The Fireplace Doctor

They were going to come back and give me an estimate on the damper and they never showed up.  There were no additional charges. They just didn't follow up and i needed to put a damper in because the old one rusted out.  The price was reasonable if they would have done all the work.  They showed up but they dropped the ball when it came to doing all the work and I wasn't there to correct them.  I could have swept out the chimney myself and saved $90, not the chimney but the basin.  I want them to check the chimney for , you know, damage, creosote, and get an estimate to replace that damper and they didn't do that.  They were responsive it's just, you know, hi I'm here, that's it.  The guy that showed up, he spoke pretty good English, he was courteous and all that sort of stuff. 

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The guys were great. Quick, thorough and on time. I would definitely use them again. <br />

Called Fireplace Doctor to ask if they gave free estimates which they said they did.  I scheduled an appointment.  They arrived on time.  They gave me a high estimate for future work.  They also tried to charge me (not included in the estimate) $299 for looking at the chimney with no cleaning that day.  What happen to a free estimate?  I told them I would not pay the $299 for not doing anything.  The service guy called his manager and said he had to charge me $59 for coming out.  I was already annoyed with them for trying to charge me $299 so I paid the $59 and called another chimney company located in Leesburg VA. <br />

very good <br />

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The service was good. We just paid the $59 Big Deal. They were great and professional. The price was fine.

I don't remember. I'm just filling out this irritating form because Angie's insists on a pop-up reminder every time I log in asking me to write a review. So here ya go Angie. Now stop with the pop-up will you? <br /> No relevant review here. I have no idea what I used this service for. <br />

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It went great, and we hired them to perform additional maintenance for our chimney as well as others in our building. Everyone was very pleased with the service, warranty, and price. <br />

Went fine - Cleaned dryer vent inside. <br />

unknown

unknown

Great service. Timely. <br />

Gave me a slight deal because my neighbor used them too. <br />

It was fantastic <br />

They did a good job.  I have an electric fireplace.

They were not good. I had to keep calling them a couple of times and they later set up an appointment and never showed up. It was not a good experience at all.

Just fine <br />

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It was fine. I just paid what the big deal was. There were no dislikes. They were nice and clean. There was no problem. Price was okay. They were very thorough.

My husband was particularly satisfied with them. I know he really likes them.

I had purchased a big deal for the service. I had a little difficulty getting a hold of them, but when they showed up they were great, and did what they were supposed to do. I paid additional for the vents. I think they are probably market price. He worked hard. Everything was fine after I got a hold of them, but it was just the initial contact.