STAR PAINTING & POWER WASHING

When they power washed the house, they also power washed the screens. They were supposed to put them back in within the week, and it has been over a month, and they still havn’t brought them back.

Great! <br />

<p> Do not be taken in by Joe Russo.  He is not as he seems.  As time went by a different scenario began to develop.  Joe Russo told us his painters would start on our house in 2 weeks.  Date should have been  June 27th.  To be fair it rained on some of those days so can understand the delay.  However, I expected Joe to call us to adjust the date but never did.  I called him at end of 2 weeks for new start date.  Joe told me the end of the next week or beginning of next week.  The next week came and went, no call and no show.  We thought they would start on Mon of the next week.  Still no show and no call.  We were ready to leave on Tues to shop for other material we needed for further reno and painters show up.  I called Joe to see why nothing was confirmed prior to them showing up and let him know if they had been 10 min later they would have a wasted trip from Stuart as all would have been locked and unable to enter property.  His explanation was ?he told me end of the week or first of the next week.?  Very poor communication on Joe?s part, not professional at all.  This already did not set well with me and made me anxious. </p> <ol> <ol> <ol> <ol> <ol> <ol> <ol> Painters did not work on Fri, Jul 13, 2012, was told they had something else planned. Found out the next week they painted a dentist office. So much for Joe?s not wanting them to work more than 1 job at a time. Maybe another miscommunication! <br /> <br /> Started painting the interior on Thurs Jul 19th.  We had removed approximately 10 ft of crown moulding in the living and dining area to have repaired.  Explained to the painters we would have that done before they finished if possible and that was to be painted as well.  The moulding was there when Joe did his estimate and was part of the job.  The moulding was completed 3 days before they supposedly finished the interior paint.  This was not painted!!  <br /> <br /> We explained to painters what the agreement was with Joe for the cabinets and vanity - explained to Joe that we wanted cabinets sanded as they were laminate, then  primer paint, and paint with oil base paint.  He had agreed and painter said ?sounds about right?. <br /> <br /> Mon, Jul 23, 2012 must have been ?D? day.  They had been taking their time until today.  They were in a rush to finish the job and actually stayed later to try and finish.  They cleaned everything up and ready to leave without asking if all was ok.  We made them get paint out of van as they had missed several places. <br /> </ol> </ol> </ol> </ol> </ol> </ol> <li> <p>We had painted one set of base cabinet and primed 2 doors.  They missed painting the doors until they were screwed back on base cabinet.  Painter roller painted these and left the door edges with white primer and thought this would be satisfactory!!   They did not sand, or use primer paint on the rest of the cabinets or doors.  Did not use roller for remainder doors (20).  Spray painted the doors outside in 90-93 degree heat and expected it to dry properly.  The doors should have been painted in a controlled environment such as a shop in air conditioning.  Needless to say they turned out horrible and they were placed back on cabinets and expected to pass. Paint bubbled, rough, light and dark places.  I told them they would not do. I told them we were not happy and needed to talk to Joe.  I tried to call several times but got voice mail and no call back.  I tried to call Joe 3 times before they left, got voice mail.</p> </li> <li> <p>Very sloppy in their work.  Did not use plastic to cover furniture, etc.!!  Have found paint on my leather couch, computer, desk, printer, TV stand, TV, etc.   They painted the underside of my new granite counter top in the kitchen and bath with oil base paint.  Why didn?t they use tape to protect? On Tues, Jul 24th I called Joe about 5 or 6 times only to receive his voice mail.  Finally left message that I would give him a bad review on Angie?s list, and do whatever, or go wherever I needed to resolve.  Joe finally called me back (after check was cashed and in his account -  big mistake on my part) and said his people would fix them,  give him a chance to make it right.  Not so!!  I told Joe on the phone I did not know how they would be able to fix the cabinets at this point, he needed to come see what I was talking about.   Joe was a no show.  Joe scheduled Fri, Jul 27, 2012 for the painters to return and resolve.</p> </li> <li> <p>Painters show up on thurs Jul 27th to remove doors and prepare for next day.  They stay for less than 2 hrs as one of the painters is frustrated and we are told they will return on Fri.  Fri was a no show and no call.  I call Joe 11 a.m. leave message asking if they are showing up at all.  Joe has painter call me and give me his excuse.  His truck has something wrong with it but he will be here on Sat.  Sat was a no show, no call.  Called Joe and got voice mail.</p> </li> <li> <p>Painter shows up on Mon around 11 a.m.   I asked if he was going to roller paint the doors, and primer.  I was told no the spray would work this time.  I told him I didn?t think it would be any different  and if not they could redo again.  They had taken the doors off again sanded some places and spray painted again in the heat.  Came out even worse!!!! Not sure if we are going to be able to salvage them at all at this point.  Evidently Joe does not care!!  I tried to call Joe so many times and always got his voice mail.  He called the painter Mon to see if I wanted to talk to him as he had voice mails when he returned from week-end of camping.  Joe, if you were professional, or cared about the quality of work that your painters do, you would contact me and talk to me not your employees!! You would try to work things out and make it right.  You need to give me a refund for at least the cabinets as your painters ruined them. I can?t even get you to come by and see what they have done.  You want the money as you sure cashed that check the same day written, but it seems you do not care about the quality of work.</p> </li> <li> <p>The exterior lights on the patio were painted blue to match old paint.  The painters left lights blue. but painted the base (part connected to house) to match house.  If this was quality work wouldn?t you paint the whole light?  We were told that only what touches the house was painted.</p> </li> <li> <p>The very last day anyone shows up was Tue Jul 31st. One painter arrived around noon and paints inside edge of exterior back door red, and interior of door white.  Said he wasn?t supposed to but he would.  When we told him the moulding was not painted as it should be and the arch in the kitchen needed another coat of paint, he told us he was out of white and gray paint.  Painter put cabinet doors back on.  Next thing we knew he was gone and called it quits.  Very unprofessional!!!!!  Proper thing should have been buy more paint and finish what you were hired to do.</p> </li> <li> <p>The Patio was pressure washed, however, in the painting of the house they spilled the different colors of paint on the patio and left it.  The outside edge of the patio was not pressure washed.  You can see this from the street. Pointed this out to the painter and said it should also painted to match the house.  It was painted to match, however, did not pressure wash.  Just painted over the mold and dirt, looks horrible.  Now the paint and the mold, etc., will have to be removed to fix.</p> </li> <li> <p>Three out of four exterior

They were wonderful, and reasonable. They were punctual, and cleaned up well.

Joe Russo was late coming to perform the estimate.  But, when we finally connected he was very professional and knowledgeable. I was advised that a start date would be flexible and that one job was completed before another was started however I  had to initiate all the calls to find a "start" date "The initial  start date was delayed three days and I had difficulty reaching Mr. Russo  to confirm when he job was going to begin.  He advised me that instead of Monday  the workers would be at my place on Wed. I emptied my china cabinet, removed all breakables and waited for them on Wednesday morning.  When they had not arrived by 9 A.M. I called Mr. Russo.  I received a call back at 12:15 P.M.  He advised me they would be at the apartment on Thursday at 8:30A.   They arrived closer to 9 :15.  In fairness my apartment is an hour from Stuart, Mr Russo''s home base, but I asked if that would. be a problem and was told that Star Painting works in my area. <br /> Once the painters arrived they worked very efficiently and  fast.  There were three men and they completed the job in a day and a half.  They tented all the furniture and breakables,   The returned the large furniture to its proper position.  If I did this again I would remove the pictures from the walls and secure them like the breakables. <br /> The clean up was just fair.  After the painters left,  the floors, mostly tile, needed to be scrubbed and there was spilled paint that I missed during the inspection that needed to be removed.  Again in fairness my floors are shades of white and cream tile about the same color as the paint making spills a challenge to find.   Some of the mirrors and doors also had spilled paint on them.  These spills are easy to remove but also were  visible <br /> Overall the paint job was very good and I would recommend them to friends with the caveat that until they received a confirmed call the day before not to count on a start date. <br /> <br /> Updated 7/17/12: <br /> <br /> Remove him from the list. One of Mr. Russo's employees stole three bracelets from my home.  Mr. Russo has been uncooperative and failed to return any of the detective's phone calls.

Could not give a better recommendation. All details were covered without hesitiation. Thank you for your recommendations!

See above. We found Star Painting/Joe Russo on Angie's List and saw that he was highly recommended. We were only going to be at our recently purchased Florida condo for a few days and wanted to get this job taken care of. We found the gray, printed wallpaper intolerable--and wallpapering walls in a humid climate is never recommended. I called Joe based on the reviews on Angie's List and we talked a few times before our trip to Florida. He always returned calls promptly and was very reassuring about his ability to deliver the work on time. We talked again once we got to Florida and he confirmed that he could have a crew there and would absolutely get the project done. He took the time to draw up a detailed estimate and to go through it with us. We would have liked to pay less, of course, but when we saw how much time the job actually took, with 2 men working hard the entire time, we understood. They did a very professional job, they were pleasant, and they cleaned up their mess afterwards. We're very satisfied.

It was a disaster. I had to have the entire job redone. Every square inch of woodwork had to be resanded and redone. They said the job would take only 4 days. We had a big vaulted ceiling involved and stucco repair so we knew it was a big job. They started the job and by 7 days they were not done and we had to go out of town. When we left on a Thursday my husband came home on a Monday. Joe came to us and wanted to be paid and said they were done. We realized that every inch of the woodwork felt like sand paper. There was paint all over my stairs. They used my foyer to spray and their was paint all over my windows. There was puddles of paint dripping onto my floor in the bathroom. All of the repairs on the ceiling were wavy and were not done right. They damaged my antique piano and I called him immediately. He reassured me he would take care of it. I had 2 contractors put in writing that the job needed to be redone and told me to not pay him. Friday Joe Russo came over and we showed him around and apologized and said it was a disaster and said he never had this problem before. He said he would come back the next week and he would take care of the problem. The next week came and I had to call him and he said he would come the next day and another man arrive named Michael. I showed him around and he said he wasn't able to fix the problem and they needed a big crew with scaffolding. Michael said he would talk to Joe and I have never heard from him again.

It went very well.  We were very satisfied.  They did a nice job.  We had a couple of good painters that came.  We got the best price from him.

Start delayed due to prior job. One man job. Very industrious a bit sloppy. Finished on time.

<strong>Star Painting</strong> really takes pride in their work and in the reputation of the company.  The workmanship is impeccable.  Their painters are all very experienced and it shows with the high quality finished work.  They are competitively prices, reliable, honest and extremely professional.  Their customer service is the best.  I have used other painters in the past and have found that the end result never looks as good as the jobs Star Painting has done for me.  If you are looking for a quality job at a reasonable price don't think twice about using any one other than <strong>Star Painting</strong>.  <strong> Star Painting is the 5+ Star of the local  painters</strong>.

Joe was a pleasure to work with.  He helped with color choices and gave helpful tips and ideas throughout the process.  His price was excellent.  Overall his crew was punctual, friendly and neat.  The painting quality is excellent and the house looks terrific.  We will be using Star Painting for some additional work in the future - I would highly recommend Joe and his crew.

I found Star Painting to be an excellent, honest and fair company.  The two men who painted my house were professional, trustworthy, and honest.  They were neat and organized.  They came in at 8:00AM on a Monday and finished on Tuesday.  They were prompt and work hard.  When they were done, they cleaned up and left the house very neat and clean.

Joe came out and did the estimate and the estimated price is what we paid.  He wouldn't accept any money until we were satisfied.  It was nice to work with a company that takes pride in their craft and in customer satisfaction!

I was very pleased with them. There were two people who worked here for about four days. The first told us that we needed one coat, but they did two coats for less money. I was pleased with them and I would recommend them. They were very clean and cleaned up after themselves. They put things back in order.