck with room to spare without breaking a sweat. Just Google the cubic capacities of both, it's easy math. Second, I would never work for these people again. Third, I have never demanded instrument specific (cash) payment. Fourth I anticipated they might not be able to take some of the items themselves, and even brought a 16" trailer, in addition to truck Fifth, we continued AND FINISHED into late hours, at their insistence and demand and still we are vilified"

"Yes, it's true, he ordered 2 men for two hours and insisted to Dayna over the phone that it would take no more, and as soon as I got there I did a soft count and used a laser measure and advised him immediately, that there was no way the job could be completed with 2 men in snow and ice in winter, with an 83 foot long carry, and stairs, and well over 100 items in less than 2 hours. And he had no concern for my time or the next customer who was waiting for us. P.S. the destination also had stairs and we could not get the truck within 75 feet of the common entry door to the building, let alone his son's apt door. And I don't why it says Ogdensburg, because I think Ogdensburg might be about the only place we haven't been as of recently. And there's no hidden charge, ever. Our rates are filed and published with The State and NYS tariff Bureau and charged in strict accordance with the law. We don't make those rules, we simply abide by them. He simply refused to pay us for our time, period, He cheated us, end of story. A contractor I think he vaguely identified himself as."

"This review came as a bit of a surprise. We were unaware they were unhappy in any way. Had the shipper told us we scuffed their floor, we would have repaired it on the spot or referred them to our insurance company as we have a million dollar General Liability Certificate. In 6 years, this has happened once before, and that shipper was justly compensated by our insurance company. Second we do have our own truck, and it is Commercially insured and covers any commercial Motor Vehicle we drive as is required by law in order to be a licensed Carrier in NYS. This includes leased vehicles. Finally I should mention that the end of August is every movers busiest time of year and it is a very chaotic time. Our license permits us to perform more than one job at a time and the owner (Jeff) personally performs, or is at some point present, throughout nearly every single move. In the end we want every customer to be happy and had we known there was any dissatisfaction, we would would have accommodated them accordingly. We are dissatisfied that they had any dissatisfaction of any kind."

"Well, it seems no good deed goes unpunished . The people we moved were the grown children of the Angie's List members who hired and paid us. The grown children's home lacked proper plumbing and sanitation (this was one of the reasons they were moving out. Also, they reported this as a 2 bedroom home, but when we arrived it was clearly a 4 bedroom. No maybe or grey area about it. It was literally a detached, single family, 4 bedroom house in a barely accessible back yard, (the home was down a narrow driveway in the backyard of the main house). Barely accessible because my 26' truck has a clearance of 13'1". The power line was just barely over 11 feet. 11 feet may be legal on private property, but in general utility lines are recommended to be between 14 and 18 feet from the ground. This is a common risk that all professional movers encounter, deal with and manage daily without incident. Our experience and skill saved the home, it saved the power lines, it saved risk of injury. It was our basic due diligence. We owed them no less. And despite the poor sanitation we endured, we completed the job. Despite that they asked us to move a fecal matter covered dining chair, a chair which had a broken leg. THEY WANTED TO SAVE IT. Their sofa had to be hoisted from a side deck because the stairway was too narrow (way less than 61" tread to header). 61" being the modern building standard, and the interior thresh-hold was less than 32" and was immediately obstructed upon entry with less than a 96" ceiling. The general order of the home reminded me of a TV show I've seen on A&E but I forget the name.. I've tried my best here to simply respond with facts and subdue my passions and opinions. By definition facts are statements that can be proven or dis-proven. Most of the facts I've shared here are provable with basic elementary school math and common sense observation."

"It's always a pleasure to work for people like [member name removed]. I wish all my customers were like her."