The Pest Bureau Inc

The workers dug a trench/drilled holes and sprayed termite exterminator. Sprayed other areas that were above and beyond <br />

.

They setup for service went fine.  He came out at the appointed time and provided a quote of his services.  I selected him based on the cost and he was also replacing the company (owner retiring) that previously performed the initial & annual booster termite service in the purchase of my home.  He explained everything he would do as part of his service and he provided a warranty covering termite damage incurred, not just retreat, to home.  So the service was scheduled and everything seem to go accordingly, however I noticed afterwards several wooden beams from backyard walkway were left leaning against my house by the garage.  I contacted him in reference to the beams status, he indicated they should not have been left there.  His guys should have either replaced them or disposed of them.  He recommended although they were treated that it is best the beams are disposed of since they attract termites.  When I asked how to dispose of them, he indicated he would have his guys take care of it and asked when was my garbage pick-up.  Several weeks and phone calls later, the beams were still leaning against my house.  So I eventually disposed of the beams without ever hearing back from the owner.  <br /> I also had to contact the company in March to follow-up on my bond certificate that I had not yet received.  I received it by mail as few weeks later.  Follow-thru is a issue with this company. <br /> <br />

The price is really good and they did what they said they were going to do. Punctuality is a little bit of a problem. They didn't come out when they said they were going to come out; then when they did come out they were late. They need to work on their customer service. Nobody seems to know who is doing what. The same thing for billing because they sent out a subcontractor to do the secondary inspection this year and then they started billing me after I already paid everything so that was a bit of a pain. I will use them again in the future.