SURE CLEAN CHIMNEY & MASONRY SERVICE

I didn't submit this review when the work was done because, frankly, I was tired of the whole ordeal and speechless. Let's just say the communication was horrible and the scheduling was a nightmare. Overpromised and underdelivered. It was a simple task - replace 9 firebrick in the bottom of my fireplace. I took two days off work and sat home and entire Saturday waiting for someone to show up to do the work as/when promised and they never showed. Finally got someone out to do the work late afternoon on a weeknight. He showed up without all the tools to do the job and had to borrow stuff from me to do it. I asked how long the masonry needed to cure before I could use the fireplace and he said, "I don't know anything about fireplaces, you'll have to google it." Then, about a week after the job was completed the guy contacted me to say he didn't charge me enough and he was going to have to charge more. I called and talked to the owner who said I wouldn't have to pay. I asked for someone to come out and inspect the work because I didn't trust that the guy knew what he was doing (besides not knowing the answer to my question, he acted like he was drunk or high.) Nobody ever came out to inspect the work. Finally, after several weeks, I broke down to use the fireplace. Here it is a little over a year later and I'm seeing cracks in the new masonry. I would not use this place again.

chimney cleaned and inspected.

Demoed kitchen and replaced cabinets. They subcontracted the job since it's not their forte. The person doing the tiling thought they were running the job and they messed up my cabinets at the end and didn't do good detailed work. Overall they tried to make it right but were complaining that they underbid the job so they couldn't clean the tile they installed, repair the grout that was missing or align the door pulls on the cabinet that were crooked. I would not recommend using them for detail indoor work - I realize they are a masonry company and won't be using one again for kitchen remodels.

This company repaired my damaged concrete porch. It is the second time I have used their services. They are reliable, efficient, provide high quality work, and have excellent customer service. I highly recommend them if you need any masonry work done.

We had Sure Clean some out to redo our tile in the laundry room and half bath. The field project manager came in and provided us a quote and discussed our options. We decided to move forward with the company and provided a deposit. They came in and started the tile work, took longer than expected but there were some things that needed to be addressed so not a big deal. The tile work itself was fine, no issues, but the project manager never came in to check the work throughout the install and it was clear that he wasn't communicating effectively with the tile guy either. When the tile was finally finished, the PM came in and was moving the laundry machines (6 months old) back into the room, he dropped the washer and put an huge gash in our wood floor and ruined the door on the washer. Its hard to see in the picture but the entire door was scratched/scuffed and the door was pushed in so its now concave and I can't pop it back out. I now have a dryer with a door that is convex and another thats concave...it's winking at me every time I walk into the room...bonus. The PM never apologized, his response was that "we really need to stop moving appliances, too much risk." He also said he would mail us a check for the damages and never followed through. I had our original flooring company come in to provide an estimate to fix the floors which I've attached. I have 2 options, $600 to replace the boards with the expectation that it won't match perfectly or to redo the floors for 1000s. Long story short, this job was terrible and we regret working with this company. I would strongly advise you to stay away.

Great. They did a wonderful job exactly as promised and didn’t try to sell me anything extra.

Shane came out and gave me a free estimate. He was punctual, got the work done when he said it would be done, and was very professional throughout the job. He matched the bricks almost exactly, and my chimney looks as good as new. For the work done, it was a very reasonable price for a high quality job. I'll definitely be using Sure Clean in the future if I have any masonry issues.

He had given me a time when the work would be done. I wasn't home when he did the work as I was at work but I arrived home right around the time he finished, so I didn't get to see what he actually did. About a week after the work was done the mortar in the section on the back of the house was coming loose and falling out. I attempted to call him and left messages probably 20 times before he answered my call when I called from a different number. He said that he thought I was just looking to have more work done and hadn't responded because he'd been busy. He said he'd come by when he was in my area, but weeks would go by with no word from him. I would call again and I would again get no response. I've gotten a quote from another provider to fix the issues he created but I would really like him to just come fix the problems himself.

First off..Shane the owner is NOT a brick mason...he tricked us into thinking he was the guy doing the job..when it came time to do the job..Shane was nowhere to be found. .A guy pulls up in a b old beater van by himself and tells me he is the mason....he has some ladders and scaffolding in his van...he gets up there and tears the chimney down and leaves all the brick chips and old motar in my gutters and let's it harden up which blocks my downspouts...he does a shoddy job laying the chimney because all the joists are off and lined up with each other .He leaves a mess of brick chips and motor all over my yard and roof...then he puts on the flashing to high and never caulks it to the roof...it leaks now worse than before..so bad that in my family room where the chimney is my drywall is all cracking and falling through to the flook because of the worsening of the leak...now I havery to get a drywall to replace 20 by 20 foot of drywall....it has been a nightmare....Shane would not return any calls to me and has avoided any contact. ..I had to call Coomer roofing to come out and fix the problem. ..PLEASE DON'T HIRE THESE IDIOTS..they are hacks who have no business doing any chimney or roofing work

It went well, the work was completed as stated and in the time frame promised. Shane even took the extra effort to find bricks that matched as close to our painted brick as possible.

Shane was great to work with! He was responsive, on time, and the bricks are matched perfectly and repaired. I would recommend and use again!

He arrived on-time and sealed the chimney.  He also tightned the chimney cap that the roofers apparently did not securely attach when replacing the roof this summer.  He did the service in the time expected. <br />

I was not in any specific in a hurry to have the job started so no specific start date was agreed to. I did ask to keep me informed as to when they would start. They showed up unannounced on a day I had another contractor on site (and in close proximity) and that contractor's work was damaged by a piece of falling debris from Sure Clean work. This could have been prevented if better communication had existed and the work maybe delayed.

Shane was helpful and informative. They guaranty their work and we are very satisfied with how the chimney looks.

Puntcual, pleasant and completed the job in a timely fashion.

I would not use again.

He was very good. He was very helpful in trying to solve the problem in a clogged dryer vent. So in addition to cleaning our chimney and dryer vent he assisted us in exploring the possibility of installing some downspouts. We feel this was a good recommendation. Also, when he was on the chimney he noticed deterioration and he took photos of the condition. He replaced the collar and removed rust then repainted the whole chimney top. This was problem that could have caused roof damage later. I was impressed with his findings and his photos were convincing. The chimney cleaning was under $100 and the roof repair was approximately $400. His pricing was in accordance with his estimates which was important to me.

He and his helper walked by the house and offered to do some work on my chimney. The helper did a good job.

They offered a free estimate and provided photos of what needed to be fixed. They completed the job at the estimated price even though they needed to replace more bricks than thought. They schedule the work within a week and said it would take several hours and it did because they took off the old crown and replaced six bricks and came out several hours to seal the chimney. They did a great job on cleanup after words.

unknown

NO GO AHEAD ON THE PHONE. HE CAME TO CLEAN THE CHIMNEY LAST YEAR. HE CHARGED ME $100.00. HE SAID I NEEDED WORK DONE. I TOLD HIM I CAN'T AFFORD IT AND WILL LEAVE IT. HE CALLED 8 MONTHS LATER AND ASKED IF I REMEMBERED HIM. HE SAID I NEEDED TUCKPOINTING AND WANTED TO KNOW IF I HAD 6 BRICKS. I TOLD HIM I DIDN'T WANT THIS DONE NOW, AND HE SHOWED UP AND DID THE WORK AND LEFT ME THE BILL. HE LEFT MY HOSE ON ALL NIGHT AND LEFT MUD ALL OVER THE DOOR. I HAD A TERRIBLE MESS THIS MORNING. HE IS THE MOST UNPROFESSIONAL WORKER I'VE EVER HAD.

WORK WAS PROFESSIONALLY DONE. CAME OUT ON A SATURDAY AND SUNDAY DUE TO IT BEING AN URGENT REQUEST. SHANE WAS PROFESSIONAL AND POINTED OUT ADDITIONAL NEEDS. HE WENT ABOVE AND BEYOND IN MY OPINION BY OFFERING TO PAINT OVER THE CAULK THAT SEALED THE CRACK ALONG THE CHIMNEY. WE ACTUALLY HAD HIM COME OUT AGAIN TO INSPECT AND CLEAN A CHIMNEY IN OUR NEW HOUSE.

GREAT, SHANE CALLED ME BACK IMMEDIATELY AND SET AN APPOINTMENT FOR THE SAME DAY TO DO AN ESTIMATE. THE PRICE WAS VERY REASONABLE, AND THE WORK WAS DONE AT THE ARRANGED TIME.

HE DOES A GREAT JOB. HE DOES IT EVERY YEAR FOR ME, AND EVEN CLEANS THE FIREPLACES.

CALLED THIS MORNING AND HE CAME RIGHT OUT. NONE OF THE OTHER PROVIDERS CONTACTED COULD GIVE THAT QUICK SERVICE.