Missouri City Fence

"We appreciate the overall great review as well at the feed back that helps to serve all our customers better. We will address the issues identified. We are thrilled that the end result, in spite of a few bumps along the way, was exactly what you wanted. Linda Scott, President"

"We are sorry that the customer was unhappy with our timeline of installation. We have had an unusually wet first quarter and it has delayed all our work. This customer did not email and request a refund as we would have done so immediately. However due to so many delayed jobs communications have been less than stellar. For that we sincerely apologize. I will contact the customer on Monday to discuss the pickets he wants replaced. We strive for perfection and sometimes fail but our positve reviews have continued to out weight the poor ones. This constructive feedback is the only way we can approve our performance. Linda Scott"

"Thank you very much for taking the time to share your experience with our company. We recognize that we can never improve if we don't know what we do wrong or continue to give good service if we don't hear what worked. It was as much a pleasure working for you as you feel it was working for us. Thanks again for your kind words and enjoy your new fence. Linda Scott, President"

"Thanks for taking the time to give us your feedback. We will address our punctuality issue so that it won't be an issue for other customers. Enjoy your fence and thanks for you positive feedback. Linda Scott, President"

"This customer was so easy to work with. We installed a new product that allows her to see who is at her gate from a long distance without binoculars and let them if she wants to. The final front gate had two stars and was beautiful. Thanks for such a great review and you deserve all A's too."

"As a business owner and a busy person as we all are these days I never take for granted our customers who take the time to say something nice about us. We love what we do and want every customer to have an excellent experience. Thanks for letting us know when we get it right. Linda Scott President"

"We love our Angie's List customers. Thanks for the great review we hope you will love your fence for a long time. Don't forget you have a one year warranty. Thanks for taking the time to review us here as with everyone's busy schedules we recognize that is hard to take time to tell us how we did especially if we did it right. Linda Scott"

"Thanks for taking time from your busy day to get us feedback. We appreciate your business and hope that you will refer us to a friend or two. Linda Scott"

"This job was a two neighbor shared fence. The down payment received by the customer that wrote this review was received as she stated. However, the neighbor did not get his down payment until 10 days (two weeks) after this customer. So bearing in mind that we don't start production until this time the job was completed in three (3) weeks with a minimum of 5 rain out days during this time. Stating that we went MIA is not accurate at the salesman and our installation team lead were at the job site a minimum of 3 times during this period at the job had some unique aspects that we wanted to make sure we did right the first time. We apologize if there seemed to be a communication problem. We worked very hard to stay in contact with the customer and will acknowledge that we assumed that the neighbors were in contact and she was aware that her neighbor didn't contact us for the first 10 days. I am please to state that yesterday we received a call from her neighbor who could not say enough nice things about our fence, professionalism and quality of the end product. We have asked him to write a review and hope that you will see that soon either here or at Google Plus. We stand behind all our actions except the assumption the this customer knew that our start of 2- 3 weeks was based on both down payments being received and that her neighbors busy schedule delayed us."

"We appreciate this customers opinion of the work done for her and can somewhat understand her concerns. I won't make excuses for her unhappiness but I will clarify for any potential customers. First, the representative that helped her is no longer with our firm as we discovered that he was unable clarify reasonable expectations of what the finish product would look like. In the case of this customer, we were asked to remove an old existing chain link fence. As anyone who has owned a chain link fence, overtime vines, grass and even trees have been known to grow into them. In this case the entire back fence line was completed woven through with growth. This growth can serve to disguise any gaps at the base of the fence line. In addition, once the entire fence lines dirt is disturbed by pulling our and moving around growth the ground becomes uneven. We all like to think of Houston as flat but it is not level. The customers greatest concerns after the fence was installed was that there were gaps along the back fence line. As there is no easy way for us to move or fill in the gaps we were trying to find a solution outside the box. The expectation was not explained to the customer by her sales rep that to have the fence level at the top it would also be level at the bottom and that the bottom of the fence would be at the highest elevation. We spent many conversations as well as visits to her home to try to resolve this problem and the customer chose to receive a discount on her fence which we have paid and to resolve this issue herself. I would like to defend out communications with her as we shared many phone calls, meetings at her home and ideas for resolution with her. The fence we built were exactly per her specifications and looked beautiful when finished. I'm not sure how she resolved her problems but I do know that in a very short period of time nature will resolve most of her issues. I agree that we failed in creating the appropriate expectations prior to installation but we did seriously address every concern after the fact and even monetarily compensated her for her trouble. I'm not sure what else we could have done. We appreciate every customers business as we know they have choices and wish that every customers experience could be an A+. This time it didn't happen. But we take every bad review and use it as a training tool for our salesmen."