Superior Doors & Services

Actual company name is EG DOORS AND WINDOWS, LLC Beware they stole our money Casem and Salah Elgamil. Please do your research. We hired them to install a door which Casey told me would be done within three weeks. They deposited our check May 11th, then proceeded not to show up for install or even call to advise they could not make it. This not showing up happened 5 times (each time a new excuse was made up). We decided after over two months we were going to break our contract and ask for our deposit back since no labor had been completed, Casem advised us that Salah would give us the deposit back since he is the "owner" so we went to the office and Salah refused to return our deposit and Salah told us we would have to go to the court to get our money back. There are currently several cases against this company, from Brevard public records BECA Splash - Brevard County Clerk of Court stating Casem owes $150,000 in deposits to customers that have not received work and complains with planning and development as well.

replaced all windows and door inserts

Superior Doors &Services Avoid at all costs!!! I have just experience the worst customer service I have ever experienced from a local (Cocoa) company. Superior doors & services management surprises me that they are still in business. #1. Casey Elgamil (owner) was three hours late for his appointment to give me an estimate. I called the office several times during my wait, each time I was told he would be there in 20 minutes. When he arrived he was very rude. No one from the office ever informed me of a delay. #1.a. My mistake: I gave him a deposit for a custom Hurricane rated sliding door. #2. Superior doors office calls to schedule an installation of the door approximately a week in advance. Two days prior to the install I call to check they have the door and I am told ‘yes we are on schedule for 9am.’ #3. At 5 pm Monday the day before Installation, ‘Sorry but we don’t have the door, we will get it tomorrow will install it Wednesday!’ #4. Wednesday ( day 2) SAME ACT no one shows up, they failed to call the distributor to have my door delivered to their shop, and NO ONE CALLED THE CUSTOMER TO LET THEM KNOW THEY SCREWED UP AGAIN. #5. Finally (day 3) I initiate an early call to the office. ‘Your door is on the truck and they are headed to your address, but they have to stop for gas.’ The installer and his helper arrive in two trucks. The installer ‘Juan’ has been installing doors for more than 20 years. He appeared to be a very good window/door mechanic. Minimal damage to my stucco around the door opening. Caulked all the joints. Great install. #6. Friday, the office called to schedule the CB building inspection for this Monday morning. I called CB building department when no one came to inspect! They said ‘We don’t show any inspection scheduled for your permit. No one called us, would you like an inspection tomorrow morning?’ “yes please” MY TIME IS VALUABLE TO ME. I’M THE ONE WHO IS SIGNING THE CHECK! I HAVE WASTED AT LEAST 8 HOURS AND HAD TO RESCHEDULE SEVERAL DAYS ACTIVITIES.

Worst service ever, stay away!!!! They installed and painted a front door for us. Installation is very bad with gapping between the door and the wall on one side. Painting is horrible, we have been trying to get them to fix the paint for the last 5-6 months, they are blaming the bad painting job on the kind of wood, very unprofessional and they really don’t care. They aggravated me today and I gave up on them, but I am so angry. Photos are attached to show the bad quality work they do. Never deal with them again.

Superior Doors was great in getting us exactly what we needed for our hurricane windows and at a very good price. Other stores told us it would take months longer than it did with Superior. The windows came in right on schedule and were installed within a week. We had some trouble with the first home inspector not understanding how to operate them correctly, but Casey came out personally twice to meet with 2 different inspectors and resolved the issue, at no additional expense to us. We’ve had the windows through this entire hurricane season and couldn’t be happier. We live near a train crossing and the noise is now unnoticeable. Our electric bill has also gone down significantly, even during the very hot summer we just had. I would highly recommend Superior Doors for hurricane windows.

I was disappointed. Originally the owner came out to measure the windows. The quality of the windows is very good, but the follow up is terrible. I had to play phone tag with them for months to get the screens installed. They said that they dropped off the screens outside our windows, and supposedly they were stolen, but I finally got my screens. I had to call them so many times and even visit their store to get them to do something about the screens. It was finally the secretary who pushed to get the screens installed and was actually the only person to mention that the windows needed to be inspected. I would not recommend this company, their follow through is disappointing. We want to have more windows installed but due to their disorganization we will be finding another company.

Poorly. Was quoted $165 for the entire window, paid $165 for a 1/4 of the window. RTV was left smeared on glass visit-1 for the customer to clean. Was later told that we were suppose to wait 24 hours; except no one advised that. Glass debris was found on the floor, inside and had to be cleaned too. Soon thereafter the new glass developed a crack. The glass tech came out (visit-2) and replaced it only to give us another pane with a potential crack or deep scratch. During the course of coordinating visit-3 to verify crack or scratch the office manger did call to remind of the 11:30-12:00 appointment on the following day; which was appreciated. On that day, customer arrived home from work at 11:28 Hrs. No one showed up by 12:14. Customer had driven 30 minutes from work. Customer left a note on the front door about being late and returned to work never to hear from the company again; no follow-up, no apology. There are more details, but this is the overview. It absolutely should not take 3+ visits to replace one pane of glass - far too painful; we simply wanted a minor glass job done right the first time, which is why we use Angie's List routinely after getting burned by a grout vendor.

Superior came out and provided a detailed proposal. We gave them a check for half of the cost. When they came to install, they added an additional amount of $372. When we advised them that that is not the price we agreed on, they pulled the crew. After numerous phone calls they came and finished the door installation, but not without paying an additional amount. In addition they still did not complete the seal of the door. Had to call again numerous times to get them to finish the seal. The building inspector had to come multiple times to give final approval. We recently loosed the storm door which revealed a large gap in the seal trim, which was not previously noticeable, since they hung the storm door to conceal the problem. We have been calling them to come out and fix the problem, but have had not success.

Everything went fine. There are different window crews but we preferred Juan and Jose. Casey was our point person & President of the company & he was always there to take care of any problems or issues. Our house has been totally transformed & we are looking forward to saving on our energy bill.

I called in the morning and by the afternoon, two gentlemen showed up with the materials on their truck. After 30 minutes they had removed the broken pane and replaced it with a brand new piece of glass. The window looks great and now I know it will pass inspection!

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The windows were installed on the west wing of the Community Woman's Club at 5 Rosa Jones Drive at the south end of Cocoa Village in Florida.  They gave us an excellent price and did a very good job.  The windows are very good quality and it was a fairly difficult job since the building is over 50 years old.  We would be happy to recommend them. <br />

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Job went well. Would not use them again. Work was excellent but customer service could have been much better.

Very professional estimate and installation process. The installers arrived on time, were very careful not to make a mess, and got the whole thing done in one day! <br />

The crew arrived on time, and finished in less time than estimated.  Cleanup was thorough.  Sales rep came by for final inspection and signoff. <br />

Great Service, Prompt delivery.  Very professional <br />

excellent, quoted me a price and date of service. they are on time and right on the money with estimate. cleaned up the mess before they left. <br />

Initial phone contact was very pleasant. The agent was very knowledgeable and was able to give a rough estimate of costs prior to sending a crew.  I was given an appointment for that day and I thought it was just for an estimate, but the crew brought the materials with them and the repair was made on the spot.  I would definitely recommend Superior for a window repair. <br />

Overall we are happy with the service on replacing our door and repairing the windows. We were convinced that we needed to replace the windows but Superior Windows and Doors were able to repair the windows saving us thousands of dollars. The replacement door looks perfect and the job site was left clean. They also took away the old door. The price was reasonable too. <br />

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It went well.

They came out Thursday with the wrong piece of glass, our fault we told them the wrong color. They said they would be back on Friday at the end of the day. Friday came and went with no service and no contact from the company. <br /> No service Saturday or Sunday. and quot;First thingand quot; Monday was after 9 o'clock. <br /> The repair is fair. The mitering of the pieces has large gaps at the top. <br /> Quotes for garage door and front door seem very high. <br />

The guys showed up in the time frame given and went right to work. They were polite and efficient. Everything was done quickly and included a lesson on how to spray silicone in balancer area to prolong their life! We will definitely use them again and refer them to others. Even the schedulers are very nice. <br />