The Fix-It Chick

We have used Donna on numerous occasions over the past four years. When we need something replaced or repaired, we give Donna a call or text and she promptly returns the call. Our most recent job for Donna was to replace the vanity/sink/plumbing/mirror in our hall bath. She did an excellent job and we highly recommend her!

Tracy came on short notice on a weekend on short notice out of kindness and helped us get caught up on a series of minor and less minor household repairs. She was a wonder. I would definitely hire again.

Excellence on every level. I would highly recommend and will use her again. Above all she fixed the problem we were having and left us better off than before we started and was VERY fair in her pricing. Can't say enough good things!

It went fine UNTIL the pump installed did not work to stop the flooding of my patio ever since installation. My patio continued to flood, the water went into the closed porch and almost to the living room. I have pictures and videos of the before and after, and you can see that the problem the Fix It Chick was hired to perform stayed the same.

It didn't go, and that's the problem. I purchased the $225 for 4 hours of handyman deal. I've emailed through the email address provided in deal and received no response. I sent two emails using Message Pro (where Angie's List notifies the Pro and the member receives an email notification when the Pro responds). Crickets. I also texted. I did not call, because I hate the phone, especially when it comes to services because it's so helpful to have a written record. I realize I could be a squeakier wheel, but if a vendor is going to publish and email address, the vendor should read and respond to email. ESPECIALLY when the customer has paid in advance.

Everything was completed in a timely matter, with a positive attitude!

Excellent!

Went great. Very professional and mail box looks great

I didn't think they completed the job. It was partially my fault, when I went back to check it to see if I liked it, I missed something that wasn't in the contract that should have been. It would have taken them maybe another 15 minutes. I still have dry rot one inch away from where they did the repair. They did offer to come back the next day and complete what I felt they didn't complete, but I didn't see the email until the next day. For what they did, I felt they were overpriced. No, I would not consider using them again in the future.

I had a terrible, terrible time with her. I had to fire her. Which I never hired her. She billed me, but I never had a contract with her. She started the work and she texted out the bill. She said, “I do bills!” I had done work with her before and that’s why I called her back. Then I had asked her to come in and do some work for me. She came in and I had wanted her to do some extensive work for me, but she had come in and when she came in she brought another lady with her. Which I didn’t want her to bring, to do some things, that doesn’t even work for her company. The worker that was with her, I had a broken glass on my door. He was talking to me about, which I even asked her to fix. He said, “I know this person in a glass company and I can get glass for you!” After she had sent me a bill she had put that on the bill as saying I hired her to do that. Then she brought lumber to the house that I didn’t even order to start on the job. In the meantime, my husband had a stroke and I was at CenterPoint and we were trying to work out a contract. She couldn’t even call me during working hours. I gave her from 8 pm that night until 10 am the next morning to call me, and she never called. She ordered those materials and then charged me for sending them back, because she was going to do work to tear my porch down and rescreen it, and then charge me for that. She never did give me a figure on how much she wanted for the work. The only thing she did was come in and help me box some things up. My husband was going to have to come home and we were going to move some things out and take them to a storage shed. I helped her box all those things up, put them in a box and take them to a storage shed. That was the only work that she had done, that she had done with me. Then I had found out that her license had even been pulled in Jefferson county several years ago at the courthouse for work she had done. I will never use her again. Then she billed me for $1,570 to just haul a trailer, my trailer no less to a storage unit, and unload stuff into my storage unit that I had packed myself. I haven’t paid her. I asked her how much it was going to be and I said, “I need you to send me a statement, and an itemized bill of what it was going to be for you to do the labor and the work, and the materials!” She said, “I text things out and I don’t itemize!” I said, “Well, I don’t do business that way!” She said, “Well, I do things texting and a had shack!” I said, “Well, I just don’t do business that way!” She said, “I do have where I texted you and you didn’t reply and it’s on my phone. Give me your phone and I’ll show you, I’ll put it on your phone!” So, she took her phone and took a picture of what she had on my phone and put what she had itemized out, which was not an itemization. It was just what she was going to do, the work she had planned to do with me. She took a picture of that and put it on my phone. I couldn’t believe it. It was so unprofessional. I’d thought she had lost her mind. A text and a hand shack! That’s when I was coming home from the nursing home and that was 10 am. I had given her time to call and give me a price and I was paying cash and she didn’t want to go through Angie’s List. I called her and said, “Well, you do work through Angie’s List!” She said, “I’d rather not go through Angie’s List!” I said, “Well, the last time we went through Angie’s List!” It was totally overpriced. Responsiveness would be an “F” too, because there was none, she texted out everything. I don’t response to text and she didn’t want to discuss price. I wanted a cut in price because

She was punctual and pleasant to work with. Will hire again for future projects.

Beautifully! Two people arrived on time. They immediately got to work, completing the job in a timely fashion, as to stay as close to the quote as possible. I paid for the two hours of "man power" for which I contracted. I feared I'd have to pay more, but that fear wasn't realized. It was a professional & tremendous job. Now I know who to call if I need anything else.

It went excellent. The work was done very professionally and it was money well spent.

She did a fantastic job. She was warm and friendly, as well as competent. Fix-it-chick really knows what she is doing!! We will use her again in the future if needed and would highly recommend her!

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Great! Groovy!

Excellent. Mitch worked smartly and quickly. I was super impressed and will definitely call this company again!

I also had her fix a drawer and she did not do it right so I had to get someone else out here to do it. I would use her again, but not on cabinets. It was a good price.

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Purchased service on a Tuesday and work was completed on Thursday. Not only was Donna accomodating to our tight schedule, she was very knowledgeable, professional and super sweet to our dogs. Will definitely use her services again and recommend that you do as well :-)

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When I first hired Donna, response time was quick, and communication was great. We have multiple rental properties, and my texts, calls and emails go unanswered most of the time. I prefer to hire a minority business, And I appreciate her point of view - she is keen to repair the root of the problem. I can no longer depend on her. My requests go unanswered. Rather than a simple response to acknowledge me, I am simply ignored. I thought I found someone I could depend on, but the hunt is on again.

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