Last year, Michael and his team at Stellar Home Improvements remodeled our kitchen and powder room and replaced our entire flooring downstairs with tile and hardwood, removed popcorn from ceilings throughout the house, replaced all interior doors, casings, and baseboards, and painted the entire interior. So of course, our master bathroom, builder's grade tract home circa 1986, started to look even more awful by contrast. Naturally, I called Michael to give us an estimate. Being very thorough, even though we liked Michael's work, we still got bids from 3 other contractors. Michael's was one of the two lowest bids (the highest was 40% more!). Because we trusted Michael's work and workers (Tim, Chet, and Cray), we gave the job to them. <br /> We had finalized almost all the elements of the design and had even bought most of the materials (bathtub, tile, vanity with sink and countertop) before we solicited bids. Michael (and Tim and Chet) did make a couple of helpful suggestions both before and during the process. He also agreed to replace the tile, vanity, and mirror, and add an exhaust fan, to our hall bathroom during the same period. <br /> During the remodel, we went away for a week on vacation. As we had done the previous summer, we entrusted Michael and his wonderful lead worker, Tim, with a key to our home. The evening before we left, we found a leak in our powder room ceiling. We turned off the water and let the guys know. They had to stop work on the remodel and cut open 3 walls to find the source of the leak, which turned out to be a pinhole leak in a corroded pipe upstairs next to one of the bedrooms, completely unrelated to any of the remodeling. The pipe had been run through the insulation of a heating duct by the original builder, and the insulation got thoroughly soaked and resulted in the leak downstairs. They sent photos of all this to us on vacation so that we could approve the repair, and they left the various walls open so that we could see the problem and the repair for ourselves when we returned. Even with fixing the leak, replacing the insulation, etc., they still made sure that the hall bath was completely ready by the time we got home so that our family would not be without a bathroom. <br /> In terms of the main project, Michael and his magicians turned our claustrophobic carpeted (ugh!) master bathroom, that didn't have an entry door but did have a nonworking jacuzzi bathtub with rusted jets, into what my 8 year old calls "paradise on earth". They moved the walk-in closet to the other side of the room to allow for more light and more space, created another small closet, added a door into the bathroom, replaced the jacuzzi with a walk-in doorless shower with tile to the ceiling and a mosaic decorative strip, added a separate bathtub set into a platform, tiled the floor, replaced the vanity, mirror, and lights, installed an exhaust fan, added a can light over the bathtub and in the new closet, added two additional water-safe electrical outlets, and repainted (the old color didn't quite match the tile). <br /> We ran into a few issues other than the leak. The bullnose version of the wall tile that we chose did not have a lot number and despite looking in 5 Lowe's throughout SD County, we couldn't find a close enough match to the regular tile of the same style, manufacturer, and supposedly color. So they had to take some of the regular wall tile and have it fabricated into bullnose. Yes, that was an additional charge, but it couldn't be avoided. Tim took it upon himself when at the fabricators to ask about a backsplash for our crema marfil vanity countertop, because the vanity didn't come with it and we were thinking about doing without. Turns out they had some crema marfil salvage that they were able to fabricate, duplicating the edge style of the vanity. Another additional cost, but much less than if it hadn't been salvage and cheaper in the long run than having to replace drywall if we had opted to omit the backsplash. Then, we ended up changing out the shower floor tile after it was installed. Again, another additional charge that I take full responsibility for. The billing was completely transparent and straightforward - Michael gave us an invoice at the end of each week with numbered items from the original bid marked off. He did buy a few materials - like doors, paint - and those also were put on the invoices. <br /> Because of the added-on job of redoing the hall bathroom and dealing with the leak and redoing the shower floor, the project took 8 weeks rather than the estimated 6, but that was entirely reasonable. I'm sure he would have given us an estimate of 7 weeks if the hall bathroom had been part of the initial estimate, and no one can anticipate leaks or unreasonable homeowners who change their minds. <br /> I recommend Michael enthusiastically for your remodeling needs, since there's nothing left to do in our house. <br /> <br /> <br />