SRO2 Handyman Services

They did a great and an outstanding job/ They were professional and cleaned up their mess after.

One door needed adjustments and because of the failure of the previous installer, I have to purchase another door closure. I am not sure what the outcome will be. I also must return the handle to my storm doors due to Lowe's mistake. The handy mans are mew hires and my previous installer was fired within 2 weeks. Additional money was paid due to Lowe's inability to find order. I am still waiting for more installation duties for this project.

It was fantastic. He was so professional, he was really good, very clean, and quick. I would recommend him to someone else.

BEWARE. <br /> We are not Angie's List members, but we thought it was important that you know about this company.  <br /> Be prepared for deceptive wording on estimates, cost overruns, poor communication, unfriendly service, and the necessity of hiring someone else to fix and finish projects left undone. <br /> My partners and I have managed property for over 20 years. We hired SRO to restore a basement after some flooding. It was sort of an emergency, as all flooding is, but it was not a difficult project. But it was difficult to get SRO to come in with an estimate that fit our budget. And then it was difficult to decipher the wording of the estimate. Did the "total cost" shown, upon which we will be basing our hiring decision, include everything? The owner's voice-mail inbox message was garbled and unclear. This kind of poor communication should have been a warning sign. But they were the best of the bunch, and we needed to get started quickly, so we went with them. Seemed straightforward enough.  <br /> SRO had difficulty with the tenant. To be fair, this can be a tenant who is difficult to please. But most pros can slough it off in a friendly way and get the job done. SRO apparently couldn't. Tenant concerns were met with rude rebuttals and SRO hurried out of there, leaving poorly finished elements of the project. (And, according to the tenant, with a bunch of the tenant's tools.) We had to bring in additional contractors to repair, finish and fix things SRO left unprofessionally done.  <br /> Worse, SRO had a surprise in store for us. After charging the three approved payments covering the estimated (key word) total cost of the project, which we had approved and based upon which we had hired them, SRO went ahead and charged an additional amount to our credit card without alerting us to this charge. This charge turned out to be over 40% of the original estimate cost! What was it for? Additional things, they said! While the project was happening, we were never told there would be additional costs and overruns. If we had been told of overruns, we'd have worked it out professionally, the way we usually do. But SRO charged our card, breaking the bank and blowing the estimate cost, and causing a whole slew of legal hassles to follow on. When we tried to approach SRO to work out some settlement (reverse the charge, finish the job, everyone's happy), we were greeted with derision and outright belligerency. (And then an abrupt hang-up.)  <br /> SRO's "estimates" are just that; beware of big additional charges hidden behind them. And beware of the "pro" who angrily blames a project's budget, and a nitpicky tenant, for slipshod, unfinished work. (Also, you should note that this company goes by various versions of "SRO," one an electrician and one a construction company.)  <br /> If you're thinking of working with SRO, get another estimate from someone else, and go with that other contractor. <br /> <br />