- Residential Work
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96% Recommended
15 Years In Business
Company Details
- Verified Licenses
- Veteran Owned
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Hours
- Mon: Open 24 Hours
- Tue: Open 24 Hours
- Wed: Open 24 Hours
- Thu: Open 24 Hours
- Fri: Open 24 Hours
- Sat: Open 24 Hours
- Sun: Open 24 Hours
View All Details & Credentials
Service Details
Areas of Expertise
- Furnace Repairs & Replacements
- Water Heater Repairs & Replacements
- Air Conditioning Repairs & Replacements
- Indoor Air Quality
- Water Heater Repairs & Replacements
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Warranty Offered
- Trip Charge May Apply
- Credit Cards Accepted
Reviews
Write a Review
Showing 1-10 of 25 results
1.0
Lance S.
Osceola, WI
11/9/2023
Even with the 15% discount for being a Stellar Performance Membership Plan member, their estimated price came back almost exactly 3 times more than 5 other area HVAC companiesâ ¦which were all within $60 from highest to lowest. Joseph told me I had 16 minutes to decide (pressured sales tactics). Many other issues too. I would recommend calling around to other HVAC companies.
Response from Company:
Sorry to hear of your feelings concerning our experience together. You discussed what we charge. We are fairly priced compared to others in the area based on what we include in the repair and service. There are companies in the area that are charging considerably less than we charge. In fact, we are in the process of hiring one of the owners of those companies because he is tired of how hard he has been working and not earning a decent living. He wants out of the business because everyday he found his company getting further into debt. He was just trying to be competitive with other companies around him and found out he couldn't make a living at it. Additionally, when getting the prices from the other companies, did you ask them what their costs were if they were there on the weekend like we were? Were they adding in the cost of the courier to drive the part from the Twin Cities location to Wisconsin so the work could be done the same day. This brings up the fact that, if we were going to give you the "same day" service that we commit to in the Stellar Performance Membership Plan, we needed to contact the supply house right away since they closed in 16 minutes. We gave you, the customer, who is always in charge, the option of doing so, but also said it was up to you if you wanted to wait. As a result of endeavoring to provide you with the ultimate in service, product quality and repair availability, we have been given a one star rating and have been berated. There are very few companies that provide the level of service and the promptness that we provide. It is more expensive for us to offer this type of service. There are different levels of service and professionalism in companies in every type of business, whether it is retail, service or even healthcare. They each have different amounts of overhead based on the level of service they provide. Not all businesses are suited to all people. It seems as though we provide too high a level of service for your needs. Thank you for giving us the chance to serve you! We have only tried to provide you with the best exeperience and service. One last thing: Were the other five companies providing you with a lifetime parts and labor warranty on the service for which they provided you pricing? We do!
5.0
Dick M.
Hudson, WI
6/3/2023
Excellent
5.0
Lori C.
Hudson, WI
3/13/2023
We were very lucky to find Stellar Techs online. There seem to be limited companies that fix boilers. Patrick was fantastic and we look forward to working with him on future maintenance with our heating and air conditioning systems.
5.0
Hope N.
New Richmond, WI
10/24/2022
Very polite! Extremely thorough! Explained everything!
5.0
Greg S.
Hudson, WI
6/8/2021
The representative from stellar was professional and very knowledgeable. He not only solved my air conditioning probably also solved my water softener problem. I ended up purchasing a home maintenance program or theyâ ll come out twice a year and inspect all the major mechanical devices in my house. The price was less than half of what I would pay for the value Iâ m getting. This is a good company and I will recommend them to everyone I know.
5.0
Donn M.
New Richmond, WI
5/25/2021
Great.
5.0
John S.
Houlton, WI
5/2/2021
Joseph came out late afternoon on a Friday and took his time going over the inspection process for the AC unit and explained why he was doing what he was doing. Extremely nice gentleman and thorough. Will definitely ask for Joseph back in the future!
5.0
Lenna S.
Rosemount, MN
4/15/2021
This was a great service. My old furnace had 3 cracks in the heat exchanger, which is quite dangerous risky of carbon monoxide problems. Joseph found the problem, specified a choice of furnaces for me to select from, and ordered it for my installation. He was totally a professional and was no pressure educating me as to what I needed. He came back to install the new furnace and humidifier. With fine technical skills, he did a terrific install and did a complete cleanup after he was done. The order was perfect, the furnace works like a dream, and I am feeling safe and comfortable with my new high efficiency furnace. I look forward to continued great service during the future maintenance support. I highly recommend this company and especially Joseph for their professionalism and competence. Great working with them.
4.0
Frank H.
Hudson, WI
2/15/2021
Good
5.0
Cr H.
Hudson, WI
1/6/2021
Well done and very courteous.
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