Stevens Pools LLC

I signed a contract with Stevens Pools LLC in August 2014 and paid them a down payment.  There was a waiting list and they expected to start on my pool late October/early November.  In mid-September the original salesman disappeared and the owner (Shane Stevens) became the point of contract.  He said his partner left with cash from the company and left the paperwork in disarray.  Shane said he would straighten things out and would build the pool but needed time.  I continued to follow up with Shane.  Early November, his wife called to collect info needed to obtain the building permit.  The day before Thanksgiving, Shane called to say he had the permit.  Twice after this I spoke with Shane to set a date for him to bring the permit and start work.  Both dates past and no one ever showed up.  After numerous calls in December, Shane finally called back in mid-January.  Said he was in the hospital in December and couldn't return my calls.  Said he was too backed up with his own work to build my pool and also said he didn't have the bonding to build in my county.  I've asked for my deposit back with no response.  Turns out he never obtained the permit as he claimed repeatedly.  There is another review on Angie's List with this same basic story. <br /> Shane has reopened Stevens Pools under a new name of Stevens Pools The Second Generation.  Don't let the 35+ years of operation and his "piece of mind guarantee" fool you into thinking this is someone that you can trust.

The service was rescheduled several times due to rain but the employees did not arrive until 10:30 am on the day that they finally committed to doing the job. They ended up getting caught in the rain anyway because they arrived so late to start the job.  When they finally came to do the job, they were very personable but did not have their truck or tools and asked to borrow mine. They broke my saw while cutting the old metal siding. Needless to say, I was not impressed. <br />

<strong> we have the pool for for 8 years and when we called for any issue or problem Shane repairs it promptly and no charge.<br /> they are the best in the business  </strong> <br />

The pool build will start sometime in June, I will return with the results! <br />Overall, I did get a swimming pool built, but it took almost a year, several days at a time would go by without hearing from the builder. He would use the money we paid him for our pool to work on other people's pools. I understand the economy was rough on him, but it turned it into something rough on us. Very difficult build, very frustrating! <br />

On 11/20/12 our pool heater was not working, so we called Stevens for advise. Our grand childern were coming over to swim. In ten mins he came over to look what was wrong. THEY WALK ON WATER. If you need a pool go to them. <br />

Back in 2005 I was a little under educated when it came to having a pool built.  I shopped around and had over 8 different pool builders sit with me and go over every sort of option there was to have on a pool.  If you wanted simplicity, you could have that as well.  Needless to say, I went on gut feeling after the interviews of builders and put my faith in Stevens Pools to build my pool in the subdivision of Oakstead.  I wasn't disappointed with that pool, which is why when I moved in 2008, I had Stevens Pools build my second pool within the subdivision of Asbel Creek.  What I was able to dream on paper came to life in a matter of 5 short weeks.  I truly would recommend Stevens Pools with all my pool needs.