The Grout Medic - Jacksonville

The Grout Medic was more expensive but I thought they were the experts. In my case, the owner, Steve, cut the tile & left, but did not want to remove the baseboards. That caused the tile to not fit right with a gap between it and the baseboards. He had an 18 yr old helper here to finish it up. Because of the poor fit, the helper could only fill in the space with grout, which is not the correct way to repair. Also, there was no repair of the baseboard damaged. I had to have that fixed myself. I would say they are NOT the experts in repairing tile/grout issues, and I would not hire them again. This is a franchise and all calls run through an 800 number. It has been nearly impossible to get Steve to respond to my calls or emails. The administrative functions leave a lot to be desired.

My grout was professionally cleaned and expertly sealed by The Grout Medic. I was shocked at the way the floor looked when the job was complete. I would highly recommend The Grout Medic for your next tile job, Steve and his crew did not disappoint. Great job!

Following the 24-48 hr dry time for the grout, and as I was wiping the haze left behind by the work performed, I observed crooked grout lines in areas throughout and crooked lines on silicone caulking where applied. Our phone calls have not been returned. Moreover, the color of the new grout/sealant do(es) not match the original grout areas, creating a mismatch in color in the shower, which again I was able to observe only following the dry time, making the job performance even more unacceptable. Really unprofessional, not to have brought this up to a customer prior to the work. Our phone calls to the number listed on business card and Proposal for this Grout Medic location go to the Grout Medic Franchise National Call Center, which is making the process of seeking a conversation with the owner even more cumbersome, and unacceptably frustrating. The owner of this franchise (St Augustine-Jacksonville FL) is Steve, and he had come out to price the job-- and yet Steve has not returned our calls. In sum, this is an outrageously poor experience that led us to contact Grout Medic national franchise company-- at least to help us receive a return call so that we may begin to discuss plans to fix the issues.

Hired grout medic to regrout a small shower.. Steve was quick to give an estimate & take my money. The job was horribly done, covered old moldy grout with fresh grout instead of removing it, left excess grout in most areas & missing grout in others. I sent pictures to Steve, he sent out the same technician to fix it. Grout looks better but still shotty work & the new grout started coming out after a week. Reached out to him multiple times with no response. Now I'm still stuck having to hire another company to redo it. Save yourself some money and aggravation, get services done elsewhere. I wish I'd seen the Google reviews before going with Angie's List reviews.

They were very nice, professional, accommodated our requested date and did a pretty good job for us. The lines of the grout could have been a little more cleanly.

We are very pleased, the floor looks new. It is a large area

Great service as always. Timely, professional and expert repair job. Highly recommend this cleaning company and Steve!

Steve took time to assess the the job and explained all the necessary steps to repair my floor before quoting the price. His appearance was professional and he was courteous. He was flexible with my busy scheduled to meet at a time convenient for me. The grout medics know what they are doing and it showed through the professional job that he did on my kitchen’s tile floor. I have recommended them to my family and close friends and will use them again if I need tile work.

The work was performed in a timely manner and at a reasonable price. Workers were polite and i would do business with the Grout Medic again!

Steve and his crew did an amazing job. I am very happy with the work that was done and would definitely recommend them.

Great! Very satisfied! Will definitely use them again!

Great! Thanks so much!

I had a GREAT EXPERIENCE with the Grout Medic. They are PROFESSIONAL and so KNOWLEDGEABLE. The workers are FRIENDLY and really listen to their customers to better serve them. They got the job done in such a timely manner. I definitely would RECOMMEND THEM to anyone who needs their services!!! I will use them again in the future!! Thanks Grout Medic!

The Grout Medic did awful work. Absolutely atrocious. I had Steve come out about 2 weeks ago to look at the job... I just purchased a condo in the Ortega area and wanted the floors and shower/tub stalls completely cleaned and sealed, and minor repairs done. Guest bath has a tub, master bath has a shower with a shower door (after Steve quoted the job, my husband ended up removing the shower door as it wasn't in great condition, and I let Steve know that when I booked the appointment - removing that shower door actually made the job easier). We are moving into the condo, this is not a flip or investment rental property (although it was a rental property before, hence the need for a thorough cleaning). We are gutting and completely renovating the place. So I wanted the work done right, and I expressed that to Steve. He was pleasant, expressed his commitment to doing good work and to customer service. His quote was the most expensive out of the companies I called, but I wanted the work done right, and thought I would get that from the Grout Medic. Wow, was I wrong. It started the morning of the appointment, Thursday August 29, 2019. The appointment was set for 8:30 am. I don't live there but I was having some electrical and HVAC duct rerouting work done that day, and have a lockbox set up for the different workers to access the property. I provided gate access information and lockbox code to Steve via email before the appointment. I received a call from "Vinny" at 8:45 stating he would be late due to "traffic" and he had to "pick up some things". I was slightly annoyed that he would announce being late AFTER he was already late, but I let it go because I wasn't meeting him and he could let himself in when he arrived. I asked Vinny if he had all the info to get into the gate and lockbox, and he didn't know anything bout it, so I instructed him to call his boss Steve to get all that information (I was about to go into a work meeting and didn't have time to go over it all). I didn't hear anything after that and assumed the job was progressing as planned. Although honestly, I have no idea when Vinny arrived to do the work. I received a call from Steve around 4:45 that evening demanding payment. He stated they always get paid in site and didn't know I wouldn't be there. He never discussed when payment was due, and he knew I was providing a lockbox code for access, plus the place is completely gutted (no cabinets, no flooring, electrical and other work being done), so I'm not sure why he would think I would just hang out there all day. Plus his worker Vinny knew the entire time he was working that I wasn't there, which he should have told his boss much earlier than at the end of the day. I expressed to Steve that my preference was to look at the work before paying for it... I would be there after work that night to look and I'd be happy to call him back that evening or first thing in the morning to give a credit card. He kept badgering me and insisting that he must get payment right then. Finally he said he would give me the $50 cash discount AND waive the 5% credit card processing fee if I paid right then. So I relented and gave him payment over the phone, $500. Bad move. I have a ton of photos showing the extremely poor quality of work done. I don't even think the tile floors were cleaned and sealed at all. The tub and shower cleaning and sealing work was terrible. Many places missed. Repairs were extremely poor... grout that was taken out wasn't filled back up to the level of the tile and sinks in at least 1/4", and there is still hair sticking out of the grout in areas, plus mold, calcium build up, and general funk everywhere. And the grout sealant applied didn't go to the edge of any of the fixtures, you can see where it stops 1/2" back from all fixtures and other edges. The sealant on the tile left brush marks everywhere, and some of the tile wasn't even cleaned before the sealant was applied. The floors were left a mess, and the bottom of the tub and shower had debris left everywhere, there was no attempt to rinse out or clean up the mess made by what little cleaning was done. I could go on, but the bottom line is this is probably the worst work I've ever seen done by a service of any sort. I've left 3 messages for Steve to call me back, and not a peep in return. So I filed a dispute with my Amex card for poor work. I will take responsibility for paying him when I knew the best thing was to look at the work first... as a business owner myself, I can't imagine doing such hideous work. But then to treat a paying customer with silence. It's clear this guy is a scam artist. Stay far away from this company.

i was blown away by how my tile grout cleaned up! it looks better than new. All were professional, timely, thorough, and courteous, and took special care to work around my 96 year old fathers routine. if you need work done, do not hesitate to call them. Exemplary company.

Clean, re-grout and re chalk the shower, replaced damaged wood. Steve the franchise owner quoted a price of $650 ended up paying $800. 2 months after the completion noticed some wear on parts of the shower floor, decided to wait and see what else may happen. 5 months out and showing more wear, the grout is receding in some parts. Called Steve's office twice, had to listen to how busy he is; yet lacks the professional courtesy to return a 3 - 5 minute phone call to discuss the problem. And here's the real down side to this outfit!!! Called HQ's to discuss and got the same story from these people; unbelievable response and seemed helpless to do anything. Steve is in "my" opinion is as unprofessional, dishonest and rude as they come; he gives small business a bad name; apparently is good at selling "new" business but refuses to take care of those, who's money he has already gotten. Would NOT use under any circumstances.

everything went well. Team also did a couple cosmetic repairs where caulk or tiles required it.

Affordable. The owner provided an estimate to refurbish the existing shower same day as evaluated. The estimate was far below any other remodel options. The shower had some unexpected issues that were taken care of without extra expense. Work was very professional. Looks better than when new.

Kent did a great job.

Job was thorough and looks beautiful?

Did an excellent job. Smooth lines. Great service.

They did a good job

unknown

The tech was very nice to be around very clean about his work.

Kent, the technician, was on time, and did an amazing job. The areas look new again.