The Fireplace Guy

Professionally

Good. He was efficient and thorough.

Just want to praise where praise is due. Joey Michael was at my house yesterday. He was great. Did a thorough, efficient diagnosis and fix. The price is very fair and reasonable. And I now understand better about propane gas systems and the need for regular preventative maintenance. Overall rating: Superb.

Excellent service, professional in every detail (clean, neat and efficient). He explained what the problem was and gave recommendations for good service from the fireplace unit. I could not be more pleased. Thank you. R Correll. Leland, NC

Fixed it for us.

Less than an hour - work completed and cleaned up. I was so impressed with the service, I signed up for a three year contrct - starting thsi fall.

Excellent. The Fireplace Guy arrived on time with a second repair person. He was courteous, friendly, and professional. He is 3rd generation owner and certified by the NFI, so he inspired confidence from the start. He proceeded with diagnostic work and some minor repair, including cleaning and repairing a short in the switch wire, explain gas he went along, which I found very helpful. So nice to have a working fireplace in such (relatively) cold weather.

got off to a slow start,but finished very well

fast and clean

The process from start to finish could not have gone any better. Jeff and Jeremy were both exceedingly professional, knowledgeable and nice. We had concerns that installation would not go according to plan because that goes with the territory of living in an older home; however, there were no hiccups and we now thoroughly enjoy our new gas logs. Incidentally, after seeing The Fireplace Guy's stellar rating on Angie's List during our initial search, we didn't bother looking any further. Two thumbs up!

Great very professional and knowledgeable

excellent work and on time

We recently scheduled our yearly maintenance with The Fireplace Guy. While waiting for the technician, Bryan, to arrive I noticed a stain on the hearth which I assumed was a propane leak. By the time Bryan arrived my anxiety level was sky high. He immediately assured me it was a water leak, most likely caused by a leak around the flashing on the roof which they could easily repair. He then proceeded to clean and maintain our fireplace with expert care. He is very professional , personable and highly skilled. I highly recommend this company (and Bryan) without reservation.

Service was excellent!!! Vendor arrived on time. Clean and professional. Will be using again next year.

He did a good job. I thought he was extremely fair on the price and the technician was outstanding.

Jeremy, the technician, arrives a little before the scheduled time. He made sure area was prepped for cleaning, answeres all my questions satisfactorily. He was very professional, friendly, and worked quickly. I will definitely use them on an annual basis.

They smelled for awhile, and deposited soot on the logs, and then they stopped giving off an odor.

He was on time, protected the floors, and was in and out. He was very knowledgeable and the workmanship was wonderful. The price was very fair. I am planning to use him to work on the gas lines in my kitchen as well.

Excellent service, knew immediately what had to be done

Great! Great guy. Quick, pleasant....glad I found someone to sevice gas logs annually!

Great, fast and quality service. He know what he is doing.

Went perfect!On time , on quote, very pleasant and professtional to deal with

Jeff Smith, The Fireplace Guy, told us often the pilot light just has to be cleaned (which I would have thought would have been done with the separately priced fireplace cleaning we had done by the OTHER company). Jeff said he does many calls to our Brunswick Forest community and he knew what was the required part and he stocks them. Turned out the pilot light only needed cleaning and we also had a fireplace blower installed for just a few dollars more than the other company quoted to replace a pilot light that did not need replacing! If we had called Jeff first we would have actually saved the other company's $119 service charge that we got nothing from. In addition, if the fireplace should require additional service in the next year, Jeff does not charge an additional service charge and we would only pay for parts. Jeff was a really nice guy and explained things very well. He was also a big dog lover so that always gets points from me!

<p>Jeff showed up on time, friendly, and clean (that last one may sound weird but a big plus for a stranger coming into your house). Right off the bat I felt comfortable talking to him. He introduced himself to my dog who loved him immediately. Jeff set down a drop cloth, opened up the fire box, cleaned the glass, spray painted over the rust spots, realigned the logs and rocks for a better aesthetic, cleaned and serviced the pilot light and one or more worn out electric components. I asked him a bunch of questions while he worked and he was more than happy to answer them. The whole service call was done in about 45 minutes and the fireplace looks wonderful now. </p> <p>I usually don't like to give an across-the-board excellent review because it's rarely honest, but in this case, anything less wouldn't be accurate. I recommend Jeff to anyone looking for fireplace cleaning, service, or installation. There was never a moment of hesitation, nor did I ever hear 'well I'm not sure about this' or 'I'm going to have to see if I have that in the truck' which are surprisingly common even in my minimal experience of hiring technicians. </p> <p>Furthermore, the New Hanover County area appears to have very few fireplace service companies, with one of Jeff's competitors taking a week to return my call and then offering a one-hour service call two months out. Again, Jeff called me back on the next business day and was finishing the job five hours after we spoke.</p>

Great!