Sunshine Gutters

"I hope this message finds you well. I wanted to take a moment to address your recent concerns regarding the gutters that were delivered to your property following our meeting on June 11, 2025. As you know, Zack from our team promptly sent over the proposal, which you signed on June 18, 2025. I appreciate your interest in aligning the new gutters with your existing system. However, I understand that you are dissatisfied with the small round curve on the lip of the gutters, a characteristic inherent to how these items are produced from our gutter machine. I would like to emphasize that the gutters delivered to your site are indeed the correct size and intended specifications, ready for installation. Unfortunately, sourcing products that match the unique specifications of your existing system may result in multiple seams due to the limitation of off-the-shelf pieces being available in standard lengths of 20', 25', and 30'. Furthermore, I would like to remind you that the standard construction contract you signed includes a clause allowing for cancellation within a three-day grace period, after which the deposit becomes non-refundable. This policy is necessary as the deposit is allocated towards the upfront costs of material procurement and delivery. Although the restocking fee of $230 is typically charged for canceled orders following material delivery, Sunshine Gutters has elected to waive this fee to further demonstrate our commitment to your satisfaction. The gutters that were delivered to (Consumer name removed ) location approximately three months ago. As you are aware, we are currently dealing with an ongoing dispute stemming from a chargeback initiated by (Consumer name removed ) We are actively challenging this chargeback, and our dispute with the credit company is still in process. I want to assure you that we have taken every necessary step to resolve this situation. I have compiled and submitted all relevant documentation to the merchant, including signatures, photographs, product specifications, as well as details about the sizes and styles of the gutters delivered. This comprehensive submission should help in addressing the issue and expediting the resolution. At this moment, we are unable to arrange for the collection of the materials from (Consumer name removed ) property, as the dispute remains unresolved. We understand that this may be causing inconvenience, and we sincerely apologize for any disruption this may have caused for both(Consumer name removed ) and your operations. Once the credit company provides us with an authorization to close this case, we will be ready to proceed. If (Consumer name removed ) still wishes for us to collect the gutters from her property, we will be more than happy to coordinate the pickup at her convenience. We were genuinely excited to execute your project as outlined, which included the installation of a standard 7" fascia. If you have any further questions or there is anything else I can assist you with, please don?t hesitate to reach out. Thank you for your understanding."