The Flues Brotherz

Excellent service.

Please consider this a warning and stay away from this business! I had reached out to inquire if Fluez Brothers did fireplace refacing -doing new tiling around the fireplace, replace the hearth tile, and put a new frame + doors around the firebox. I was told that they did do this work and would come out to do a quote. My experience getting the quote should have been the first warning sign that something was off. I took time off of work to be at home when they said they would come by and nobody showed up. I called and was told an emergency came up and they would not be able to come out that day, but forgot to call me. When they did finally come out for the quote, he was two hours late. They required 50% deposit to secure a date for the project - once I provided the deposit of $1,600, they Brandon and Shana were extremely unresponsive. Not answer emails, any calls, or text messages. When I finally was told a date for the project, I took the day off so that I could get the dog out of the house so Brandon could work undisturbed. My boyfriend was at home and the time that Brandon came to said he would be at our house to start the project passed. Hours went by - I texted and was told that he would be there shortly, but that he was so busy and didn’t have the ‘luxury’ of doing his prep work for materials and would be by later that day. HE NEVER SHOWED UP. We were extremely frustrated that I had wasted a day off and that he lied about when he would be by, with no communication about it at all. We contacted him and he said he would be by at 8am the next morning and that he had all of his materials. 8am came and went and he FINALLY showed up at 10:30am. He is a pretty big and husky guy and after his short texts (and reading his irate responses to reviews from other unsatisfied customers) I was a bit scared for his arrival. My boyfriend and I approach him and he was started to unload some of the equipment from his car. After our poor experience with Brandon, I was beginning to think he didn’t even know what he was doing. When he showed up and told us he had bought a saw for this project, it was a huge red flag. Someone should already have this equipment if they are refacing fireplaces and we ended up telling him we didn’t want to do business with him and be out even more money than we were. He did not give us any refund whatsoever. Initially, I had done some research on reviews and upon further investigation after this, I found that ‘Fluez Brothers’ was formerly the ‘Soot Slayers’ and had a ton of negative reviews. After dealing with lawyers and the Better Business Bureaus to get our money back and learning more about the background of this company, I think these guys are simply fireplace/chimney cleaners who are trying to act like they can do fireplace remodeling and resurfacing, which they CANNOT! Stay clear of this business!!

Our wood-burning living room fireplace has been non-functional since we bought our home 10+ years ago. We had a temporary seal to keep cold air from coming in since the damper was rusted in a partially open state. We asked the Fluez brothers for help in sealing it since we do not plan to use it. They gave us an easy solution which did not involve sealing the entire chimney (we have a working fireplace downstairs that uses the same chimney, albeit separate flue). I got 3 quotes and the Fluez brothers’ quote was most thorough. Their work did not disappoint. The scheduling of the job and it’s completion were done professionally. I love the warm living room this season. During the repair they noticed one other problem and gave me the option of doing it right then for a bit more money or deferring to later. I appreciated the fact that the person on-site spent the time sending me pictures and then talking to me about why the problem needed to be addressed. That interaction was fantastic and I felt very comfortable having them address the problem at the same time. Overall, I was satisfied with all aspects of the job - their response to my request for quote, their follow up, the execution of the job, and their stellar communication to me through it all! Thanks Fluez brothers!

They are not great, they never showed up everyday to do the work the main part of the work was acceptable it was good, there were some place on my chimney that told me needs to repair but he did not. They left a lot of debris in my yard the outside of my chimney is dirty and is grey now the bricks are turning to grey instead of red, my grass are now dead all around in the chimney and I have called them and made 2 appointments for them to come and look at this but they didn't show up either come now they wont return my phone calls, nobody answer my calls and even call me back.

I can not recommend this company. The chimney work is performed by Daniel who, to his credit, seems very knowledgeable about chimneys. However, he self admits he doesn't know about gas inserts. He did a great job on cleaning and getting the chimney ready except forgetting that a stainless steel crown was in scope. 2 months later when trying to find out when that would be installed, he asked for additional money and stated he had the option of doing concrete instead and that he did that and was done. Meanwhile, his brother, Brandon, who seems to be a hard worker, sadly for me, doesn't have much experience installing gas inserts. He tried to install it with the lets standing precariously on bricks and when I didn't let that fly, he fixed it and then failed to ever bring a licensed electrician to my house to install an outlet for the insert. Instead he brought his other brother (not electrican) and tried to run the cord through and internal wall out into a hallway to plug into a existing duplex. I had to be the one to educate him that this was against code! He hasn't come back since and all text messages and phone calls go unanswered. Also note, they have no office coordinator or anyone else who can coordinate a job like this. Working with the 2 brothers is like working with 2 different companies and neither can speak to the "other's" scope. That has been my experience so far..... not good.

DO NOT HIRE THIS COMPANY!!!! NOT HONEST!! We hired The Flues Brotherz to uninstall a gas fireplace insert and reinstall it at another property including doing the gas line to the fireplace!! BIG MISTAKE!! The gas pipe was COMPLETELY OUT OF CODE AND LEAKING GAS IN 2 places!! I had to call NW Natural Gas to come out on emergency to disconnect the gas pipe!!! This was a HUGE SAFETY ISSUE for my 80 year old mother!!! I communicated with Brandon about this and he agreed to refund half of the $ and FLAKED ON ME AND NEVER RETURNED THE $800!!! I have FILED A COMPLAINT WITH THE CONTRACTORS BOARD TO GET MY MONEY!!! Bad business and they are not QUALIFIED!! Here are the pictures of this bang up gas pipe job!!!

The service was awesome! He was on time, very nice and knowledgeable! They will be my go to company for all my wood burning needs!

Showed up on schedule. Professional. Work completed promptly.

Well. Conveniently timed\. Expert workers. Before and after photos for owner who is not safe on roof.

I had to remove the liner that they've installed in 3 weeks, my house was smoking due to the liner s that they've installed, I have to move the stove myself, and when the stove was removed, their was damaged done on the bricks underneath the stove, they covered the damages with the stove so I won't see it. They did not get a permit to install the liners, so I contacted them on Wednesday to report what had happened, what they did was they changed a 6 inch pipe to a 4 inch pipe and it checked out to a 2 & 1/2 inch pipe that caused a fire hazard to my house. They agreed to refund me full amount and agreed to send it today at 9AM supposed to be but they haven't showed up, and after I contacted them, they told that they are not going to refund me the money, because they said that I was trying to scam them. I won't recommend them and would even tell people not to hire them at all.

Professional, prompt and a well done job! I appreciated the quality of service and will hire them again.

Not very well. They got the wrong measurements and had to alter the cap to fit, which cost hours of everyone's time and there expense.

We received excellent service from Brandon. When I let him know the situation, he first suggested I call NW Natural so they could diagnose the problem. It would save me money and that way I would know if I then needed a professional to come out. We had NW Natural come and they diagnosed it but let me know they couldn't fix it, then my husband bought the part that they told us we needed to buy. Then I called Brandon and he came out and fixed it and only charged us the service call price because we already had the price and my husband had pulled everything out so it would make it easier for Brandon to do the work. A fan had never been installed in the gas fireplace, and Brandon said he would order us one at the wholesale price. He let my husband know that he would have it sent to us, and that all he had to do was 'plug and play' which saved us a lot of money all the way around. Would definitely hire him again if we needed more work done.

They were quick with the bid and quick with getting the job done, but the final product was not good. Although the original cinderblock was plumb before it was taken down, the portion of the chimney replaced with brick is not plumb and the mortar gaps in the bricks range from around a half inch to over an inch and a half. For pictures check [*** Link removed ***] [*** Link removed ***] I wish them well, they are very nice guys, but I'm very dissatisfied with the work they did on my chimney.

Service was excellent, timely and very professional. I would highly recommend this company for your chimney sweep needs. No hassle and no messes. Thanks Brandon

Soot Slayers did an excellent job and I recommend them.

They were excellent I'm very pleased. They did what they promised they were efficient, knowledgeable and very detailed for me to understand all the details what needed to get done. They were not pushy and I will recommend them and I will use them.

They did a great job. They came in and did the job. They did it right.

I needed my chimney cleaned as it had been awhile. Brandon showed on time, prepared and ready to get down to business. Once inspected, he informed me of the degeneration of the concrete crown and the repairs necessary to protect the structure of the chimney bricks. I agreed to a fair price for the repair and added in chimney toppers. Work was completed in one day. He even pressure washed and sealed the entire outside of my chimney. So happy with the improvements made and I highly recommend Soot Slayers for your next chimney adventure!

It was fantastic they were friendly and professional and on time. Made sure I was informed and advised of options and the prices were great!

They were prompt, communicated well, prices were fair compared to the others out here. They did a great job. They are now my Chimney guys from now on.