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Mass IT Pro Solution LLC

Computer Network or Wiring Install or Repair, Computer Repair, Troubleshooting or Upgrades - For Business, Commercial Computer Network or Wiring Installation or Repair Service,

About us

Mass IT Pro Solution LLC provides on site and remote IT support for homeowners and small businesses across Massachusetts. We fix slow and unstable PCs and Macs, malware and virus issues, WiFi dropouts, printer setup, email problems, new computer setup, and data backup and recovery. For small businesses, we handle network wiring and clean rack organization, network optimization, Microsoft 365 support, security hardening, backup planning, and ongoing managed IT and cybersecurity to reduce downtime and protect data. (Ask about our FREE comprehensive on-site security assessment today!) You get fast response, clear communication, and a straightforward plan before work begins. On site visits include a $99 diagnostic that is credited back when you approve the repair. Pickup and drop off is available for shop work. We also build secure WordPress websites that look great on mobile and help local Massachusetts businesses turn visitors into calls.

Business highlights

Emergency services offered

Memberships & Affiliations

Networking / Low Voltage / Structured Cabling

Amenities

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • CreditCard
Reviews
5.018 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%

Filter reviews by service

Showing 1-18 of 18 reviews
Mark W.
Jun 2026
5.0
Computer Repair, Troubleshooting or Upgrade Service
$140,000
Mass IT quickly picked up my computer at the time scheduled. Same day as I contacted them. Quoted repair and delivered back to me quickly. They made sure sensitive data was conserved and confirmed it worked as I needed it to when the lap top was returned.
Response from Mass IT Pro Solution LLC
"Mark, thank you for your 5-star review. We appreciate you taking the time to share your experience with Mass IT Pro Solution. We are glad our team was able to provide timely service, complete the repair, and verify that the computer was functioning properly before it was returned. Protecting customer data and confirming the device meets the customer?s needs are important parts of our repair process. Thank you again for choosing Mass IT Pro Solution."

Barbara S.
May 2026
5.0
Computer Repair, Troubleshooting or Upgrade Service
Yes, I recommend this pro
He is very experience. He is done this for 15 years, but also very excellent. he was also very personable. He is very nice. He explained everything very clearly and he was very patient answering my question in the plural. He really wanted to do things completely and correctly. Without taking any shortcuts he wanted to do this the right way. He tested everything that he had done to make sure of that.
Response from Mass IT Pro Solution LLC
"Barbara, thank you so much for taking the time to leave such a detailed and thoughtful review. We truly appreciate your kind words. We?re glad Vicky was able to explain everything clearly, answer your questions patiently, and make sure the work was completed properly without shortcuts. That level of care and thoroughness is exactly what we want every customer to experience. Thank you again for trusting Mass IT Pro Solution. It was a pleasure helping you."

Tyler N.
May 2026
5.0
Google Review
Mass IT was fantastic to work with. Their support and quality of work is exceptional. They helped me get my website up and running as well as made it professional and easy to navigate. I highly recommend Mass IT for anyone looking for a personable and reliable experience and service.

Dean H.
May 2026
5.0
Computer Repair, Troubleshooting or Upgrade Service
Excellent, friendly and very confident
Response from Mass IT Pro Solution LLC
"Dean, thank you so much for the 5-star review. We truly appreciate your kind words and are glad you had an excellent experience with our service. It was a pleasure helping with your computer repair and troubleshooting needs. Thank you for trusting Mass IT Pro Solution."

Lawrence D.
May 2026
5.0
Computer Repair, Troubleshooting or Upgrade Service
$389
Vicky was thorough and gentlemanly, and everything is now working
Response from Mass IT Pro Solution LLC
"Lawrence, thank you so much for the kind review. We?re glad Vicky was able to help thoroughly and get everything working again. We truly appreciate you choosing Mass IT Pro Solution and taking the time to share your experience."

Carol M.
Apr 2026
5.0
Computer Repair, Troubleshooting or Upgrade Service
$225
Same day service. Very nice technician. Solved my printer issues. Very knowledgeable tech. I will use them again
Response from Mass IT Pro Solution LLC
"Carol, thank you for the thoughtful review. We?re glad we could help resolve the printer issue and that you had a positive experience with the service. We truly appreciate your trust in Mass IT Pro Solution and look forward to helping again whenever needed."

K
Mar 2026
5.0
Google Review
Vickey did a great job. Mass IT is the best!

Larry E.
Mar 2026
5.0
Google Review
Mass IT Pro Solution did an excellent job upgrading my business accounting workstation from Windows 10 to Windows 11. The technician handled Microsoft 365 setup, Outlook PST migration, and secure data transfer with no issues. They also set up a QuickBooks multi-user environment with a new host machine, which is running smoothly. Our systems are now protected with managed endpoint security, remote monitoring, and patching. If you are looking for reliable managed IT services or small business IT support in Boston, I highly recommend Mass IT Pro Solution. Professional, efficient, and knowledgeable.

Barry S.
Mar 2026
5.0
Computer Repair, Troubleshooting or Upgrade Service
$250
Very quick response. Jumped right in...assessed the situation and resolved it quickly.
Response from Mass IT Pro Solution LLC
"Thank you, Barry, for your 5 star review and for trusting Mass IT Pro Solution with your computer repair and troubleshooting service. We are happy to hear our quick response and problem solving made a difference. Our team is proud to provide dependable computer repair, tech support, workstation help, and IT services for home and business clients in Grafton, MA and across Massachusetts. We truly appreciate your support and look forward to helping again whenever you need us."

Eleanor L.
Mar 2026
5.0
Computer Repair, Troubleshooting or Upgrade Service
$850
Customer service great; spent a lot of time and very thorough with explanations;
Response from Mass IT Pro Solution LLC
"Thank you, Eleanor. We are glad we could help make your new computer setup easy and stress free, including transferring your data, setting up your printer, installing the applications you needed, and making sure everything was working properly. We truly appreciate your kind words and your trust in Mass IT Pro Solution."

Chris R.
Mar 2026
5.0
Computer Repair, Troubleshooting or Upgrade Service
They did exactly what I needed and were patient with me and my old slow computer.
Response from Mass IT Pro Solution LLC
"Thank you, Chris. We are glad we were able to provide the exact support you needed and make the process smooth and stress free. We understand how frustrating an older slow computer can be, and we appreciate the opportunity to help. Thank you for choosing Mass IT Pro Solution."

Noam B.
Feb 2026
5.0
Computer Repair, Troubleshooting or Upgrade Service
$500
The team at MASS IT had someone on-site for me the same day I called. They took less than a week on an issue that initially appeared to need about double that time. I was routinely impressed by their responsiveness and professionalism. I highly recommend them for anyone seeking help with complex computer repair or assembly.
Response from Mass IT Pro Solution LLC
"Hi Noam, thank you for taking the time to leave this review and for the detailed feedback. We appreciate you calling out the same day on site visit, communication, and the turnaround time. We know how frustrating computer issues can be, so our goal is always to respond fast, keep you updated, and fix it the right way the first time. If you ever need anything in the future, computer repair, upgrades, troubleshooting, or a new build, we?re here."

Sarah M.
Jan 2026
5.0
Google Review
I really want to share my experience with Mass IT Pro. They did an outstanding job designing my professional website and setting up my Microsoft O365 email with encryption. Before calling them, I tried handling everything on my own and it quickly became overwhelming. My email suddenly stopped sending and receiving, and I spent far too much time trying to troubleshoot it without success. Once I reached out to Mass IT Pro, everything changed. Within a quick 30 minute call, they took the time to fully understand my needs and what I was experiencing. Vicky was confident, knowledgeable, and assured me the issue would be resolved. He fixed the email problem efficiently and made sure everything was secure and working properly. While working together, we also decided to redesign our website, and the results exceeded my expectations. The entire process was smooth, professional, and stress free. I honestly cannot believe I did not find these guys a long time ago. I highly recommend Mass IT Pro to anyone looking for reliable and expert IT services. Highly recommend to others.

Amy D.
Jan 2026
5.0
Google Review
Great experience with Mass IT Pro Solution. They removed viruses from my computer, secured my accounts after I was hacked, and set up 2-step authentication. The tech explained how to stay safe online with personal and credit card information and checked for remote access tools and unwanted apps. They also offer affordable managed antivirus which is a big plus. The technician went above and beyond by fixing my wireless printer that kept losing connection and it has worked perfectly for over a month now. Very professional, trustworthy, and highly recommended. I would definitely use them again.

Kathleen D.
Jan 2026
5.0
Computer Repair, Troubleshooting or Upgrade Service
$259
Viki was professional and helpful. He solved my printer issue in a very timely manner. I would definitely reach out to him, if I need further assistance.
Response from Mass IT Pro Solution LLC
"Hi Kathleen, thank you for the 5 star review and for taking the time to share this. We?re glad Viki was able to resolve your printer issue quickly and professionally. If you ever need help again with your computer, network, or any other tech support, we?re here to make it easy."

Marian I.
Dec 2025
5.0
Computer Repair, Troubleshooting or Upgrade Service
The team at MassIT Pro were wonderful, responsive, keep me updated on the status of the work and they delivered on their commitments. This is a great organization, if you need any IT support, particularly if you need them to come to your home, this company is the best. I would use their services again without question.
Response from Mass IT Pro Solution LLC
"Thank you, Marian, for such thoughtful feedback. It was our pleasure to help with your computer repair and troubleshooting, and we are glad our team?s responsiveness and updates made the process easier for you. We take pride in delivering on what we promise and providing reliable in home IT support when it is needed most. If you ever need assistance again, whether it is another repair, an upgrade, or general IT questions, we are always just a call away. Thank you for trusting Mass IT Pro and for being willing to work with us again."

Bob E.
Dec 2025
5.0
Computer Repair, Troubleshooting or Upgrade Service
$990
They solved my problem but went beyond to feet solutions to the wider issue which I accepted and am pleased with
Response from Mass IT Pro Solution LLC
"Thank you, Bob, for taking the time to share this. We are glad we could not only fix the main computer issue but also address the wider problem so everything runs smoother for you going forward. If anything starts acting up again or you need help with upgrades or new equipment, you can reach out anytime and we will be ready to help. Thank you again for choosing us and for trusting us with your system."

Emil S.
Sep 2025
5.0
Computer Network or Wiring Install or Repair
$370
The tech came to my house and performed the work we needed done efficiently and in a friendly manner.
Response from Mass IT Pro Solution LLC
"Thank you, Emil, for your kind feedback! We truly appreciate your support and are glad we could help. Our team is always here if you ever need assistance again ? We're just a call away."

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Mass IT Pro Solution LLC is currently rated 5.0 overall out of 5.

Monday: Open All Day Tuesday: Open All Day Wednesday: Open All Day Thursday: Open All Day Friday: Open All Day Saturday: Open All Day Sunday: Open All Day

Mass IT Pro Solution LLC accepts the following forms of payment: CreditCard

Yes, Mass IT Pro Solution LLC offers free project estimates.

No, Mass IT Pro Solution LLC does not offer eco-friendly accreditations.

Yes, Mass IT Pro Solution LLC offers emergency services.

Yes, Mass IT Pro Solution LLC offers warranties.