Starkey's Heating & Cooling

a|c needed to be repaired

Great. I called because furnance stopped working. Brian responded quickly and showed me exactly what was wrong. Because it was a crack in the heat exchanger, the furnance had to be replaced, Brian was very knowledgable and explained exactly the options. He quickly got everything needed to repair and up and running, I was only without heat for 1 day, I would recommend him to anyone who needs Heating or AC repairs and installs.

My home requires a 100,000 BTU furnace and he installed an 85,000 BTU furnace. My original furnace was a 100,000 BTU furnace and without explanation he installed the smaller furnace.

Starkey installed an outdoor 1.5 ton Air Temp condenser. The indoor evaporator coil ( part of the old R22 system) was not replaced. Starkey insisted that it did not have to be replaced even though industry practice is to do so, and even though the other companies I bid included replacement in their bids. The indoor evaporator coil was found to be leaking last year in an annual checkup by another company. The service tech filled the system with an additional 2 lbs of R410A. Today the annual checkup found it down 3 lbs and once again I had it refilled. This time I called Starkey to request that he make good on his 10 year parts and 3 years labor guarantee. He refused. Starkey's bid was probably legally fraudulent, since he evidently had no intention of replacing the whole system. The same applies to his "guarantee" since he refuses to honor it. I made a serious mistake contracting with him. I certainly would never do business with him again.

Mr. Starkey installed a new furnace in 10/2018. When the weather got colder in November-December- (before the 'Vortex') I had to place room heaters in each bedroom. The use of room heaters caused me to blow fuses. I had South Hills Electrical install a new 150 electrical panel. While in my home they pointed out that my furnace was not large enough for my home. My old furnace was a 110,00 BTU's and the furnace Starkey installed was only 85,000 BTU's. I had a second heating and cooling company look at the furnace and they also stated that my new furnace was not large enough for my home. I contacted Mr. Starkey and his resolution was to install a new furnace for $2500. I paid almost $4000 for the original furnace. 3

Brian came over to fix our AC and after a couple tries to fix it, he realized we needed a new AC as ours was at the end of life. He sold us an AC at a meaningful price and gave us free installation as he could not fix our original AC after trying a couple of times (paid visits). He came over two more times to service the new AC and it's now been more than 2 years and the AC is running perfectly. We have recommended Brian to our friends and I will be using his services to obtain HVAC services for my rental properties as well. Good, honest service provider.

Fixed it good

First day of winter and our furnace broke down! Even thought it was about 7 pm,Brian was very curtious to talk to and came over to have a look and resolve the issue. He is very knowledgeable in his field and I would highly recommend him.

We were so pleased with Starkey's furnace repair. He installed our furnace last year and all of a sudden this year the fan started making banging noises. Of course it happened on a Friday and of everyone I called including my home warranty, Starkey was able to come the fastest. He came on a Saturday! He didn't even charge us extra for a weekend visit. He was able to bend the part so it would work well enough until he could get a new one through the furnace warranty. He got the part and we were back in shape in just a few days. REALLY appreciate his swift response and quality work. When he did our install last year I wasn't entirely sure if his service was great or just so-so, but he really wowed us! We will definitely recommend for now and in the future.

Great. I felt so secure in what he told me about my service. His price was reasonable and we will absolutely be calling him for all our HVAC needs.

very good, good

I had a leak in my air conditioning system. My system is very old and I know I need a new system but I cant aford a new unit at this time so I just needed my freeon refilled to get me thru the summer. I was hesitate to call anyone because I knew they would tell me this and try to tell me without a new system they couldnt help me. (I only knew about the freeon refill because I have a friend in the field who described to me how to get by until I got a new unit).

After he arrived late (he was not on time, he indicated he had a medical emergency), he used his gas sniffer to inspect the lines which took him about 10 minutes. He was unable to find any of the 6+ gas leaks the the home inspector found with a gas sniffer that he has calibrated yearly. Mr. Starkey indicated that since he didn't find any gas leaks and did not spend much time at my property, that he would honor another plumbing call in the future at no cost. I have made repeated calls and also sent text messages trying to arrange for Mr. Starkey to come back to my property for a number of other plumbing issues. Most of these have gone unanswered. One of the times I called, he did answer and indicated he would call back in 25 minutes, which did not happen.

Punctual and professional.

It went very well. They arrived when they said they would, and the price was very reasonable for the work done. They cleaned up everything, and were very polite and professional.

Brian did show on time. I told him that all the toilet needed was a new seal. I went into the other room and listened as he stopped and started the water into the toilet for 15 minutes. Also, taking two phone calls in this time period. He told me that he would have to go and find the part and that it was an older toilet. He would try to come back by Monday or Tuesday. I told him not to bother I would find someone else to do the work. I knew the toilet was not that old. I drove less than two miles went into a plumbing store got the seal went back home replaced the seal in less than three minutes. I had the toilet fixed by 10:50 and Brian's appointment time was 10 o'clock.

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Superb. The guy arrived right on time, worked quickly and effectively. It was quite a major clog and he had to run quite a bit of snake through. He cleared it out and tested it thoroughly, then recommended treating the drain with enzyme periodically. All is back to normal and working better than ever. Bravo!

Hopefully my experience was an exception. Starkey seems very nice and was cordial through most interactions (except the last when we asked about an exposed hole and he was impatient about explaining it to me). It took lots of back and forth over weeks to get him to measure and assess what he needed, go through all the details of what installation would entail, then finally explain that he needed to charge me $450 more than the stated price I purchased here through Angie's List for a high-efficiency furnace (which really frustrated us but it was getting cold and our other furnace was broken so we were in a bind). The installation finally happened but there were leaks so he came over to seal them with electrical tape. I was glad he was willing to do that, but perhaps it wouldn't have been necessary if it had been sealed to begin with? And too bad it cost more than the advertised price--we went over budget on this. Tore up part of the basement flooring around the furnace too, which I wish he would have warned us about.

Excellent service, responsive, punctual, didn't try to upsell. Highly recommend. My experience with Starkeys was great. He called early that was delayed by another customer and still arrived on time. He came to review work needed and gave me an estimate with options based on needed work. I will be keeping their number for future heat/ac even plumbing needs. [I have hired other bigger Cos. and I will stick with the one that can be trusted.]

Very well - professional, timely and well done

Excellent service, responsive, didn't try to upsell. Highly recommended.

Very satisfied. Quick service, gave great advice, and didn't upsell. Highly recommended.

My experience with Starkeys Heating and Cooling was great. They arrived on time and gave me an estimate with different options depending on what I wanted to go with. When I scheduled install they arrived before I did, and were quick and efficient. I will be keeping their number for future heat/ac needs.

Excellent job