Straight Up Contracting

Once stared, the job was completed very quickly and porch looks fantastic. Porch is now safe and should last for many years. Pat recommended composite deck boards - and suggested great color as well. Will consider using same contractor for future projects. One critique - contractor needs to keep customers informed of delays and anticipated new start dates. Was to start on or about 9/30 and was not started until 11/1.

On January 29, 2020 I paid Pat Loucks of Straight Up contracting half of the cost ($2,750) to repair my porch. Pat Loucks failed to communicate with me after he received the deposit of $2,750. I had to initiate communication and each time he returned my call he would tell me that he was going to start in two weeks. These limited conversations happened before the COVID pandemic occurred. When the economy opened back up (in June), I called him again to get a start date. Once again, he told me in a couple of weeks. On September 7 2020, I filed a complaint with the Better Business Bureau (ID # 14740947). On December 2, 2020 the Better Business Bureau had to close the complaint because Pat Loucks wouldn't respond to it. The Better Business Bureau recommended that I take Pat Loucks to civil court and sue for my money back. They are going to make a negative change to Pat Loucks BBB rating. I will file civil charges (at minimum) to get my money back. Please take him out of your directory so that he doesn't steal from anyone else. His behavior might be indicative of a wider scam that may lead to criminal charges.

He was great facilitating the house. The reason I gave the review, this days customer is not there anymore but this guy was prompt. He did what he said he was gonna do.

It was awesome. They were well mannered. They got the job done. They were clean. They were organized. They were good. They walked me through the process, step by step. They did a phenomenal job. They were respectable. It was very reasonable. They weren't pushy. They gave me time to think about it. They were professional.

My daughter recently bought a house and I needed a contractor to go through it with me. I called Straight up Contracting. He called me right back. Pat was very knowledgeable and kind enough to go through a list of repairs that needed to be done and put them in order from least critical to most critical. After completing the list of repairs, we were so pleased with Pat's work performance and attention to detail that we hired him to build a deck from the dining room. These day's quality customer service is hard to find, Straight Up Contracting was punctual, attentive and a pleasure to work with.

Excellent customer service, and great prices. Came right away, and did an amazing job.

Went very well very professional walked me through every step awesome communication very clean and organized i definitely will be using straight up Contracting again in my up coming projects and would recommend them to anyone..

Excellent. Pat Loukes called "minutes" after we placed a call to Angie's List. He responded quickly. He came over shortly after the call and inspected the damaged roof and promised someone would be there the next morning. That next morning, two of his men worked diligently and replaced the damaged shingles (in the winter months). This job was done fast and well. Very efficient and professional. He is easy to work with and cares. We highly recommend Straight Up Contracting to anyone. Pat is very sincere and professional. He cares about his work and follows up.